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Donnovan Simon
Donnovan Simon is a consultant who is passionate about customer experience. He holds degrees in communications, information systems, and business administration. For the past twent...view moreDonnovan Simon is a consultant who is passionate about customer experience. He holds degrees in communications, information systems, and business administration. For the past twenty-five years, he has worked in many management roles focusing on end customers, channel partners, and sales teams. He is also the author of The Way You Make Me Feel: 20 Lessons in Customer Service. A native of Jamaica, he lives in Calgary, Alberta, Canada, with his wife, Hermalyn, and their family.view less
Books by Donnovan Simon
Social Media Equals Social Customer: Managing Customer Experience in the Age of Social Media The Way You Make Me Feel: 20 Lessons in Customer Service Rating: 0 out of 5 stars0 ratings