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The Simple Truths of Service: Inspired by Johnny the Bagger

The Simple Truths of Service: Inspired by Johnny the Bagger

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The Simple Truths of Service: Inspired by Johnny the Bagger

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53 страницы
21 минута
7 февр. 2017 г.


Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service.

The Simple Truths of Service is an inspiring true story about Johnny, a very special young man whose creative choices will spark the way your company approaches their clients. By putting his own personal mark on each customer interaction, Johnny makes it clear that the bottom line of service is to lead with the heart.

His story, along with many others, provide a tool kit for the success of your company. After reading this book, your service team will be bursting with new ways to stand out from the crowd and really make a difference.
7 февр. 2017 г.

Об авторе

Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top 25 bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies®, a leading international training and consulting firm.

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The Simple Truths of Service - Ken Blanchard

Copyright © 2017 by BFP, LP and Barbara Glanz

Cover and internal design © 2017 by Sourcebooks, Inc.

Sourcebooks, the colophon, and Simple Truths are registered trademarks of Sourcebooks, Inc.

All rights reserved. No part of this book may be reproduced in any form or by any electronic or mechanical means including information storage and retrieval systems—except in the case of brief quotations embodied in critical articles or reviews—without permission in writing from its publisher, Sourcebooks, Inc.

This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.—From a Declaration of Principles Jointly Adopted by a Committee of the American Bar Association and a Committee of Publishers and Associations

All brand names and product names used in this book are trademarks, registered trademarks, or trade names of their respective holders. Sourcebooks, Inc., is not associated with any product or vendor in this book.

Grateful acknowledgment is made for permission to reprint pp. 60–61, A Little Something More © 1995 by David Roth.

Photo Credits

Cover: OlegSam/Shutterstock

Internals: page ix, VectorState/VectorState; page 3, Vector Goddess/Shutterstock; page 5, Rashad Ashurov/Shutterstock; page 16, sarahdesign/Shutterstock; page 20, Xerography/Shutterstock; page 24, Kapreski/Shutterstock; page 30, VectorState/VectorState; page 34, D Line/Shutterstock; page 37, VectorState/VectorState; page 38, iDesign/Shutterstock; page 41, julijamilaja/Shutterstock; page 44, Kapreski/Shutterstock; page 48, Kapreski/Shutterstock; page 52, Atstock Productions/Shutterstock; page 55, VectorState/VectorState; page 59, Visual Generation/Shutterstock; page 62, VectorState/VectorState

Published by Simple Truths, an imprint of Sourcebooks, Inc.

P.O. Box 4410, Naperville, Illinois 60567-4410

(630) 961-3900

Fax: (630) 961-2168




Johnny the Bagger®

The Simple Truths of Great Service

1:Great Service Inspires Stories

2:Great Service Uses Outside-the-Box Thinking

3:Great Service Is a Choice

4:Great Service Starts with a Clear Vision

5:Great Service Requires That Everyone Catch the Vision

6:Great Service Surprises People

7:Great Service Begins

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