Entrepreneur

How This Company Made Its Customer Support 'More Human'

Fitocracy needed customer support for its 1.5 million users, so it took to the cloud, and business took off.
Listening to customers: Brian Wang of Fitocracy. Source: Andrew Herthington

Fitocracy, a New York-based online fitness platform, had to solve a tough business problem: how to provide “more human” customer support when its community of 1.5 million users were interested in working with one of its roughly 100 personal fitness trainers. 

Aiming to drive participation and growth, co-founder and

Вы читаете отрывок, зарегистрируйтесь, чтобы читать полное издание.

Другое от: Entrepreneur

Entrepreneur2 мин. чтенияPopular Culture & Media Studies
How Clubhouse Is different
We’re used to thinking about social platforms in terms of broadcasting; you build followers and then deliver regular content to them. Clubhouse works differently, which is why TV host and podcaster Mario Armstrong has come to think of it this way: To
Entrepreneur5 мин. чтения
His Worst Five Years Were His Life’s Best Gift
For chocolate lovers, the name Max Brenner conjures the image of a bald man. But few may know who that bald man is—or how much this brand hurt and taught him. Here’s the short of it: Max Brenner is a restaurant and retail shop with 50-plus locations
Entrepreneur8 мин. чтенияSmall Business & Entrepreneurs
Great Entrepreneur was Created By Covid-19
Henry Langer is 12. He has turquoise hair, lives in Los Angeles, and has a lot to keep him entertained at home—two pet pigs, two dogs, a cat, a chameleon, and a leopard gecko, all rescues, and he’s gunning for an iguana. But what he doesn’t have acce