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ActiveSync Troubleshooting Utility version: 4.5.5096.0 Date/Time: 2011/11/04-21:35:46.

265 Analysis started Operating system has been qualified as Windows XP (Home or Professional) SP1 or greater Current operating system is supported Current version of IE is supported ActiveSync version found is 4.5.5096 Outlook 2003 found Current version of Outlook is supported Exchange server not found in Outlook profile PC is not qualified RNDIS driver has been detected. Net start - These Windows services are started: Net start - %s Net start Net start Automatic Updates Net start Background Intelligent Transfer Service Net start Browser Configuration Utility Service Net start COM+ Event System Net start Computer Browser Net start Cryptographic Services Net start DCOM Server Process Launcher Net start DHCP Client Net start Distributed Link Tracking Client Net start DNS Client Net start Error Reporting Service Net start ES lite Service for program management. Net start Eset Service Net start Event Log Net start Fast User Switching Compatibility Net start Help and Support Net start IPSEC Services Net start Java Quick Starter Net start Logical Disk Manager Net start Network Connections Net start Network Location Awareness (NLA) Net start NMIndexingService Net start PC Tools Startup and Shutdown Monitor service Net start PLFlash DeviceIoControl Service Net start Plug and Play Net start PnkBstrA Net start Print Spooler Net start Protected Storage Net start Remote Access Connection Manager Net start Remote Procedure Call (RPC) Net start Remote Registry Net start Secondary Logon Net start Security Accounts Manager Net start Server Net start Shell Hardware Detection Net start SSDP Discovery Service Net start System Event Notification Net start Task Scheduler Net start TCP/IP NetBIOS Helper Net start Telephony Net start Terminal Services Net start Themes Net start WebClient Net start Windows Audio

Net start Windows Image Acquisition (WIA) Net start Windows Management Instrumentation Net start Windows Time Net start Wireless Zero Configuration Net start Workstation Net start Yahoo! Updater Net start Net start - The command completed successfully. Net start Dumping Route information Route - ======================================================================== === Route - Interface List Route - 0x1 ........................... MS TCP Loopback interface Route - 0x2 ...6c f0 49 17 9b a5 ...... Realtek PCIe GBE Family Controller - Pac ket Scheduler Miniport Route - 0x10004 ...80 00 60 0f e8 00 ...... Windows Mobile-based Device Route - 0x20005 ...00 53 45 00 00 00 ...... WAN (PPP/SLIP) Interface Route - ======================================================================== === Route - ======================================================================== === Route - Active Routes: Route - Network Destination Netmask Gateway Interface Met ric Route 0.0.0.0 0.0.0.0 188.26.151.35 188.26.151.35 1 Route 10.0.0.1 255.255.255.255 188.26.151.35 188.26.151.35 1 Route 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1 Route 169.254.0.0 255.255.0.0 169.254.29.99 169.254.29.99 20 Route 169.254.2.0 255.255.255.0 169.254.2.2 169.254.2.2 30 Route 169.254.2.2 255.255.255.255 127.0.0.1 127.0.0.1 30 Route 169.254.29.99 255.255.255.255 127.0.0.1 127.0.0.1 20 Route - 169.254.255.255 255.255.255.255 169.254.2.2 169.254.2.2 30 Route - 169.254.255.255 255.255.255.255 169.254.29.99 169.254.29.99 20 Route 188.26.151.35 255.255.255.255 127.0.0.1 127.0.0.1 50 Route 188.26.255.255 255.255.255.255 188.26.151.35 188.26.151.35 50 Route 224.0.0.0 240.0.0.0 169.254.2.2 169.254.2.2 30 Route 224.0.0.0 240.0.0.0 169.254.29.99 169.254.29.99 20 Route 224.0.0.0 240.0.0.0 188.26.151.35 188.26.151.35 1 Route - 255.255.255.255 255.255.255.255 169.254.2.2 169.254.2.2 1 Route - 255.255.255.255 255.255.255.255 169.254.29.99 169.254.29.99 1 Route - 255.255.255.255 255.255.255.255 188.26.151.35 188.26.151.35 1 Route - Default Gateway: 188.26.151.35

Route - ======================================================================== === Route - Persistent Routes: Route - None Ipconfig Dumping Ipconfig information Ipconfig - Windows IP Configuration Ipconfig Ipconfig Host Name . . . . . . . . . . . . : bcefb07618be44b Ipconfig Primary Dns Suffix . . . . . . . : Ipconfig Node Type . . . . . . . . . . . . : Unknown Ipconfig IP Routing Enabled. . . . . . . . : No Ipconfig WINS Proxy Enabled. . . . . . . . : No Ipconfig Ipconfig - Ethernet adapter Local Area Connection: Ipconfig Ipconfig Connection-specific DNS Suffix . : Ipconfig Description . . . . . . . . . . . : Realtek PCIe GBE Family C ontroller Ipconfig Physical Address. . . . . . . . . : 6C-F0-49-17-9B-A5 Ipconfig Dhcp Enabled. . . . . . . . . . . : Yes Ipconfig Autoconfiguration Enabled . . . . : Yes Ipconfig Autoconfiguration IP Address. . . : 169.254.29.99 Ipconfig Subnet Mask . . . . . . . . . . . : 255.255.0.0 Ipconfig Default Gateway . . . . . . . . . : Ipconfig Ipconfig - Ethernet adapter Local Area Connection 3: Ipconfig Ipconfig Connection-specific DNS Suffix . : Ipconfig Description . . . . . . . . . . . : Windows Mobile-based Devi ce Ipconfig Physical Address. . . . . . . . . : 80-00-60-0F-E8-00 Ipconfig Dhcp Enabled. . . . . . . . . . . : Yes Ipconfig Autoconfiguration Enabled . . . . : Yes Ipconfig IP Address. . . . . . . . . . . . : 169.254.2.2 Ipconfig Subnet Mask . . . . . . . . . . . : 255.255.255.0 Ipconfig Default Gateway . . . . . . . . . : Ipconfig DHCP Server . . . . . . . . . . . : 169.254.2.1 Ipconfig Lease Obtained. . . . . . . . . . : Friday, November 04, 2011 9:33:01 PM Ipconfig Lease Expires . . . . . . . . . . : Sunday, December 04, 2011 9:33:01 PM Ipconfig Ipconfig - PPP adapter KKK: Ipconfig Ipconfig Connection-specific DNS Suffix . : Ipconfig Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface Ipconfig Physical Address. . . . . . . . . : 00-53-45-00-00-00 Ipconfig Dhcp Enabled. . . . . . . . . . . : No Ipconfig IP Address. . . . . . . . . . . . : 188.26.151.35 Ipconfig Subnet Mask . . . . . . . . . . . : 255.255.255.255 Ipconfig Default Gateway . . . . . . . . . : 188.26.151.35 Ipconfig DNS Servers . . . . . . . . . . . : 82.76.253.115 Ipconfig 82.76.253.125 Ipconfig NetBIOS over Tcpip. . . . . . . . : Disabled Dumping LSPs information LSP - MSAFD Tcpip [TCP/IP] LSP - MSAFD Tcpip [UDP/IP] LSP - MSAFD Tcpip [RAW/IP] LSP - RSVP UDP Service Provider

LSP - RSVP TCP Service Provider LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{F0BE75BF-7623-4F82-9055-EF8422FF0A4B}] SEQPACKET 6 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{F0BE75BF-7623-4F82-9055-EF8422FF0A4B}] DATAGRAM 6 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{5C97F659-45B2-448F-A2E8-3A026B3E4E1E}] SEQPACKET 5 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{5C97F659-45B2-448F-A2E8-3A026B3E4E1E}] DATAGRAM 5 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{ADCF830A-DB3B-4647-80F5-6A24F49F3BAD}] SEQPACKET 0 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{ADCF830A-DB3B-4647-80F5-6A24F49F3BAD}] DATAGRAM 0 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{7F3F5188-62F7-4298-8D63-912EAA779BC0}] SEQPACKET 1 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{7F3F5188-62F7-4298-8D63-912EAA779BC0}] DATAGRAM 1 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{34C5170E-553F-4AD3-B91F-5D50D6DDE639}] SEQPACKET 2 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{34C5170E-553F-4AD3-B91F-5D50D6DDE639}] DATAGRAM 2 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{269E52B4-534A-4B33-A974-9569BBA745C5}] SEQPACKET 3 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{269E52B4-534A-4B33-A974-9569BBA745C5}] DATAGRAM 3 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{1C22EE92-2835-4CFD-953B-12D8679CA61C}] SEQPACKET 4 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{1C22EE92-2835-4CFD-953B-12D8679CA61C}] DATAGRAM 4 Dumping NSPs information NSP - Tcpip NSP - NTDS NSP - Network Location Awareness (NLA) Namespace Dumping NDIS information Listing Network Protocols ---Point to Point Protocol Over Ethernet ------Binding Path 1 ---------Microsoft TV/Video Connection ------Binding Path 2 ---------Realtek PCIe GBE Family Controller ---Point to Point Tunneling Protocol ---Layer 2 Tunneling Protocol ---Remote Access NDIS WAN Driver ------Binding Path 1 ---------Direct Parallel ------Binding Path 2 ---------WAN Miniport (PPPOE) ------Binding Path 3 ---------WAN Miniport (PPTP) ------Binding Path 4 ---------WAN Miniport (L2TP) ------Binding Path 5 ---------RAS Async Adapter ---NDIS Usermode I/O Protocol ------Binding Path 1 ---------Microsoft TV/Video Connection ------Binding Path 2 ---------Realtek PCIe GBE Family Controller ---Message-oriented TCP/IP Protocol (SMB session) ---WINS Client(TCP/IP) Protocol

------Binding Path 1 ---------Internet Protocol (TCP/IP) ---------Microsoft TV/Video Connection ------Binding Path 2 ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device ------Binding Path 3 ---------Internet Protocol (TCP/IP) ---------Realtek PCIe GBE Family Controller ------Binding Path 4 ---------Internet Protocol (TCP/IP) ---------WAN Miniport (IP) ---Internet Protocol (TCP/IP) ------Binding Path 1 ---------Microsoft TV/Video Connection ------Binding Path 2 ---------Windows Mobile-based Device ------Binding Path 3 ---------Realtek PCIe GBE Family Controller ------Binding Path 4 ---------WAN Miniport (IP) Listing Network Services ---Eset Personal Firewall ------Binding Path 1 ---------Realtek PCIe GBE Family Controller ------Binding Path 2 ---------WAN Miniport (IP) ---Wireless Zero Configuration ---Steelhead ---Dial-Up Server ---Remote Access Connection Manager ---Dial-Up Client ---File and Printer Sharing for Microsoft Networks ------Binding Path 1 ---------Message-oriented TCP/IP Protocol (SMB session) ------Binding Path 2 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Microsoft TV/Video Connection ------Binding Path 3 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device ------Binding Path 4 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Realtek PCIe GBE Family Controller ------Binding Path 5 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------WAN Miniport (IP) ---QoS Packet Scheduler ------Binding Path 1 ---------Realtek PCIe GBE Family Controller ------Binding Path 2 ---------WAN Miniport (IP) ---Generic Packet Classifier ---Application Layer Gateway ---NetBIOS Interface ------Binding Path 1

---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Microsoft TV/Video Connection ------Binding Path 2 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device ------Binding Path 3 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Realtek PCIe GBE Family Controller ------Binding Path 4 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------WAN Miniport (IP) ---QoS RSVP Pinging Desktop gateway 188.26.151.35 started Ping echoed successfully Pinging Device 169.254.2.2 started Ping echoed successfully Unable to establish a connection between the PC and the device. Get up-to-date s olutions to common connection problems. Please click the following link: http://go.microsoft.com/fwlink/?LinkId=65257 The device appears to be disconnected. Please connect your device to the PC ActiveSync is performing a sync, please wait...... Searching ActiveSync log file Log start found No errors found in ActiveSync log file

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