Rating: 4 out of 5 stars
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author
Shep Hyken
Shep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relation...view moreShep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the New York Times, Wall Street Journal and USA Today bestselling business author of Moments of Magic, The Loyal Customer, The Cult of the Customer, and The Amazement Revolution. He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.view less
Books by Shep Hyken
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet
Audiobooks by Shep Hyken
Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone Rating: 5 out of 5 stars5/5Creating the Loyalty Mindset: Moments of Magic Rating: 1 out of 5 stars1/5I'll Be Back: How To Get Customers To Come Back Again & Again Rating: 5 out of 5 stars5/5Be a Star with Your Customers and Keep Them Forever: Moments of Magic® Rating: 5 out of 5 stars5/5
Audiobooks Narrated
Creating the Loyalty Mindset: Moments of Magic Rating: 1 out of 5 stars1/5I'll Be Back: How To Get Customers To Come Back Again & Again Rating: 5 out of 5 stars5/5Be a Star with Your Customers and Keep Them Forever: Moments of Magic® Rating: 5 out of 5 stars5/5