TIME

I served in Trump’s Cabinet. My interview was a window into the chaos

AROUND 11 A.M. ON SATURDAY, JAN. 7, 2017, I RECEIVED A call telling me I was expected at Trump Tower in New York City at 2 p.m. that day. After about an hour of panic, driving with my wife Merle on snow-covered roads from Philadelphia, my cell phone rang. It was Reince Priebus. “Sorry not to have called sooner, but we’re all set. You’ll be meeting with the President-elect on Monday at 2 p.m.” Monday, not today.

On Sunday, still mystified but intrigued, I took a train to New York. The next day, I headed over to Trump Tower. I wasn’t quite sure what to expect, but I wanted the chance to tell the President-elect where progress was being made at the Department of Veterans Affairs and what direction his new Administration should take.

In 2014, when Obama Administration officials

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