Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    Conflict Resolution Skills: Customer Service Training Series, #3
    Great Customer Service Over the Telephone: Customer Service Training Series, #4
    Customer Service Basics: Customer Service Training Series, #1
    Ebook series8 titles

    Customer Service Training Series

    By Kimberly Peters and Kimberly Peters

    ()

    About this series

    If you are starting a new career or trying to grow your existing career, then Career Building & Development is the perfect book for you.

    Most people involved in building their career have the wrong idea of the entire process. They fail to see it like it really is and because of that, they find themselves at a disadvantage when compared to the other applicants.

    Career Building & Development solves that problem by taking you through every step of the way. From planning and preparation through designing your resume and nailing that all important interview!

    We show you over 15 easy ways to separate you from everyone else and have people coming to YOU for opportunities in the future not the other way around!

    These are very easy things that anyone can do without any special skills or talents. They work in any industry and for every position. If you are looking to change jobs or get your first job, these will work for you!

    With so many people applying for just about every available job these days, it is critical that we take advantage of every opportunity to make ourselves look and sound better than everyone else. Career Planning and Development will let you do just that and more!

    LanguageEnglish
    PublisherKimberly Peters
    Release dateJul 20, 2015
    Conflict Resolution Skills: Customer Service Training Series, #3
    Great Customer Service Over the Telephone: Customer Service Training Series, #4
    Customer Service Basics: Customer Service Training Series, #1

    Titles in the series (8)

    • 1

      Customer Service Basics: Customer Service Training Series, #1
      Customer Service Basics: Customer Service Training Series, #1

      Customer Service Basics: Customer Service Training Series, #1

      Kimberly Peters
      4/5 - 3 ratings
      4/5 - 3 ratings

      Customer Service Skills are among the most sought after skills in the world today. Known to make people more productive and businesses more successful, people with these skills are often more secure in their jobs and higher paid as well. Whether you are looking to improve your current skills or learn new ones, Customer Service Basics is exactly the book you have been waiting for. No prior experience or special skills are required to get the most from this informative book!

      Customer Service Skills are among the most sought after skills in the world today. Known to make people more productive and businesses more successful, people with these skills are often more secure in their jobs and higher paid as well. Whether you are looking to improve your current skills or learn new ones, Customer Service Basics is exactly the book you have been waiting for. No prior experience or special skills are required to get the most from this informative book!

    • 3

      Conflict Resolution Skills: Customer Service Training Series, #3
      Conflict Resolution Skills: Customer Service Training Series, #3

      Conflict Resolution Skills: Customer Service Training Series, #3

      Kimberly Peters
      0 ratings
      0 ratings

      Conflict is a part of life and it often plays a major role in business as well. No matter how hard you might try, you will never eliminate all conflict. But conflict in itself is not always bad. In fact, many customers have become customers for life because of how a conflict or problem was handled by the business or individual. Conflict Resolution Skills will give you the information and skills you need to resolve conflicts quickly and easily and help you create customers for life. The Customer Service Training Institute has been creating Customer Service Training manuals and materials for over 25 years and their manuals have been used by individuals and businesses of all sizes. Their manuals are easy and enjoyable to read and require no specialized knowledge or background. Let us put our experience and expertise to work for you!

      Conflict is a part of life and it often plays a major role in business as well. No matter how hard you might try, you will never eliminate all conflict. But conflict in itself is not always bad. In fact, many customers have become customers for life because of how a conflict or problem was handled by the business or individual. Conflict Resolution Skills will give you the information and skills you need to resolve conflicts quickly and easily and help you create customers for life. The Customer Service Training Institute has been creating Customer Service Training manuals and materials for over 25 years and their manuals have been used by individuals and businesses of all sizes. Their manuals are easy and enjoyable to read and require no specialized knowledge or background. Let us put our experience and expertise to work for you!

    • 4

      Great Customer Service Over the Telephone: Customer Service Training Series, #4
      Great Customer Service Over the Telephone: Customer Service Training Series, #4

      Great Customer Service Over the Telephone: Customer Service Training Series, #4

      Kimberly Peters
      4/5 - 2 ratings
      4/5 - 2 ratings

      The telephone can be your greatest friend or your worst enemy. It all depends on how you use it! You would be surprised at the number of times the telephone either makes or breaks the customer relationship. How it can make things so much better or make them so much worse. Often it is just one simple word or action that makes the whole difference! Communicating over the phone is so much different than face to face communications. There are different things we need to pay attention to and others we need to be aware. Even simple mistakes we are not aware of can drive customers away forever. The customer Service Training Institute, a long time provider of quality Customer Service and Business Training materials, has designing this manual with both businesses and individuals in mind. whether you are a large or small business, or an individual looking to become more effective in your career, this book will help you immensely. The book is designed to require no special knowledge or experience and anyone can quickly learn and implement some very easy changes to improve performance almost instantly! It is definitely a book you will want in your training arsenal!

      The telephone can be your greatest friend or your worst enemy. It all depends on how you use it! You would be surprised at the number of times the telephone either makes or breaks the customer relationship. How it can make things so much better or make them so much worse. Often it is just one simple word or action that makes the whole difference! Communicating over the phone is so much different than face to face communications. There are different things we need to pay attention to and others we need to be aware. Even simple mistakes we are not aware of can drive customers away forever. The customer Service Training Institute, a long time provider of quality Customer Service and Business Training materials, has designing this manual with both businesses and individuals in mind. whether you are a large or small business, or an individual looking to become more effective in your career, this book will help you immensely. The book is designed to require no special knowledge or experience and anyone can quickly learn and implement some very easy changes to improve performance almost instantly! It is definitely a book you will want in your training arsenal!

    • 6

      How to Interact with All Kinds of Customers: Customer Service Training Series, #6
      How to Interact with All Kinds of Customers: Customer Service Training Series, #6

      How to Interact with All Kinds of Customers: Customer Service Training Series, #6

      Kimberly Peters
      0 ratings
      0 ratings

      No two people are exactly the same and if you try and use the same approach with everyone you will not be successful! Learn how to quickly discover the best way to approach any kind of customer so that you can provide the very best customer service experience.

      No two people are exactly the same and if you try and use the same approach with everyone you will not be successful! Learn how to quickly discover the best way to approach any kind of customer so that you can provide the very best customer service experience.

    • 5

      Customer Service Training for Frontline Personnel: Customer Service Training Series, #5
      Customer Service Training for Frontline Personnel: Customer Service Training Series, #5

      Customer Service Training for Frontline Personnel: Customer Service Training Series, #5

      Kimberly Peters
      0 ratings
      0 ratings

      Frontline Personnel are the people who interact with our customers each and every day. They are our first line of contact and very often how they interact will be the difference between satisfying a customer or having them walk out the door. Training Front Line Personnel in Customer Service Techniques is critical to the continued success of any business. Making sure every person has the skills they need to provide the very best customer experience is important to your company's future. The problem has always been getting these people the training they need without losing time from work or paying for expensive seminars. Because of this, The Customer Service Training Institute developed "Customer Service Training for Front line Personnel". This book provides all the information Front Line people need to provide the very best in Customer Service. From basic techniques to conflict resolution, we cover it all from the viewpoint of the frontline worker. The book requires no previous experience or specialized knowledge and can be read and understood by anyone. Make this part of your customer service program to ensure the very best experience for every customer.

      Frontline Personnel are the people who interact with our customers each and every day. They are our first line of contact and very often how they interact will be the difference between satisfying a customer or having them walk out the door. Training Front Line Personnel in Customer Service Techniques is critical to the continued success of any business. Making sure every person has the skills they need to provide the very best customer experience is important to your company's future. The problem has always been getting these people the training they need without losing time from work or paying for expensive seminars. Because of this, The Customer Service Training Institute developed "Customer Service Training for Front line Personnel". This book provides all the information Front Line people need to provide the very best in Customer Service. From basic techniques to conflict resolution, we cover it all from the viewpoint of the frontline worker. The book requires no previous experience or specialized knowledge and can be read and understood by anyone. Make this part of your customer service program to ensure the very best experience for every customer.

    • 7

      Service Recovery Skills: Customer Service Training Series, #7
      Service Recovery Skills: Customer Service Training Series, #7

      Service Recovery Skills: Customer Service Training Series, #7

      Kimberly Peters
      5/5 - 1 rating
      5/5 - 1 rating

      What do you do when problems occur? How do you respond to difficult or negative situations? The way we respond to problems or negative situations can mean the difference between losing a valuable customer or creating a customer for life! Smart businesses look at customer service problems as opportunities. Opportunities to show the customer just how good you are and how important the customer is. This is the perfect way to show your customers that you care and value them. But it is surprising how many people and businesses make simple mistakes that cost them customers and dollars. Mistakes they make without even realizing it. Mistakes that cause customers to walk out the door and possibly never return. But the great news is that you can easily correct those mistakes and create the very best response to any kind of problem. Service Recovery Skills takes you every step of the way and will help you show your customers just how much you care. Service Recovery Skills is an easy to read manual which requires no special education or knowledge. Anyone can read and understand the content. It is designed to get results fast!

      What do you do when problems occur? How do you respond to difficult or negative situations? The way we respond to problems or negative situations can mean the difference between losing a valuable customer or creating a customer for life! Smart businesses look at customer service problems as opportunities. Opportunities to show the customer just how good you are and how important the customer is. This is the perfect way to show your customers that you care and value them. But it is surprising how many people and businesses make simple mistakes that cost them customers and dollars. Mistakes they make without even realizing it. Mistakes that cause customers to walk out the door and possibly never return. But the great news is that you can easily correct those mistakes and create the very best response to any kind of problem. Service Recovery Skills takes you every step of the way and will help you show your customers just how much you care. Service Recovery Skills is an easy to read manual which requires no special education or knowledge. Anyone can read and understand the content. It is designed to get results fast!

    • 9

      Customer Service Training for Service Technicians: Customer Service Training Series, #9
      Customer Service Training for Service Technicians: Customer Service Training Series, #9

      Customer Service Training for Service Technicians: Customer Service Training Series, #9

      Kimberly Peters
      0 ratings
      0 ratings

      Repairing the equipment is just part of the job for a good technician. You must also "repair" the relationship with the customer. Customer Service Training for Service Technicians provides you with customer service training focused on the role of the technician. Learn how to use your interpersonal skills to create long lasting customers. Even more important, learn how to leverage service to bring in new customers to your retail business and also generate additional revenue as well. All this and more is covered in Customer Service Training for Service Technicians

      Repairing the equipment is just part of the job for a good technician. You must also "repair" the relationship with the customer. Customer Service Training for Service Technicians provides you with customer service training focused on the role of the technician. Learn how to use your interpersonal skills to create long lasting customers. Even more important, learn how to leverage service to bring in new customers to your retail business and also generate additional revenue as well. All this and more is covered in Customer Service Training for Service Technicians

    • 10

      Career Planning & Development: Customer Service Training Series, #10
      Career Planning & Development: Customer Service Training Series, #10

      Career Planning & Development: Customer Service Training Series, #10

      Kimberly Peters
      3/5 - 2 ratings
      3/5 - 2 ratings

      If you are starting a new career or trying to grow your existing career, then Career Building & Development is the perfect book for you. Most people involved in building their career have the wrong idea of the entire process. They fail to see it like it really is and because of that, they find themselves at a disadvantage when compared to the other applicants. Career Building & Development solves that problem by taking you through every step of the way. From planning and preparation through designing your resume and nailing that all important interview! We show you over 15 easy ways to separate you from everyone else and have people coming to YOU for opportunities in the future not the other way around! These are very easy things that anyone can do without any special skills or talents. They work in any industry and for every position. If you are looking to change jobs or get your first job, these will work for you! With so many people applying for just about every available job these days, it is critical that we take advantage of every opportunity to make ourselves look and sound better than everyone else. Career Planning and Development will let you do just that and more!

      If you are starting a new career or trying to grow your existing career, then Career Building & Development is the perfect book for you. Most people involved in building their career have the wrong idea of the entire process. They fail to see it like it really is and because of that, they find themselves at a disadvantage when compared to the other applicants. Career Building & Development solves that problem by taking you through every step of the way. From planning and preparation through designing your resume and nailing that all important interview! We show you over 15 easy ways to separate you from everyone else and have people coming to YOU for opportunities in the future not the other way around! These are very easy things that anyone can do without any special skills or talents. They work in any industry and for every position. If you are looking to change jobs or get your first job, these will work for you! With so many people applying for just about every available job these days, it is critical that we take advantage of every opportunity to make ourselves look and sound better than everyone else. Career Planning and Development will let you do just that and more!

    Related to Customer Service Training Series

    Related ebooks

    Business Communication For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      Sell More. Sell Better.

      Oct 18, 2019

      Sell More. Sell Better.
      5 min read

    • Article

      How Are You Measuring Your CX?

      Jan 16, 2020

      BUSINESSES ALL over the world are starting to figure out that happy customers grow businesses – and that customer experience (CX) is key to making those customers happy. But for many, the challenge is how to measure that customer experience. After al

      2 min read

    • Article

      Advice From An Event Pro

      Feb 5, 2018

      What should a couple bring to their initial meeting with the Event Lab team? Bring everything you’ve collected throughout the entire planning process, including color swatches, photo inspiration, venue contacts and floor plans. I even love seeing fab

      2 min read

    • Article

      Sales Engagement Process Design

      Dec 1, 2017

      Is it time to adapt your sales engagement process to align with today’s evolving buyers & buying processes? • Many sales engagement processes are informal and inconsistently executed • This makes it extremely difficult for sales managers to obtain co

      1 min read

    • Article

      How To Beat Price-focused Competitors

      Apr 22, 2019

      SO YOU’VE GOT a good share of your market. Your business is ticking along nicely, revenue is increasing, and profit is too. You’re feeling pretty great about your success so far. Then along comes an overseas competitor, with big buying power, a hefty

      2 min read

    • Article

      Responding to RFIs

      May 26, 2022

      MANY PROCUREMENT TEAMS WILL FIRST send out an RFI (request for information) before issuing an RFP (request for proposal). This can be for a number of reasons, including: • Determining if the capabilities to solve a specific problem exist• Establishin

      1 min read

    Related categories

    Reviews for Customer Service Training Series

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words