Rating: 5 out of 5 stars
5/5
Audiobook2 hours
Zingerman's Guide to Giving Great Service
Written by Ari Weinzweig
Narrated by Ari Weinzweig
Rating: 5 out of 5 stars
5/5
()
About this audiobook
Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably read at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?
Because the way Zingerman's teaches services is different, better and more successful than the way others do it.
Because while most customer-service audiobooks give you philosophy and theory, Zingerman's tells you exactly what to do and exactly how to do it.
Because one of Zingerman's founding partners, Ari Weinzweig, has distilled the most important facts about effective customer service into concise and snappy formulas that are easy for you and the people who work with you to remember and use.
DISCOVER:
* Five elements of the Zingerman's approach
* Three steps of great service
* Five steps to handling customer complaints
* Three ways to measure service
* Five simple hiring tips
Do you really need another audiobook on customer service? Yes! But after you listen to this one, you won't.
Because the way Zingerman's teaches services is different, better and more successful than the way others do it.
Because while most customer-service audiobooks give you philosophy and theory, Zingerman's tells you exactly what to do and exactly how to do it.
Because one of Zingerman's founding partners, Ari Weinzweig, has distilled the most important facts about effective customer service into concise and snappy formulas that are easy for you and the people who work with you to remember and use.
DISCOVER:
* Five elements of the Zingerman's approach
* Three steps of great service
* Five steps to handling customer complaints
* Three ways to measure service
* Five simple hiring tips
Do you really need another audiobook on customer service? Yes! But after you listen to this one, you won't.
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Reviews for Zingerman's Guide to Giving Great Service
Rating: 4.777777777777778 out of 5 stars
5/5
9 ratings1 review
- Rating: 5 out of 5 stars5/5Who knew everything you needed to know about Great Customer Service would come from a Deli? Great book thanks