Artificial Intelligence in Banking
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About this ebook
In these highly competitive times and with so many technological advancements, it is impossible for any industry to remain isolated and untouched by innovations. In this era of digital economy, the banking sector cannot exist and operate without the various digital tools offered by the ever new innovations happening in the field of Artificial Intelligence (AI) and its sub-set technologies.
New technologies have enabled incredible progression in the finance industry. Artificial Intelligence (AI) and Machine Learning (ML) have provided investors and customers with more innovative tools, new types of financial products, and a new potential for growth.
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Artificial Intelligence in Banking - IntroBooks Team
Artificial Intelligence In Banking
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Preface
In these highly competitive times and with so many technological advancements, it is impossible for any industry to remain isolated and untouched by innovations. In this era of digital economy, the banking sector cannot exist and operate without the various digital tools offered by the ever new innovations happening in the field of Artificial Intelligence (AI) and its sub-set technologies.
New technologies have enabled incredible progression in the finance industry. Artificial Intelligence (AI) and Machine Learning (ML) have provided investors and customers with more innovative tools, new types of financial products, and a new potential for growth.
According to Cathy Bessant (the Chief Operations and Technology Officer, Bank of America), AI is not just a technology discussion. It is also a discussion about data and how it is used and protected. She says, In a world focused on using AI in new ways, we’re focused on using it wisely and responsibly.
Summary
There are different uses that artificial intelligence-enabled technologies are offering to the banking industry. They include but are not limited to, improvisation in customer - service, optimizing processes, providing personalized services to customers and clients, etc.
There are a number of banks that are incorporating AI into their business. Large commercial and investment banks are rapidly integrating technologies like ‘AI and Blockchain’ in their back office as well as customer-facing processes. In most of the countries, adoption of these technologies at such a wide scale has not happened. The banking sector has now started adopting AI, but it is still in its budding stage. The applications of Artificial Intelligence (AI) and Machine Learning (ML) in data analytics and customer service create an opportunity for more personalized and faster customer experiences, better insights, and automation of back-end workflows.
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