Test Quiz: 1- Chapters 1-4 Test 1- Chapters 1-4 1.

To achieve its goal of increased market share, Krispy Kreme launched a program in Palm Beach County, Florida, that awards grade-school students a free doughnut for every A on their report cards. Creating this program was primarily the function of which management function? Which management function was used to create this program? A. leading B. controlling C. planning D. organizing E. focusing Points Earned: 1/1 Correct Answer: C Your Response: C 2. A manager striving to improve organizational ____ is accomplishing tasks that help achieve organizational objectives. A. efficiency B. effectiveness C. functionality D. productivity E. synergy Points Earned: 1/1 Correct Answer: B Your Response: B 3. Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company's products or services are categorized as: A. team leaders B. top managers C. general managers D. middle managers E. first-line managers Points Earned: 1/1 Correct Answer: E Your Response: E 4. The informational role managers play when they share information they have collected with their subordinates and others in the company is called the ____ role. A. resource allocator B. disseminator C. figurehead D. monitor E. entrepreneur Points Earned: 1/1 Correct Answer: B Your Response: B 5. Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store by hosting its first employee appreciation week. It used the management function of ____ to boost morale. A. Controlling B. Commanding C. Organizing D. Leading E. resource allocation Points Earned: 0/1 Correct Answer: D Your Response: C 6. When Millard Fuller, who founded the world-renowned Christian housing ministry Habitat for Humanity International with his wife, ended his service as president his role was limited to that of a figurehead. After this change, what functions did Fuller most likely do until he retired? A. He distributed critical information to employees. B. He monitored the environment. C. He helped the organization adapt to incremental changes. D. He performed ceremonial duties like greeting company visitors. E. He negotiated salaries, raises, and promotions. Points Earned: 1/1 Correct Answer: D Your Response: D 7. Refer to Amazon.com. Which traditional management function will be key in making sure Amazon is never again burdened with thousands of dollars worth of unsold inventory? A. motivating B. leading C. controlling D. planning E. organizing Points Earned: 1/1 Correct Answer: C Your Response: C 8. Team leaders typically: A. make detailed schedules and operating plans B. monitor and manage the performance of subunits C. manage internal and external relationships D. monitor the organizational culture E. create a context for change Points Earned: 1/1 Correct Answer: C Your Response: C

9. Refer to Krispy Kreme. As the CEO of Krispy Kreme, Rudolph would have been responsible for: A. creating a context for change B. creating a positive organizational culture C. developing employees commitment to the company D. monitoring the business environment E. doing all of these things Points Earned: 1/1 Correct Answer: E Your Response: E 10. An accountant with ____ has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses. A. human skill B. motivational skill C. interpersonal skill D. technical skill E. conceptual skill Points Earned: 1/1 Correct Answer: D Your Response: D 11. It is the responsibility of ____ to develop intermediate plans, or plans designed to produce results within six to eighteen months. A. group facilitators B. first-line managers C. top managers D. middle managers E. team leaders Points Earned: 1/1 Correct Answer: D Your Response: D 12. After the makers of Wonder bread, declared bankruptcy, their objectives were to increase its revenues by at least 5 percent and reduce its net losses by at least 80 percent. Which management function was used to set these goals and will help the company meet them? A. planning B. controlling C. organizing D. motivating E. leading Points Earned: 1/1 Correct Answer: A Your Response: A 13. Which of the following management theorists used his own personal experiences as a CEO to create his theory of management? A. Max Weber B. Frederick Taylor C. Frank Gilbreth D. Elton Mayo E. Henri Fayol Points Earned: 1/1 Correct Answer: E Your Response: E 14. Which of the following is NOT associated with Max Webers bureaucratic management? A. span of management B. qualification-based hiring C. merit-based promotion D. division of labor E. chain of command Points Earned: 1/1 Correct Answer: A Your Response: A 15. Which of the following is NOT an example of a commonly used operations management tool? A. Gantt charts B. target marketing C. scheduling systems D. linear programming E. capacity planning Points Earned: 1/1 Correct Answer: B Your Response: B 16. Which of the following statements describes an advantage of the systems approach to management? A. It forces managers to view their organization as part of a whole. B. All of these describe advantages of the systems approach to management. C. It forces managers to be aware of how the environment affects specific parts of the organization. D. It encourages managers to focus on better communication and cooperation within the organization. E. It makes managers acutely aware that good internal management of the organization may not be enough to ensure survival. Points Earned: 1/1 Correct Answer: B Your Response: B 17. Which management theorist provided managers with a better understanding of the effect group social interactions and employee satisfaction have on individual and group performance? A. Chester Barnard B. Frederick Taylor C. Max Weber D. Elton Mayo E. Henri Fayol Points Earned: 1/1 Correct Answer: D Your Response: D

18. A(n) ____ is a set of interrelated elements or parts that function as a whole. A. organism B. dependency C. relationship D. system E. synergistic graph Points Earned: 1/1 Correct Answer: D Your Response: D 19. Refer to ISG. What advice should the shift supervisor, who is in charge of the six college students, take from the teachings of Henri Fayol that is most likely to improve productivity? A. Division of work will get the job done more efficiently. B. Coordination is the key to job effectiveness. C. Integrative conflict resolution is preferable to compromise or domination. D. Eliminating bottlenecks is the key to job effectiveness. E. Always follow the chain of command. Points Earned: 1/1 Correct Answer: A Your Response: A 20. Thanks to ____, Unverferth, a farm equipment manufacturer, was able to use computerassisted design in the development of its new 12-row subsoiler for cotton production. A. Henry Gantt B. Pietro Beretta C. Gaspard Monge D. Eli Whitney E. Henry Ford Points Earned: 1/1 Correct Answer: C Your Response: C 21. Refer to ISG. What advice should the shift supervisor at the steel plant in charge of the six college students take from the teachings of Frederick Taylor? A. Rely on qualification-based hiring. B. Use time and motion studies to create the most efficient work methodology. C. Look at how the task assigned influences the organizational goals. D. Ask to be taught how to manage. E. Scientifically train, teach, and develop these employees to help them reach their full potential. Points Earned: 1/1 Correct Answer: B Your Response: E 22. According to ____, the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place. A. the contingency approach B. the human relations approach C. administrative management D. scientific management E. bureaucratic management Points Earned: 1/1 Correct Answer: A Your Response: A 23. ____ involves managing the daily production of goods and services. A. Resource management B. Bureaucratic management C. Systems management D. Operations management E. Contingency management Points Earned: 1/1 Correct Answer: D Your Response: D 24. Which of the following management theorists helped develop human relations management? A. Mary Parker Follett B. Henry Gantt C. Frederick Taylor D. Henri Fayol E. Max Weber Points Earned: 1/1 Correct Answer: A Your Response: A 25. More premature babies than ever before are surviving due to improvements in medical knowledge and care. This improved survival rate can be attributed to the ____ component of hospitals. A. political/legal B. socio-cultural C. technological D. economic E. demographic Points Earned: 1/1 Correct Answer: C Your Response: C 26. Which of the following is the LEAST aggressive approach likely to be used by an advocacy group? A. class action lawsuits B. picketing C. media advocacy D. product boycotts E. public communications Points Earned: 0/1 Correct Answer: E Your Response: B

27. The term ____ refers to the events and trends inside an organization that affect management, employees, and the organizational culture. A. internal environment B. managerial environment C. organizational structure D. general environment E. industry environment Points Earned: 1/1 Correct Answer: A Your Response: A 28. Hooters is a chain of more than 2,000 restaurants. Its employees cheerfully admit that the restaurants are "delightfully tacky, yet unrefined." The reason the company exists is apparent to all of its employees: its purpose is fun. The concept of making eating out consistently fun for men is an example of ____. A. its consistency B. responsiveness C. vision D. involvement E. adaptability Points Earned: 1/1 Correct Answer: C Your Response: C 29. For a fast-food restaurant chain that is famous for its small, square hamburgers. Which of the following would be a component of its general environment? A. consumers who will drive miles out of their way to eat a burger B. meat processing companies that provide its ground beef C. inflation D. local zoning laws that designate the appropriate distance from the street for a restaurant to be located E. boycotts by the Chicago organization of People for the Ethical Treatment of Animals (PETA) Points Earned: 0/1 Correct Answer: C Your Response: A 30. After an organization's founders are gone, the organization can use ____ to sustain its organizational culture. A. industry associations B. organizational heroes C. organizational maps D. organizational structure E. reciprocal formalization Points Earned: 1/1 Correct Answer: B Your Response: B 31. Refer to Dofasco. The fact that Ford purchased less steel from Dofasco during the auto industry’s slump would be part of Dofasco’s ____ environment because Ford Motor Company is one of its customers. A. specific B. competitive C. general D. economic E. technological Points Earned: 1/1 Correct Answer: A Your Response: C 32. The ____ is the set of key values, beliefs, and attitudes shared by members of an organization. A. internal environment B. industry code of ethics C. organizational vision D. organizational strategy E. organizational culture Points Earned: 1/1 Correct Answer: E Your Response: E 33. Refer to Dofasco. Dofasco operates according to the punctuated equilibrium theory. This means the company ____. A. incorporates both planning and control within its long-term strategy B. emphasizes working in harmony with its environments C. motivates its employees by maintaining a salary/wage equilibrium D. has periods of long stability punctuated by short periods of dynamic change E. operates with a virtually flat organizational structure Points Earned: 1/1 Correct Answer: D Your Response: D 34. A mace is commonly used at a university or college convocation ceremony. The mace was originally a weapon, then became the symbol of government, and now has become the symbol of authority of the institution to grant diplomas or degrees. In terms of organizational culture, the mace is an example of a(n) ____. A. organizational allegory B. imbued legend C. visible artifact D. organizational metaphor E. iconic representation Points Earned: 1/1 Correct Answer: C Your Response: C

35. Milsand Corp. used office cubicles for its employees. Employees were not allowed to personalize their cubicles. If Milsand wanted to change its organizational culture, it could begin by ____. A. allowing employees to personalize their cubicles B. giving everyone raises C. creating a new human resources department D. adhering to affirmative action regulations E. hiring a cultural ombudsman Points Earned: 1/1 Correct Answer: A Your Response: A 36. A fast-food restaurant chain that is famous for its small, square hamburgers. Which of the following would be an industry regulation component of its specific environment? A. an increase in the prime lending rate B. class-action suits against all fast-food restaurants C. local health inspectors D. inflation E. all of these Points Earned: 0/1 Correct Answer: C Your Response: E 37. Suppose that a Mexican car manufacturer wants to export cars to Guatemala. Knowing that the distribution of income within Guatemala is highly unequal and that about 75 percent of the population is below the poverty line would be a(n) ____ component in the manufacturers general environment. A. technological B. socio-cultural C. economic D. political/legal E. demographic Points Earned: 0/1 Correct Answer: C Your Response: B 38. Due to ____ , the intentional pollution of a metropolitan water supply would have greater ethical intensity than insider trading in which a few participants netted less than $10,000. A. all of these B. social consensus C. temporal immediacy D. magnitude of consequences E. probability of effect Points Earned: 1/1 Correct Answer: A Your Response: A 39. If a catalog retailer promised customers it would not sell their personal information (addresses, phone numbers, e-mail addresses, etc.) to another direct marketing company, and it did, the catalog retailer would be found guilty of invasion of privacy. Its sentence would be determined by ____. A. the Cellar-Kefauver Act of 1995 B. the U.S. Sentencing Commission Guidelines C. specific Supreme Court rulings D. the Federal Trade Act E. the Internet Compliancy Act Points Earned: 1/1 Correct Answer: B Your Response: B 40. In May 2005, U.S. Attorney Michael J. Sullivan announced that the United States had settled civil claims arising out of a suit that alleged Oracle Corporation had violated the False Claims Act in connection with billing the federal government for software training services. The U.S. government learned about the overcharging from a former Oracle vice president. The vice president acted as a(n) ____. A. ethical ombudsman B. secondary shareholder C. secondary stakeholder D. covert stakeholder E. whistleblower Points Earned: 1/1 Correct Answer: E Your Response: E 41. According to the stakeholder model, which primary stakeholder group is theoretically most important to the company? A. employees B. all primary stakeholders are of equal importance C. customers D. suppliers E. investors Points Earned: 1/1 Correct Answer: B Your Response: B 42. In recent years Kowalski's Markets expanded by purchasing four existing stores. One of the stores was located in Minneapolis' Camden neighborhood, a lower-class community unlike the store's typical upscale customer demographic. Rather than sell the property, the owners decided they had an obligation to provide a neighborhood grocery store to that community. Which of the following is an example of a primary stakeholder group for Kowalskis markets? A. city parks

board B. community activists C. newspapers that carry ads for stores D. customers in the Camden neighborhood E. all of these Points Earned: 1/1 Correct Answer: D Your Response: D 43. The last step in the basic model of ethical decision making is to ____. A. monitor the results B. determine benchmarks C. act D. select an ethical leader E. make a choice Points Earned: 1/1 Correct Answer: C Your Response: C 44. Refer to Anglo American. Even though Anglo American would not have been considered unethical if it had not begun the fight against AIDS, it chose to assume a social role of ____, the highest level of social responsibility. A. legal responsibility B. equitable responsibility C. discretionary responsibility D. economic responsibility E. moral responsibility Points Earned: 1/1 Correct Answer: A Your Response: C 45. Which of the following statements about social responsibility and economic performance is true? A. Social responsibility can sometimes create significant costs for a company. B. Defensive, accommodative, and proactive strategies result in profitability and social responsibility. C. All of these statements about social responsibility and economic performance are true. D. There is a strong inherent relationship between social responsibility and economic performance. E. Social responsibility guarantees profitability. Points Earned: 1/1 Correct Answer: A Your Response: A 46. Shell's efforts to sink an abandoned offshore oil-storage buoy, were derailed by Greenpeace in Germany, which mounted a well-orchestrated public relations blitz that caused Shell's gasoline sales to plunge by 50 percent at some German stations. This is an example of how ____ stakeholders can influence organizational strategy. A. functional B. secondary C. situational D. reactive E. covert Points Earned: 1/1 Correct Answer: B Your Response: B 47. ____ is strong when decisions have large, certain, immediate consequences and when we are physically or psychologically close to those affected by the decision. A. Ethical variance B. The level of ethical involvement C. Ethical intensity D. Situational morality E. Norm compliance Points Earned: 1/1 Correct Answer: C Your Response: C 48. According to the U.S. Sentencing Commission Guidelines, what is one method used to determine the level of the offense (i.e., the seriousness of the problem)? A. examining the loss incurred by the victims B. examining the personal codes of ethics of top managers of offending companies C. looking at industry standards D. doing all of these E. determining how much competitive advantage was created Points Earned: 0/1 Correct Answer: A Your Response: D 49. When the Chicago-based Club Aluminum Company was facing bankruptcy, one of the changes its new CEO made was to create a(n) ____ for all employees to follow in their business and professional lives. It read, "Of the things we think, say, and do: (1) Is it the truth? (2) Is it fair to all concerned? (3) Will it build goodwill and better friendships? (4) Will it be beneficial to all concerned? A. statement of utilitarianism B. new vision C. mission statement of principle D. code of ethics E. overt statement of integrity Points Earned: 0/1 Correct Answer: D Your Response: E

50. According to Kohlberg's model of moral development, people at the ____ make decisions that conform to societal expectations. A. postconventional level B. amoral level C. unconventional level D. conventional level E. preconventional level Points Earned: 1/1 Correct Answer: D Your Response: D Test Quiz: 2- Chapters 5-8 Test 2- Chapters 5-8 Submitted by aid157788 on 9/18/2011 8:37:42 PM  Points Awarded  38 Points Missed  10 Percentage  79% 1. Which of the following is NOT a step in the management by objectives (MBO) process? A. jointly discuss possible goals B. participate in the selection of goals that are consistent with the company's overall goals C. meet regularly to review progress toward goal accomplishment D. participatively select goals that are challenging E. jointly develop operational plans Points Earned: 1/1 Correct Answer: E Your Response: E 2. ____ are types of standing plans. A. MBO guidelines B. Transformational plans C. Targeted plans D. Policies and procedures E. Long-term tactical strategies Points Earned: 1/1 Correct Answer: D Your Response: D 3. When Coca-Cola discovered it had an unauthorized bottler selling Coke in the Colombian jungle, it used the rational decision making process to find a solution. What do you know about the stage in which Coke evaluated its possible courses of action? A. Coke found this stage to be the least expensive of all the stages. B. None of these statements accurately describe this stage. C. The stage required Coke use complex mathematical models. D. This stage was the last stage in the process for CocaCola. E. Coke found this stage to be the most time-consuming of all the stages. Points Earned: 0/1 Correct Answer: E Your Response: B 4. An Australian manufacturer of surfboards wants to increase awareness of its brand in the U.S. market. A ____ plan to accomplish this objective might be to host a series of surfboard competitions in California . A. standing B. contingency C. tactical D. visionary E. single-use Points Earned: 0/1 Correct Answer: C Your Response: E 5. Which of the following is an accepted method for tracking progress toward goal achievement? A. setting response and stimulus goals B. gathering and providing performance feedback C. data warehousing and data mining D. mechanistic and dynamic feedback E. using operant and classical conditioning Points Earned: 1/1 Correct Answer: B Your Response: B 6. One of the benefits of planning is how it ____. A. encourages people to work harder for extended periods B. encourages people to try a variety of different ways to do others' jobs C. does none of these D. creates a mechanistic environment E. reduces employee turnover Points Earned: 0/0 Correct Answer: A Your Response: C 7. According to the S.M.A.R.T. guidelines, goals should be ____. A. Service-oriented B. Actionable C. Rational D. Measurable E. Tactical Points Earned: 1/1 Correct Answer: D Your Response: D 8. How does a company benefit from planning? A. increased use of groupthink B. less solidified group cohesion C. the ability to make greater use of devil's advocacy D. more compliance with organizational culture E. intensified effort, persistence, direction, and creation of task strategies Points Earned: 1/1 Correct Answer: E Your Response: E 9. ____ occurs when managers choose an alternative that is good enough, rather than the best possible alternative. A. Maximizing B. Satisficing C. Availability bias D. Negative frame E. Optimizing Points Earned: 0/1 Correct Answer: B Your Response: A 10. Who is primarily responsible for developing operational plans? A. middle managers B. staff advisors C. any of these D. top managers E. lower-level managers Points Earned: 1/1 Correct Answer: E Your Response: E 11. Top management is responsible for developing long-term ____ that make clear how the company will serve customers and position itself against competitors in the next two to five years. A. standing plans B. mission statements C. operational plans D. tactical plans E. strategic plans Points Earned: 0/1 Correct Answer: E Your Response: B 12. Which of the following steps in the decision-making process can be done better by groups than by individuals?

A. creating cohesive solutions to organizational problems as a whole B. dealing with the problems associated with bounded rationality C. evaluating how optimal the solution to the problem is and comparing it to other courses of action D. creating weighted alternatives and coping with bounded rationality E. defining the problem and generating alternatives Points Earned: 0/1 Correct Answer: E Your Response: A 13. According to Michael Porter, five industry forces determine an industry's overall attractiveness and potential for long-term profitability. Which of the following is one of those forces Porter identified? A. existing benchmarks B. organizational structure C. span of management D. bargaining power of suppliers E. existence of complementary products Points Earned: 1/1 Correct Answer: D Your Response: D 14. Which of the following is NOT one of the five industry forces that determine an industry's overall attractiveness and potential for long-term profitability? A. bargaining power of suppliers B. character of the rivalry C. bargaining power of buyers D. threat of substitute products E. existing complementary products Points Earned: 0/1 Correct Answer: E Your Response: D 15. An ad for a major brand of clothes washer reads, Since our humble beginnings back in 1950, we have been dedicated to building machines with superior cleaning power, reliability, and style. This manufacturer is more than likely using which kind of positioning strategy? A. focus B. stability C. retrenchment D. diversification E. differentiation Points Earned: 0/1 Correct Answer: E Your Response: B 16. While ____ are tangible, ____ are not. A. opportunities and threats; strengths and weaknesses B. core capabilities; distinctive competencies C. competitive advantages; differential advantages D. distinctive competencies; core capabilities E. strengths and weaknesses; opportunities and threats Points Earned: 0/1 Correct Answer: D Your Response: A 17. A ____, also called a SWOT analysis for strengths, weaknesses, opportunities, and threats, is an assessment of the strengths and weaknesses in an organization's internal environment and the opportunities and threats in its external environment. A. competitive advantage B. firm-level strategy C. market audit D. situational analysis E. differentiation analysis Points Earned: 1/1 Correct Answer: D Your Response: D 18. _______ are the assets, capabilities, processes, information, and knowledge that an organization uses to improve its effectiveness and efficiency, to create and sustain competitive advantage, and to fulfill a need or solve a problem. A. grand strategies B. strategic stances C. competitive advantages D. resources E. distinctive competencies Points Earned: 1/1 Correct Answer: D Your Response: D 19. An organization is experiencing ____ when there is a discrepancy between upper management's intended strategy and the strategy actually implemented by the lower levels of management. A. horizontal conflict B. strategic dissonance C. character of the rivalry D. an organizational roadblock E. competitive inertia Points Earned: 1/1 Correct Answer: B Your Response: B 20. When making travel plans, many tourists have selected Thomas Cook, a British tour operation, because they perceive that no other tour company can duplicate the customer service and satisfaction that Thomas Cook has provided over its years of operation. Thomas Cook has apparently created a sustainable competitive advantage by using ____ resources. A. tangible B. valuable C. rare D. nonsubstitutable E. synergistic Points Earned: 0/1 Correct Answer: D Your Response: C 21. Clorox Corporation controls 60 percent of the bleach market. Imagine you are an entrepreneur who was considering developing and marketing a new brand of bleach. Which of Michael Porter's industry forces should you be most concerned about? A. bargaining power of suppliers B. character of the rivalry C. threat of substitute products or services D. bargaining power of buyers E. threat of new entrants Points Earned: 0/0 Correct Answer: B Your Response: C 22. According to Harvard professor Michael Porter, five industry forces (character of rivalry, threat of new entrants, threat of substitute products or services, bargaining power of suppliers, and the

bargaining power of buyers) determine an industry's overall attractiveness and its ____. A. potential for long-term profitability B. potential for short-term growth C. potential for short-term profitability D. level of risk E. potential for long-term change Points Earned: 1/1 Correct Answer: A Your Response: A 23. Companies in the chemical industry are struggling to attract the most talented college graduates. One of the biggest challenges facing these companies is attracting new talent to organizations with an old economy image. A situational analysis would term this challenge a(n) ____. A. internal weakness B. external opportunity C. internal threat D. internal opportunity E. external strength Points Earned: 1/1 Correct Answer: A Your Response: A 24. From a competitive standpoint, ____ means that the strategic actions your company takes can probably be matched by your direct competitors. A. character of the rivalry B. resource similarity C. market commonality D. competitive autonomy E. competitive inertia Points Earned: 1/1 Correct Answer: B Your Response: B 25. According to social psychologist Kurt Lewin, ____ lead to differences in the form, quality, or condition an of organization over time, while ____ support the status quo, or the existing state of conditions in an organization. A. compressed changes; generational changes B. generational forces; resistance forces C. change forces; inertial forces D. generational changes; inertial changes E. change forces; resistance forces Points Earned: 1/1 Correct Answer: E Your Response: E 26. Which of the following is one of the three steps in the basic process of managing organizational change outlined by Kurt Lewin? A. unfreezing B. change mentoring C. change definition D. incremental change E. organizational dialogue Points Earned: 1/1 Correct Answer: A Your Response: A 27. Which of the following is NOT one of the basic methods for managing resistance to change? A. change simulation B. participation C. coercion D. education and communication E. negotiation Points Earned: 0/1 Correct Answer: A Your Response: E 28. ____ forces support the status quo. A. Resistance B. Generational C. Experiential D. Dialectical E. Autonomous Points Earned: 1/1 Correct Answer: A Your Response: A 29. A technology cycle occurs whenever there are major advances or changes in the ____ in a field or discipline. A. human, technical, and conceptual skills needed B. structure or personnel requirements C. way information is integrated D. internal resource environment E. knowledge, tools, and techniques Points Earned: 1/1 Correct Answer: E Your Response: E 30. Organizational ____ is the successful implementation of creative ideas in organizations. A. change B. deployment C. creativity D. development E. innovation Points Earned: 1/1 Correct Answer: E Your Response: E 31. The three steps in the basic process of managing organizational change outlined by Kurt Lewin are ____. A. synthesizing, motivating, and rewarding B. change definition, change mobilization, and change acceptance C. organizational change, departmental change, and individual change D. unfreezing, change intervention, and refreezing E. change definition, change motivation, and change Points Earned: 1/1 Correct Answer: D Your Response: D 32. McDonalds restaurants are involved in a longterm, worldwide movement to change consumers perceptions of its products by selling food that is healthier. McDonalds is engaged in ____. A. organizational change B. reverse engineering C. demarketing D. product revitalization E. market diversification Points Earned: 1/1 Correct Answer: A Your Response: A 33. Organizational development ____. A. requires a steering committee B. is accurately described by all of these C. assumes that top management support is not necessary for change D. is a philosophy and collection of planned change interventions E. takes a short-term approach to change Points Earned: 1/1 Correct Answer: D Your Response: D 34. In the typical S-curve pattern of innovation, increased effort (i.e., money, research, and development) brings only small improvements in technological performance when performance limits of the technology are reached ____. A. throughout the cycle B. at the end of the cycle C.

during the maturity stage of the innovation cycle D. at the breakeven point of the cycle E. during the introductory stage of the cycle Points Earned: 1/1 Correct Answer: B Your Response: B 35. Patterns of innovation over time that can create sustainable competitive advantage are called ____. A. innovation streams B. results-driven change C. organization development D. innovation maps E. cyclical inventions Points Earned: 1/1 Correct Answer: A Your Response: A 36. In terms of innovation streams, what ____ occurred when customers purchased flatscreen computer monitors to replace the older, bulkier monitors. A. demarketing B. the pioneering era C. reengineering D. technological expansion E. technological substitution Points Earned: 1/1 Correct Answer: E Your Response: E 37. Which of the following approaches is aimed at changing large systems, small groups, or individuals? A. results-driven change B. the functional approach to change C. General Electric workout D. Lewin's change synthesis E. organizational development Points Earned: 1/1 Correct Answer: E Your Response: E 38. When McDonald's entered into an agreement with a French entrepreneur who wanted to own and operate a McDonald's fast-food restaurant in Paris, McDonalds saw the new restaurant as an opportunity. Unfortunately, tThe restaurant in Paris was not maintained at the cleanliness standards prescribed by McDonald's (but acceptable to the cleanliness standards of the French). McDonald's brought legal action to have the restaurant closed. This example illustrates ____. A. a weakness within the McDonald's franchising system B. an opportunity for McDonald's to enter into more joint ventures C. a need for McDonald's to curtail its international franchising D. a problem with franchising in different cultures E. a cultural threat against McDonald's Points Earned: 1/1 Correct Answer: D Your Response: D 39. German chip manufacturer Infineon AG has joined with Motorola Inc. and Agere Systems Inc. to establish a new company to develop and license chip designs for cellphones. These three companies have created a ____. A. subsidized corporation B. joint venture C. license facilitator D. global new venture E. export merchant Points Earned: 1/1 Correct Answer: B Your Response: B 40. What are the two types of political risk that affect companies conducting global business? A. cultural strength and political risks B. policy uncertainty and expropriation potential C. political uncertainty and policy uncertainty D. nationalism and economic uncertainty E. infrastructure dynamism and political uncertainty Points Earned: 1/1 Correct Answer: C Your Response: C 41. In a multinational firm, managers at company headquarters typically prefer an emphasis on ____ because it simplifies decisions. A. global adaptation B. local adaptation C. local consistency D. domestic adaptation E. global consistency Points Earned: 1/1 Correct Answer: E Your Response: E 42. As Malta got ready for its admittance into the European Union (EU), all taxes on the importation of goods manufactured in Malta were eliminated. Malta was preparing to become part of a(n) ____. A. international cartel B. zone of ethnocentricity C. regional trading zone D. global market E. neutral trading area Points Earned: 1/1 Correct Answer: C Your Response: C 43. One of the major questions that a company must typically answer about its future, once it has decided to go global is ____. A. How many additional employees will the company need? B. To what extent should the company standardize or adapt business procedures? C. To what extent should a company abide by global or regional trade agreements? D. How many new shareholders will be influenced by global activities? E. Will the organization's mission statement need to be changed? Points Earned: 1/1 Correct Answer: B Your Response: B 44. A ____ is a strategic alliance in which two existing companies collaborate to form a third, independent company. A. global new venture B. cooperative contract C. wholly owned affiliate D. joint venture E. franchise Points Earned: 1/1 Correct Answer: D Your Response: D 45. A multinational company that acts with ____ has offices, manufacturing plants, and distribution facilities in different countries all which run based

on the same rules, guidelines, policies, and procedures. A. policy certainty B. global consistency C. regiocentrism D. global adaptation E. global certainty Points Earned: 1/1 Correct Answer: B Your Response: B 46. A country or region that has an attractive business climate for companies that want to go global has found an ____. A. eliminated all political risks B. experienced marketplace metamorphosis C. a limited infrastructure D. easy access to growing markets E. all of these Points Earned: 1/1 Correct Answer: D Your Response: D 47. Robert Mondavi Wineries entered into an agreement with Baron Philippe de Rothschild, owner of Boreaux's First Growth chateau, to produce a top quality wine in California. The two companies working together to create a new product is an example of ____. A. a joint venture B. licensing C. exporting D. a wholly-owned subsidiary E. a cooperative contract Points Earned: 1/1 Correct Answer: A Your Response: A 48. To protect its farmers, Japan put limitations on the amount of mushrooms and leeks that could be imported into Japan from China. This limitation is an example of a(n) ____. A. tariff B. voluntary import restraint C. subsidy D. quota E. agricultural import standard Points Earned: 1/1 Correct Answer: D Your Response: D 49. The signing of the ____ created a regional trading zone in Europe. A. Global Agreement for Transactional Trading (GATT) B. Pact for Free Trade Agreement C. Maastricht Treaty D. South-East Asia Pact E. all of these Points Earned: 1/1 Correct Answer: C Your Response: C 50. Uganda is one of only two countries in the world that produce a mineral required in the manufacturing of cellular phones. Several mining companies recently moved their operations out of the region due to a bloody civil war resulting from a change in rulers. This is an example of how ____ can influence global business. A. nationalization B. economic risk C. political uncertainty D. infrastructure failure E. policy uncertainty Points Earned: 1/1 Correct Answer: C Your Response: C Test Quiz: 4- Chapters 14-16 Test 4- Chapters 14-16 Submitted by aid157788 on 10/14/2011 12:01:25 PM  Points Awarded  28 Points Missed  22 Percentage  56% 1. ____ generates awareness and acceptance of a group's purpose and mission and gets employees to see beyond their own needs and self-interest for the good of the group. A. Virtual leadership B. Transactional leadership C. Leadership empowerment D. Charismatic leadership E. Transformational leadership Points Earned: 1/1 Correct Answer: E Your Response: E 2. In Fiedler's contingency theory, the term ____ refers to the degree to which leaders are able to hire, fire, reward, and punish workers. A. task structure B. leader-member relations C. situational favorableness D. position power E. situational unfavorableness Points Earned: 1/1 Correct Answer: D Your Response: D 3. In many organizations, sales managers develop companywide sales forecasts by asking members of the sales force to decide how much growth they anticipate in their individual sales territories. Sales managers then take the input from the individual salespeople and create the companywide sales forecasts based on this information. In the normative decision model, this would be an example of a(n) ____ decision-making style. A. Consultative B. Supportive C. Group D. Participative E. Autocratic Points Earned: 0/1 Correct Answer: A Your Response: D 4. Which leadership style would be most likely to rely on positive and negative reinforcement? A. transformational leadership B. transactional leadership C. delegating leadership D. charismatic leadership E. participative leadership Points Earned: 1/1 Correct Answer: B Your Response: B 5. The "great person" theory is another name for the ____ theory of leadership. A. path-goal B. leader formalization C. Situational D. Trait E. Behavioral Points Earned: 0/1 Correct Answer: D Your Response: A 6. Bill Belichick is the coach of the New England Patriots football team. As a successful coach, he has to schedule structured practices, emphasize careful planning, and assign tasks. He also has to show the players that he genuinely cares about them as people. According to the Blake and Mouton grid, Belichicks

leadership style would be characterized as ____. A. middle-of-the-road management B. authority-compliance C. team management D. impoverished management E. country club management Points Earned: 0/1 Correct Answer: C Your Response: B 7. Transformational leaders ____. A. are able to make their followers feel they are a vital part of the organization B. get employees to see beyond their own needs for the good of the group C. are accurately described by all of these D. help followers see how their jobs fit with the organizations vision E. encourage followers to make sacrifices for the organization Points Earned: 1/1 Correct Answer: C Your Response: C 8. Which one of the following traits refers to high levels of effort and is characterized by achievement, motivation, ambition, energy, tenacity, and initiative? A. Drive B. motivational cues C. Charisma D. desire to lead E. self-confidence Points Earned: 0/1 Correct Answer: A Your Response: D 9. Hot Topic is a fast-growing clothing chain targeted to the alternative teen demographic. Hot Topics CEO Betsy McLaughlin relies on her employees to locate new trends. McLaughlin almost daily consults with her employees for suggestions on what the stores should carry. She relies on their input before making inventory decisions. McLaughlin uses the ____ style of management. A. Directive B. Participative C. Charismatic D. achievement-oriented E. Autonomous Points Earned: 1/1 Correct Answer: B Your Response: B 10. ____ refers to the behavioral tendencies and personal characteristics of leaders that create an exceptionally strong relationship between them and their followers. A. Consideration leadership B. Leadership empowerment C. Charismatic leadership D. Transformational leadership E. Transactional leadership Points Earned: 1/1 Correct Answer: C Your Response: C 11. Transactional leaders ____. A. motivate followers by providing them with meaningful and challenging work B. are accurately described by all of these C. pay special attention to individual needs by creating learning opportunities D. reward followers for good behavior and punish followers for poor behavior E. help followers see how their jobs fit with the organizations vision Points Earned: 0/1 Correct Answer: D Your Response: B 12. David Koresh was the leader of a religious sect called the Branch Davidians. In 1993 a stand-off between federal agents and the Branch Davidian;s insider their compound resulted in the deaths of approximately 80, including their leader, David Koresh, who had declared himself the new messiah. David Koresh used what type of leadership to create the strong relationships between him and his followers? A. a leadership substitute B. trait leadership C. charismatic leadership D. a leadership neutralizer E. transactional leadership Points Earned: 1/1 Correct Answer: C Your Response: C 13. Walter Reed Army Institute of Research has made a study of how important it is for military leaders to be friendly with and to show concern for their troops. Its research shows that a leadership behavior high in ____ positively influences soldiers and their ability to adapt to stressful environments. A. Achievement B. Vision C. Charisma D. Consideration E. initiating structure Points Earned: 1/1 Correct Answer: D Your Response: D 14. Recently, a newly appointed CEO of a major corporation began by firing the entire management committee. A few months later, this same executive, fired two of his handpicked senior executives. From this information, it is obvious that this executive was more concerned about his employees ____ than their job satisfaction. In terms of situational favorableness, this executive demonstrated ____. A. initiating structure B. goal commitment C. leader-member relations D. all of these E. power position Points Earned: 0/1 Correct Answer: E Your Response: D 15. A CEO who tours company plants to meet and talk to employees at all levels in order to better understand their concerns and feelings is demonstrating which type of leader behavior? A. autonomy B. consideration C. reciprocity D. initiating structure E. leader formalization Points Earned: 1/1 Correct Answer: B Your Response: B 16. As CEO of UPS, Michael Eskew transformed the company from a

package delivery service to a logistics expert so it could serve as a traffic manager for corporate America. As a transformational manager, Eskew ____. A. encouraged his employees to depend on information technology as the basis for decision-making B. insisted his employees do the right thing C. created opportunities for rewards D. used intellectual stimulation to encourage his employees to take innovative approaches to problem solving E. created heuristics to guide the transformation procedure Points Earned: 1/1 Correct Answer: D Your Response: D 17. UPS was founded UPS in 1907 as a message delivery business. The development of the telephone would have put an end to the business if UPSs founder had not been a ____ type of leader. One who was able to get his employees to accomplish more than they had thought possible and re-invent the company as a company that delivered goods for retailers. A. transactional B. supportive C. participative D. transformational E. substitute Points Earned: 1/1 Correct Answer: D Your Response: D 18. ____ is feedback that is intended to be helpful, corrective, and/or encouraging and is aimed at correcting performance deficiencies and motivating employees. A. Solicited feedback B. Empathetic feedback C. Constructive feedback D. Participative feedback E. Motivational feedback Points Earned: 1/1 Correct Answer: C Your Response: C 19. Someone experiencing a(n) ____ would be likely to take any negative criticism of his or her department personally. A. reactive error of perception B. proactive error of perception C. empowerment bias D. error of culpability E. self-serving bias Points Earned: 0/1 Correct Answer: E Your Response: D 20. ____ is communication with someone about non-job-related issues that may be affecting or interfering with the person's performance. A. Supportive communication B. Counseling C. Leading D. Coaching E. Directing Points Earned: 1/1 Correct Answer: B Your Response: B 21. Which of the following gives top managers a quick, convenient way to address their work forces via oral communication? A. corporate talk shows B. televised speeches and meetings C. all of these D. broadcast voice mail E. videotaped speeches and meetings Points Earned: 0/1 Correct Answer: D Your Response: C 22. In the perceptual process, ____ is the process of remembering interpreted information. A. activation B. interpretation C. apprehension D. organization E. retention Points Earned: 1/1 Correct Answer: E Your Response: E 23. When Robin was told that her favorite store would no longer stock her favorite brand of clip-on earrings, she assumed this meant that the company was no longer producing clip-on earrings; even though that was not the case. Robin's incorrect assumption was due to _____. A. attribution B. kinesics C. closure D. selective perception E. defensive bias Points Earned: 0/1 Correct Answer: C Your Response: D 24. A manager, hired to make the company profitable, made sweeping changes in the company. This manager was guilty of belittling the efforts of his managers and making them feel incompetent. In other words, he engaged in ____. A. unsolicited motivation B. feedback C. invalid destructive feedback D. demotivational feedback E. reactive criticism Points Earned: 1/1 Correct Answer: C Your Response: C 25. Perceptual filters may occur as the result of ____. A. all of these B. physiology-based differences C. situation-contextual differences D. personalitybased differences E. stimulus-based differences Points Earned: 0/1 Correct Answer: D Your Response: A 26. The pirated radio stations sometimes use communications equipment instead of commercial broadcast equipment to pass along advice, information, and support not communicated by the establishment. This would be an example of a(n) ____ communication channel. A. horizontal B. upward C. informal D. downward E. formal Points Earned: 0/1 Correct Answer: C Your Response: E 27. Clarissa is unable to do her job efficiently because her supervisor often interrupts her to ask irrelevant questions or to make unimportant comments. Clarissa is experiencing a problem with ____. A. undefinable noise B. the incorrect use of paralanguage C. the use of an incorrect communication medium D. encoding and decoding E.

accepting feedback Points Earned: 1/1 Correct Answer: C Your Response: C 28. Which of the following communication channels plays an important role in BOTH one-on-one and organization-wide communication? A. corporate talk shows B. e-mail C. broadcast voice mail D. videotaped speeches and meetings E. televised speeches and meetings Points Earned: 1/1 Correct Answer: B Your Response: B 29. During a job interview, interviewers can use their knowledge of face and body movements to determine when interviewees are telling the truth. This knowledge is called _____. A. paralanguage B. kinesics C. pseudo-language D. semiotics E. proxemics Points Earned: 1/1 Correct Answer: B Your Response: B 30. In the perceptual process, ____ is the process of incorporating new information into your existing knowledge. A. retention B. attention C. organization D. interpretation E. comprehension Points Earned: 0/1 Correct Answer: C Your Response: E 31. The crew renovating the downtown area accidentally dug up the sidewalk belonging to a private owner. The crew misunderstood their instructions that only all city-owned sidewalks were to be replaced due to bad phone connections. In terms of the communications process ____. A. the city was guilty of a poor communication conduit B. selective encoding occurred C. negative feedback occurred D. noise prevented communication E. unreinforced communication resulted Points Earned: 0/1 Correct Answer: D Your Response: B 32. ____ is the tendency to fill in gaps of missing information by assuming that what we don't know is consistent with what we already know. A. Kinesics B. Closure C. Attribution D. Selective perception E. Defensive bias Points Earned: 1/1 Correct Answer: B Your Response: B 33. A recent study found that only 29 percent of first-level supervisors thought that their organization encouraged their employees to express their opinions openly. This means that the overwhelming majority of these supervisors engage in ____. A. negative grapevining B. organizational silence C. lower level filtering D. organizational filtering E. arrested communication Points Earned: 1/1 Correct Answer: B Your Response: B 34. The first thing that managers need to recognize when communicating feedback oneon-one to employees is that feedback can be ____. A. regulated or unregulated B. bureaucratic or participative C. extrinsic or intrinsic D. constructive or destructive E. formalized or unformalized Points Earned: 1/1 Correct Answer: D Your Response: D 35. When implementing the financial perspective, managers would use ____. A. value analyses B. competitive audits C. employee turnover D. financial ratios E. customer defections Points Earned: 0/1 Correct Answer: D Your Response: A 36. ____ control is a method of gathering information about performance deficiencies before they occur. A. Stasis B. Feedforward C. Feedback D. Concurrent E. Preemptive Points Earned: 0/1 Correct Answer: B Your Response: C 37. Companies that rely on bureaucratic control tend to ____. A. have no contingency plans B. be highly resistant to change C. be extremely responsive to their customers' needs D. rely on group norms rather than formalized rules and regulations E. value their human resources above all others Points Earned: 0/1 Correct Answer: B Your Response: E 38. A company makes only one product. The company is carefully evaluating what it learned in becoming such a success to see if it could use the same strategy to expand internationally. Which perspective of the Balanced Scorecard is this manufacturer emphasizing? A. policies and procedures perspective B. internal business perspective C. financial perspective D. customer perspective E. innovation and learning perspective Points Earned: 1/1 Correct Answer: E Your Response: E 39. One of the advantages the Balanced Scorecard has over traditional control processes that rely solely on financial measures is that it ____. A. minimizes the chances of suboptimization B. encourages control delegation C. allows companies to determine the ideal control methods D. eliminates problems with regulation costs E. creates functional independence Points Earned: 0/1 Correct Answer: A Your Response: B 40. A large university library has

decided to make it nearly impossible for all but the most renowned Civil War experts to access their Civil War collection. The librarian in charge of this collection feels that this new policy will adversely influence the use of the collection in research on the experiences of everyday people during the war. This is an example of the use of control creating ____. A. feedforward control B. suboptimization C. sacrificing D. cybernetic infeasibility E. control loss Points Earned: 1/1 Correct Answer: B Your Response: B 41. Instead of individual sales people calling on its business customers, Cedartree Tech uses sales teams. The sales team is given complete responsibility for developing longterm partnering relationships with each customer. What kind of control would the company's sales managers most likely approve? A. concertive control B. participative control C. self-control D. human resources control E. administrative control Points Earned: 1/1 Correct Answer: A Your Response: A 42. Normative controls should be used when ____. A. organizational culture, values, and beliefs are strong B. responsibility for task accomplishment is given to autonomous work groups C. workers have been taught self-control skills D. it is necessary to standardize all operations E. cause-and-effect relationships are clear Points Earned: 0/1 Correct Answer: A Your Response: D 43. Which of the following statements about the Balanced Scorecard approach to control is true? A. All of the perspectives examined by the Balanced Scorecard approach are of equal importance to a company's success. B. The company's analysis of its controllable environment is most important to the company's success. C. The company's analysis of its noncontrollable environment is most important to the company's success. D. The customer perspective is the most important in the control process. E. The innovation and learning perspective is the most important in the control process. Points Earned: 1/1 Correct Answer: A Your Response: A 44. ____ costs are the costs associated with implementing or monitoring control. A. Benchmarked B. Targeted C. Regulation D. Cybernetic E. Heuristic Points Earned: 1/1 Correct Answer: C Your Response: C 45. ____ controls should be used when it is necessary to standardize operating procedures and establish limits. A. Output B. Normative C. Concertive D. Input E. Bureaucratic Points Earned: 0/1 Correct Answer: E Your Response: B 46. ____ should be used when it is difficult to create good measures of worker behavior and output and when organizational culture, values, and beliefs are strong. A. Selfcontrol B. Bureaucratic control C. Normative control D. Concertive control E. Input control Points Earned: 0/1 Correct Answer: C Your Response: B 47. ____ is the extent to which it is possible to implement each step in the control process. A. A Balanced Scorecard assessment B. Control feasibility C. Cybernetic feasibility D. A quasi-control assessment E. Information management Points Earned: 0/1 Correct Answer: C Your Response: E 48. ____ control is topdown control in which managers try to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures. A. Administrative B. Normative C. Concertive D. Objective E. Bureaucratic Points Earned: 1/1 Correct Answer: E Your Response: E 49. Several extended-stay hotel chains ask guests to hang their towels so they can be reused as a way to help the environment. This request reflects which stage of waste minimization? A. waste prevention and reduction B. waste remarketing C. recycle and reuse D. waste treatment E. waste disposal Points Earned: 1/1 Correct Answer: C Your Response: C 50. Which of the following statements about normative control is true? A. None of these statements about normative control is true. B. With normative control, managers focus on work behavior or outputs. C. Normative control leads to an emphasis on very selective hiring. D. Normative control tends to create an organization that is highly resistant to change. E. Normative control arises when companies give autonomous work groups complete responsibility for task completion. Points Earned: 0/1 Correct Answer: C Your Response: A

Exam Submitted Final by HOWELL, NAQUENA (HOWELLN0208) on 12/8/2010 9:39:29 PM Points Awarded Points Missed Percentage 50.00 0.00 100% 1. Krispy Kreme Krispy Kreme is a relatively small doughnut seller. It has only 295 stores while Dunkin Donuts has over 3,600 outlets in the United States and Canada. In spite of its size, Krispy Kreme has been described by many as the hottest brand in America. The companys success in an environment which has made success difficult for many food operations is due in large part to the longterm vision of its top management and its establishment and achievement of S.M.A.R.T. goals. The company originated in Winston-Salem, North Carolina, in the mid1930s when Vernon Rudolph bought a secret recipe for yeast doughnuts from a French pastry cook. Rudolph ran the company until he died in 1973 without naming a successor, which caused the company problems for the next decade. Refer to Krispy Kreme. Krispy Kremes goal to open six new Krispy Kreme stores by 2009 in British Columbia where it already has a well-established reputation would be an example of a S.M.A.R.T. goal because it is ____. A) specific, measurable, attainable, realistic, and timely B) service-oriented, manageable, achievable, and time-oriented C) selective, marketable, achievable, and real-time-oriented D) standardized, measurable, actionable, response-driven, and temporal E) specific, marketable, and temporal Feedback: These are the characteristics of S.M.A.R.T. goals. Points Earned: 10.0/10.0 Correct Answer(s): A 2. At one time it was very difficult for independent booksellers to carry all the books from the different publishers. Book ordering was time-consuming and frustrating when orders did not arrive in a timely fashion. Returning unsold books was an equally miserable experience. The creation of Ingram Distribution allowed the booksellers to streamline the ordering and return procedures. Ingram made all the books bookstore owners wanted to carry available in one centralized warehouse. Many new bookstore owners would be unwilling and/or unable to return to the method of ordering books from the individual publishers. This is an example of the creation of ____. A) high supplier dependence on a buyer B) high buyer dependence on a supplier C) pure competition D) none of these E) transactional freedom Feedback: A high degree of buyer or seller dependence can lead to opportunistic behavior by one party at the expense of the other. Points Earned: 10.0/10.0 Correct Answer(s): B 3. In 2004, Coca-Cola PepsiCo and spent a total of $75 million to launch mid-calorie sodas, C2 and Pepsi Edge, banking on the lowcarb trend. Carb-conscious consumers rejected the drinks en masse since one of their key tenets is avoiding refined sugar in any amount. The new brands grabbed a combined market share of less than 1 percent. Given that the objective of both soft drink manufacturers was to increase their market share, the introductions were notably: http://bsuonline.bowiestate.edu/...d=01145F7FB3B54D998E7623B5CEBF259E&response_Id=263AF20D C3E64AC69B0E4F0140A8241D[12/14/2010 9:27:37 AM] Final Exam A) inefficient B) synergistic C) reciprocal D) autonomous E) empathetic Feedback: Efficiency is getting work done with a minimum of effort, expense, and waste. Points Earned: 10.0/10.0 Correct Answer(s): A 4. When the Chicago-based Club Aluminum Company was facing bankruptcy, one of the changes its new CEO made was to create a(n) ____ for all employees to follow in their business and professional lives. It read, "Of the things we think, say, and do: (1) Is it the truth? (2) Is it fair to all concerned? (3) Will it build goodwill and better friendships? (4) Will it be beneficial to all concerned? A) overt statement of integrity B) new vision C) statement of utilitarianism D) mission statement of principle E) code of ethics Feedback: A code of ethics states the companys core values and provides specific guidance for ethical behavior. Here Club Aluminums four questions reflect core values. Points Earned: 10.0/10.0 Correct Answer(s): E 5. Saturday, the manager of Tonys Pizza had to deal with an employee with a hangover, a missing server, and an unusually large number of customers. Monday was a slow day, and another employee fell asleep behind the prep table. Both employees came to work not ready to work their hardest. According to the ____, the manager should not be expected to have treated these two workers identically. A) principles of bureaucratic management B) systems approach to management C) contingency approach to management D) principles of administrative management E) human relations approach to management Feedback: According to the contingency approach, the most effective management theory or idea

depends on the kinds of problems or situations that managers are facing at a particular time and place. Points Earned: 10.0/10.0 Correct Answer(s): C

Various persons or groups with a legitimate interest in a company's actions are called ____.

stakeholders

The basic model of ethical decision-making ____.

is not accurately described by any of these

Stakeholders are people or groups with an interest in a company's actions.

True

The Rainforest Action Network, a national advocacy group, launched a bruising PR campaign to stop Home Deport from selling old-growth lumber. After two years of bad publicity and resistance to new store locations, Home Depot surrendered. Today, its suppliers are working with environmental and forestry groups to certify that their wood products are not from endangered areas. Home Depot used a(n) ____ strategy to respond to demands that it be socially responsible.

accommodative

The Rainforest Action Network, a national advocacy group, launched a bruising PR campaign to stop Home Deport from selling old-growth lumber. After two years of bad publicity and resistance to new store locations, Home Depot surrendered. Today, its suppliers are working with environmental and forestry groups to certify that their wood products are not from endangered areas. Home Depot used a(n) ____ strategy to respond to demands that it be socially responsible.

accommodative

Which of the following organizations are covered by the U.S. Sentencing Commission Guidelines?

all of these

Which of the following statements about social responsibility and economic performance is true?

Social responsibility can sometimes create significant costs for a company.

Ethical intensity depends on all of the following EXCEPT ____.

social commitment

Lever's most successful product in India is Fair & Lovely, a skin whitening agent that is sold to dark-skinned women in India marketed to help the women find better husbands and better jobs. Lever is emphasizing its ____ responsibility to make a profit and ignoring its ____ responsibility to help women realize that their appearances are superficial.

economic; discretionary

The media would be an example of a secondary stakeholder group for an organization.

True

Which of the following is NOT an example of a stakeholder group that an organization must satisfy to assure long-term survival?

the media

____ stakeholders are any groups that can influence or be influenced by the company and can affect public perceptions about its socially responsible behavior.

Secondary

____ is strong when decisions have large, certain, immediate consequences and when we are physically or psychologically close to those affected by the decision.

Ethical intensity

Bayer AG, Syndial SpA, Crompton Corp., DuPont Dow Elastomers, and Zeon Chemicals are all international manufacturers of rubber chemicals. They have all been indicted as participants in a price-fixing scheme that drove up the costs of rubber chemicals used to make shoes, tires, and other products. They would be most likely to use the ____ model to justify their actions.

shareholder

According to Milton Friedman, which of the following is a position opposing the stakeholder model of corporate social responsibility?

The time, money, and attention diverted to social causes undermine market efficiency.

For some time now, GlaxoSmithKline (GSK) has been making anti-AIDS drugs

economic

like Retrovir and Epivir available in hard-hit areas of Africa at up to 75 percent off the global price. But that wasn't enough for AIDS prevention groups, which were outraged by GSK's decision to use the World Trade Organization's (WTO's) patent protection rules to take action against governments importing lower-cost versions of these drugs. AIDS prevention groups saw GSK's use of WTO regulation as acting at which level of social responsibility?

Which of the following is an example of a stakeholder group that an organization must satisfy to assure long-term survival?

all of these

The last step in the basic model of ethical decision making is to ____.

act

When the Chicago-based Club Aluminum Company was facing bankruptcy, one of the changes its new CEO made was to create a(n) ____ for all employees to follow in their business and professional lives. It read, "Of the things we think, say, and do: (1) Is it the truth? (2) Is it fair to all concerned? (3) Will it build goodwill and better friendships? (4) Will it be beneficial to all concerned?"

code of ethics

People at the postconventional level of moral development make moral decisions based on selfish reasons.

False