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1. Where in ISO 9001 does it define who must write the quality manual? a. Para 4.2 b. Para 5.

5 c. Para 5.1 d. Para 6.1 e. This is not specified 2. What are product realisation processes? a. Process that provide the organisations service b. Process that manage finance c. Process that manage continual improvement d. All of the above e. None of the above 3. What are the responsibilities of Management representative as defined in ISO 9001? a. Planning and managing the audit programme b. Responding to customer complaint c. Organising management review meeting d. All of the above e. None of the above 4. What is meant by the term product in ISO 9000? a. A generic term meaning the output of a process b. The result of process c. The organisations ultimate output to its customers d. All of the above e. None of the above 5. What is meant by the term customer related processes in ISO 9001 clause 7.2.1? a. Process taking place in customers office b. Those processes that act as the interface between an organisation and its customers. c. All process undertaken that have an impact on customer satisfaction. d. All of the above e. None of the above 6. Which of the following should an auditor be aware of when undertaking an ISO 9001 process approach audit? a. The organisations quality policy and objectives b. The continual improvement programme c. Significant customer concerns d. All of the above e. None of the above

7. How many clauses of ISO 9001 require a documented procedure? a. 3 b. 5 c. 6 d. 7 e. None 8. Where is ISO 9001 does it job description to be provided? a. 6.1 b. 6.2 c. 6.3 d. 5.5 e. There is no requirement 9. What resources must be provided by the organisation? a. Information technology system for internal communication b. Transport to take staff from one part of the organisation to another c. Adequate space to undertake work tasks d. All of the above e. None of the above 10. For which of the following does the standard require planning to be undertaken? a. Planning of the quality management system b. Design and development planning c. Planning of monitoring and measuring activities d. All of the above e. None of the above