Independent on Saturday

Hit the bureaucrats where it really hurts

IT WAS 1997 and Nelson Mandela’s fresh-faced government was imbued with an admirable commitment to serving the previously downtrodden masses. Hence, Batho Pele, a seSotho/ seTswana phrase meaning People First.

It’s an eight-point initiative, based on the not unreasonable belief that public servants are exactly what the name says. But like much of the ANC’s high-toned intentions, it’s come to nought.

At the level of getting a motor

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