CKGSB Knowledge - China Business and Economy

In the Express Lane

Economic changes taking place in China are rippling across the world, causing rapid upheaval in global supply chains. Manufacturers are moving to lower-wage economies, the Belt and Road Initiative (BRI) is creating a new web of trade flows and the rise of cross-border e-commerce is accelerating demand for goods from across the world. And then, of course, there is a possible global trade war to factor into the equation.

Dealing with all this uncertainty requires ice-cool pragmatism, as FedEx’s China head, Eddy Chan, has learned. The Hong Kong native has worked at FedEx for most of the past 30 years, and he believes that the key to success is focusing on the firm’s three main dictums: think global, listen to your customers and always be one step ahead. In this interview, he explains how he plans to apply that philosophy in an era of unprecedented change for his industry.

Q. FedEx entered the mainland China market in 1984. How have your operations here evolved since then?

A. Our operations have gone through several phases. When we entered the market, most multinational

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