Study Sheet for Chapter 1 Exam Know the definitions for the following terms: communication downward communication

external communication communication process feedback internal communication lateral communication medium nonverbal communication

Business Communications and Presentations

upward communication message verbal communication sender receiver jargon peer proximity enunciate

Study your notes from the presentation. Study your Ch. 1 quiz. Be able to identify upward, lateral, and downward examples of communication. Be able to identify examples of sending, receiving, language, and cultural barriers. Know what language is the language of business. Be able to list the steps in the communication process in order. Be able to identify examples of nonverbal communication.