Mercedes-Benz Financial Services

October 6, 2011

Clifford Peyton 29 Radcliff LN Falling Waters, WV 25419 RE: Account 7002756068 2008 MERCEDES-C 300 Dear Mr. Peyton: On behalf of Mercedes-Benz Financial Services, we sincerely apologize for the problems you recently encountered with regards to the above referenced account. As a result, you received some unsettling letters from our Recovery group. Rest assured, your good credit has not been affected in any way. Mr. Peyton, we apologize for the difficulties you experienced with distribution of your final payment being placed to your open account. We certainly thank you for taking the time out of your busy schedule to provide us with your feedback and concerns. We appreciate your patronage to the Mercedes-Benz brand and to Mercedes-Benz Financial Services. Please accept the enclosed gift as a token of our appreciation of your understanding. If you have any further questions or concerns, please feel free to contact me at 1-877-340-8262.

Sincerely,

Mercedes-Benz Financial Services USA LLC

Mercedes-Benz is a registered trademark of Daimler AG, Stuttgart, Germany

Casey Luster Executive Referral

Mercedes-Benz Financial Services

Mercedes-Benz Financial Services USA LLC

Mercedes-Benz is a registered trademark of Daimler AG, Stuttgart, Germany