P Denise Martin 2748 Highland Ridge 678-571-6242 pd.martin@juno.

com SUMMARY
Team oriented, efficiency driven and resourceful Administrative Specialist with over 10 years experience improving processes and procedures to expedite customer orders ensuring the highest levels of customer satisfaction.

CORE COMPETENCIES Customer Service

Scheduling Planning/Forecasting Microsoft Office Suite File Retention Management Data Entry Efficiency

PROFESSIONAL EXPERIENCE Zenith Pumps, Sanford NC Administrative Assistant to Purchasing & Sales

Feb. 2005 - Mar. 2009

Generate repeat business with client follow-up Customer order entry, expediting and tracking Support sales team to ensure sales and service objectives Strong communication, listening and positive problem solving skills Resolve customer problems and queries and provide information on new products Willingness to ask for and take on added responsibilities

Ensure on time delivery within 98% of the time, expediting and confirmation Back up for receptionist, process daily out bound mail and greet and escort visitors Establish and maintain electronic and paper records Lowes Foods. Cary, NC April 2000 Aug 2001 Cashier (Part-time) Cashier for local grocery chain providing customer service with pleasant personality Ability to accept and handle various forms of currency, checks and credit/debit cards Attention to detail, time management skills and flexible Knowledge of operating work related equipment Effective written, verbal and mathematical problem solving skills Firetrol, Inc., Cary, NC Mar 1983 - Feb 2003 Buyer Jun 1999 - Feb 2003
Scheduled jobs for manufacturing to ensure a 95% or better customer required delivery Met and exceeded company expectations for defective materials with less than 14 day turnaround Preformed valuable data entry and purchase order processing to meet customer requirements Expedited with vendors regarding on time deliveries or stock items to ensure production output

Purchasing Assistant

Aug 1998 - Jun 1999

Expediting and delivered orders ensuring accuracy Prepared delinquent purchase order report, daily, for manufacturing management

Electro-mechanical Assembler

Mar 1983 - Aug 1998

Liaison with engineering to assemble layout and wire controllers to customer specifications achieving completion up to 1 week ahead of schedule