The Christian Science Monitor

Ransomware can hold cities hostage. Will cyber insurance help?

As the director of the Baltimore mayor’s office of emergency management, David McMillan prepares for the worst. He plans for and coordinates the response to power outages, storms, and other hazardous situations. 

In early May, Mr. McMillan faced a new emergency – a ransomware attack on the city’s computers. The malicious software shut off email communications, stopped online bill payments, and locked the city’s files. City employees wandered City Hall, uncertain what to do sans computers.

“The most important role for emergency management during a cyber

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