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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
byRichard GallagherEbook
How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work
byRichard GallagherAudiobook
Demonic Foes: My Twenty-Five Years as a Psychiatrist Investigating Possessions, Diabolic Attacks, and the Paranormal
byRichard Gallagher