Fast Company

CHIPOTLE EATS ITSELF

CHIPOTLE MEXICAN GRILL WAS A SIZZLING BUSINESS WITH A RED-HOT STOCK UNTIL AN E. COLI OUTBREAK DERAILED ITS FUTURE. CAN A MISSION-BASED COMPANY MAKE GOBS OF MONEY AND STILL SAVE THE WORLD?

CHIPOTLE’S ANNUAL SHAREHOLDER MEETING ON MAY 11 WAS SET TO BE A DOOZY. ANGRY ACTIVISTS AND INVESTORS WERE POISED TO UNLOAD ON THE RESTAURANT CHAIN’S CO-CEOS, STEVE ELLS AND MONTY MORAN. Just two weeks prior, Chipotle had reported a $26.4 million quarterly loss—its first in a decade as a public company—following a high-profile E. coli outbreak and several subsequent food-safety incidents. Nearly one-third of restaurant sales had disappeared, and the stock had sunk by 30%. An attempt to shake up the company’s board of directors was almost certain, reports said. Its “failures,” as one major investment adviser had phrased it, “damaged the brand and erased billions in shareowner value.” Ten billion dollars since its peak, to be precise.

I arrive at Denver’s Grand Hyatt hotel shortly before 8 a.m. The meeting space, a windowless conference

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