Falcon Computer

A case study from Peter C. Reynolds , Imposing a corporate culture

Presenters are:
M. Sajid Afsar 08-arid-1539 Ammara Mubashar 08-arid-1535

Outline of presentation

Falcon computer
A new firm having being created just eight months earlier. Managers decide to create and instill the type of culture they thought would be most appropriate for their organization

Creation of Falcon Culture

Meetings were held on regular basis. After several weeks of B. W. D. R. , they eventually produced a document called FALCON VALUES.

Culture statement covered the following topics.

Treatment with Customers Relations among work Colleague Preferred style of communication Decision making process Nature of the working environment.

Entry of Peter Richards

A new software trainer in the company. He got struck by the wide discrepancy between the values expressed in document and actual practices.

QUALITY:
Attention to the details is our trademark; our goal is to do it right the first time. We intend to deliver defect free products and services to our customers on the date promised

Communication..

Managing by personal communication is part of falcon way. We value and encourage open, direct, person to person communication as part of our daily routine.

What Richard Confided??

The falcon values document was so at variance Employees learned what was truly emphasized in organization like: Hierarchy Secrecy Expediency Formal chain of command.

He thought to himself:
I will pay more attention to what is actually going on, and less what top management says is true.

Furthermore, he thought ,

I GUESS YOU JUST CANT CREATE VALUES.

DISCUSSION QUESTIONS

Can values be created by the meeting of a small group of people?

What is more important??