Наслаждайтесь миллионами электронных книг, аудиокниг, журналов и других видов контента

Только $11.99 в месяц после пробной версии. Можно отменить в любое время.

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Написано Joseph A. Michelli

Озвучено Joseph A. Michelli


Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Написано Joseph A. Michelli

Озвучено Joseph A. Michelli

оценки:
4/5 (9 оценки)
Длина:
7 часов
Издатель:
Издано:
6 дек. 2015 г.
ISBN:
9781480595736
Формат:

Описание

New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives readers an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.

Издатель:
Издано:
6 дек. 2015 г.
ISBN:
9781480595736
Формат:

Об авторе


Связано с Driven to Delight

Похожие Аудиокниги

Похожие статьи


Обзоры

Что люди думают о Driven to Delight

4.1
9 оценки / 2 Обзоры
Ваше мнение?
Рейтинг: 0 из 5 звезд

Отзывы читателей

  • (2/5)
    Dry and boring. No real story more like an excuse to show off the authors training classes. Skip this one. New CEO with plenty of kissing up blah blah take my training blah. Boom saved you hours of your life. A giant training commercial, this book is not really about Mercedes, that company is just the backdrop for the training advertisement. Avoid. You are welcome ?
  • (5/5)
    A great book about an excellent luxury car company every business person should read it