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    Dealing with the Tough Stuff: How to Achieve Results from Key Conversations
    Dealing with the Tough Stuff: How to Achieve Results from Key Conversations
    Dealing with the Tough Stuff: How to Achieve Results from Key Conversations
    Audiobook6 hours

    Dealing with the Tough Stuff: How to Achieve Results from Key Conversations

    Written by Alison Hill, Darren Hill and Sean Richardson

    Narrated by India Fisher

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    About this audiobook

    Packed with practical and pragmatic suggestions and methods for dealing with the tough stuff at work, this unique and helpful book features simple diagnostics, models, and processes that you can put to use immediately.

    The author team shares their years of research and experience so that you can benefit from their case studies and examples, all of which are aimed at increasing the confidence of anyone working in a management or leadership role. You'll discover how the science of human behavior-both verbal and nonverbal-plays an enormous role when handling conflict situations and you'll learn how to apply a variety of tools, tips, and strategies when leading critical conversations with empathy and assertiveness.

    - Explains why avoiding dealing with the tough stuff at work can be so costly for managers, staff, and, ultimately, the business

    - Features methods and strategies that have been backed by contemporary theory and tested and trialed with thousands of participants

    - Shares advice for finding the best way to be assertive in any situation

    - Reveals techniques for depersonalizing conflict and avoiding language that causes conflict
    LanguageEnglish
    PublisherAscent Audio
    Release dateSep 10, 2020
    ISBN9781663702319
    Author

    Alison Hill

    Alison Hill is a writer and poet specialising in the arts and heritage. She was awarded an Arts Council grant to support her third poetry collection, Sisters in Spitfires, which celebrates the lives and flights of the women pilots of the Air Transport Auxiliary. Her previous publications are Slate Rising, Lyrical Beats and Fifty Ways to Fly (ed.), which featured a poem by Pauline Gower and was sold in support of the British Women Pilots’ Association. Alison is an RSA Fellow and a member of the Spitfire Society.

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