WELCOME TO ALL OF YOU IN

THE P.P.T. OF “THE

COMPARISON OF SAVING BANK
ACCOUNT OF HDFC BANK
WITH OTHER BANKS”
EXECUTIVE SUMMARY
Saving Account is important for every person,
because in modern age any person don’t
want to keep the money in the house.
 OBJECTIVE OF THE STUDY
 TO STUDY THE ALL TYPES OF SAVING PRODUCTS OF ALL
BANKS
 TO FIND THE SIMILARITIES AMONG ALL SAVING ACCOUNTS OF
BANKS
 TO STUDY THE MAIN CHARACTERISTICS OF HDFC SAVING
BANK ACCOUNTS
 TO FIND OUT THE DIFFERENCES AMONG HDFC SAVING
ACCOUNTS AND OTHERS
 TO STUDY THE BANKING PATTERNS THAT IS POPULAR IN INDIA
 TO UNDERSTAND THE ACCOUNT OPENING PROCESS
 TO UNDERSTAND THE PROBLMES WHICH ARE FACED BY
EXECUTIVES DURING ACCOUNT OPENING PROCESS
 INTRODUCTION

INDIAN
BANKING
SYSTEM

NATIONALIZED BANKS PRIVATE BANKS FOREIGN BANKS

 HDFC BANK
 SET UP IN 1977
 A HOUSING FINANCE COMPANY
 HEAD OFFICE-MUMBAI
 A NETWORK OF OFFICE ALL OVER
THE WORLD
 AT JUNE 30,2008-8.7 MILLION
DEPOSIT ACCOUNTS
 TECHNOLOGY USED IN HDFC
BANK
 CENTRAILISED  DERIVED ECONOMIES
PROCESSING UNITS OF SCALE
 ELECTRONIC STRAIGHT  REDUCED
THROUGH PROCESSING TRANSACTION COST
 DATA  IMPROVED COST
WAREHOUSING,CRM EFFICIENCY
 INNOVATIVE CROSSSELL
TECHNOLOGY  PROVIDE NEW OR
SUPERIOR PRODUCTS
 BUSINESS STRATEGY
 BEING A WORLD CLASS INDIAN BANK
 INCREASING MARKET SHARE IN
INDIA’S EXPANDING BANKING
 MAINTAIN CURRENT HIGH STANDARDS
FOR ASSET QUALITY
 DEVELOP INNOVATIVE PRODUCTS AND
SERVICES
 FOCUS ON HIGH EARNINGS GROWTH
WITH LOW VOLATILITY
 HDFC BANK PRODUCTS

HDFC
BANK
PRODUCTS

DEPOSIT INVESTMENT
LOAN
PRODUCT AND
PRODUCTS
INSURANCE
 DEPOSIT PRODUCTS
 SAVING ACCOUNT
 CURRENT ACCOUNT
 FIXED DEPOSIT
 DEMAT ACCOUNT
 SAFE DEPOSIT LOCKERS
HDFC BANK SAVING PRODUCTS
 Regular Savings Account
 Savings Plus Account
 SavingsMax Account
 Senior Citizens Account
 No Frills Account
 Institutional Savings Account
HDFC BANK SAVING PRODUCTS
 Salary Accounts:-
– Payroll
– Classic
– Regular
– Premium
– Defence
– Reimbursement Current Account
 Kid's Advantage Account
 Pension Saving Bank Account
 Family Savings Group
 Kisan No Frills Savings
 Kisan Club Savings
 DOCUMENTS REQUIRED FOR
OPENING SAVING ACCOUNT
 PAN CARD
 VALID PASSPORT
 ELECTION ID CARD
 RATION CARD
 DRIVING LICENSE
 CENTRAL/STATE GOVERNMENTS ID
CARD
SAVING ACCOUNT OPENING
PROCESS

COLD
TO CONTACT CALLING
WITH
CUSTOMERS

PHONE PERSONAL
BANKING CONTACTS
 CUSTOMER IS
READY OR
INTERESTED

NO

GO NEAR
ANOTHER
 YES

CHECK ALL DOCUMENTS AND

ELIGIBLITY CRITERIA
 Comparative Chart of Four
Important Saving Account of

HDFC BANK
THE CHART OF FOUR MAIN
SAVING ACCOUNTS
Features & Kid’s Saving SavingPlus SavingMax
Benefits Advantage Regular A/c A/c A/c
A/c

Average 5,000/- 5,000/- 10,000/- 10,000/-

Quarter
Balance
FD 10,000/- 50,000/- 50,000/- 1,00,000/-
requirement
for Nil AQB
Internationa Free 100/- Free(all Free(all
l Debit Card Maestro applicants) applicants)
Charges debit
Card(for the
kid)
Women’s 150/- 150/- Free(all
Advantage applicants)
Debit Card
Charges
Gold Debit Card 500/- 500/- Free for
Charges Primary
Applicant.
Free Account Quarterly Quarterly Quarterly Quarterly
Statement
PAP(Free Free usage upto Free usage upto Free usage upto
Insurance) Rs.50,000per Rs.50,000per Rs.1,00,000per
month. month. month.
Free DD/MC(at Free upto Free upto
home branches) Rs.25,000/-per Rs.50,000/-per
DD/MC on DD/MC on
HDFC Bank HDFC Bank
Locations Locations
Free 3per month 2per month Unlimited
transactions on
SBI/Andhra
Bank Atms
Free 3per month Unlimited
transactions on
other Atms
Bill pay Charges Rs.100/- Rs.100/- Free Free
InstaAlert Free Free Free Free
Sweep out Yes NO NO NO
Facility

Education Free
Insurance Education
Insurance of
Rs.
1,00,000/-
Third Party Free upto of
Cash Rs.50,000/-
Deposit Per day

Waiver on 25%off 25%discount 50%discount

Locker Rental for the first for the first
year year
Waiver on DP First year
charges FMC waived

Mobilebankin Free Free Free Free

Features Kid’s Saving SavingP Saving
& Advanta Regular lus Max
Benefits ge A/c A/c A/c A/c
Average 5,000/- 5,000/- 10,000/- 10,000/-
Quarter
Balance

FD 10,000/- 50,000/- 50,000/- 1,00,000

require /-
ment for
Nil
AQB
 FEATURES OF ICICI BANK
SAVING ACCOUNT
 The ICICI Bank International debit card is a debit-cum-
ATM card providing you with the convenience of
acceptance at merchant establishments and cash
withdrawals at ATMs.
 The next time you want to withdraw cash from your
ICICI Bank Savings account, just walk into any bank's
ATM and use your ICICI Bank ATM-cum-Debit card for
free. The above benefit is available to individual
domestic Savings Account holders on maintenance of
a quarterly average balance of more than Rs.10, 000 in
the savings account in a quarter. The above benefit
can be availed in the same quarter.
 Money Multiplier Facility
 FEATURES OF ICICI BANK
SAVING ACCOUNT
 Internet Banking is offered free of cost.
 Anywhere Banking - This facility entitles the account
holder to withdraw or deposit cash upto a limit of
Rs.50, 000 across all ICICI Bank branches.
 You can give us various types of standing instructions
like transferring to fixed deposit accounts at regular
intervals.
 An average quarterly balance of Rs.10, 000 only in
metro and urban locations and Rs.5, 000 only in semi-
urban and rural locations.
 Nomination facility is available.
 Interest is payable half-yearly.
 FEATURES OF AXIS BANK
SAVING ACCOUNT
 Dedicated Relationship Managers
 Free At-Par Cheque book
 Free International VISA Debit Cards for primary and joint account ho

 Free Monthly Statement of Accounts and Free Passbook

 Free Issuance of Pay Orders or Demand Drafts drawn on Axis Bank

 Free Inward Remittances

 Free Outward Remittances once a year
 Faster credits to foreign cheques providing you prompt availability o

 Cheque pickup and Cash delivery services

 Anywhere Banking
 FEATURES OF AXIS BANK
SAVING ACCOUNT
 Telebanking
 Free Mobile Banking
 iConnect
 Customised Loan Offerings
 Complimentary Financial Planning
 Silver Health - Medical Insurance for Senior C
 ANALYSIS AND FINDINGS
 THE DIFFERENT PARTS OF MY WORK
IN HDFC BANK-
 To give all information about HDFC Bank
Saving Accounts to Customers
 To open Saving accounts for HDFC Bank
 To check the performance report of
employees at monthly basis.
 ANALYSIS AND FINDINGS
 MAIN FINDINGS OF THIS PROJECTS:-
 Saving Bank Account is to promote the
habit of saving among the citizens while
allowing them to use their funds when
required.
 HDFC Bank is one of the leading banks in
India.
 It provides many types of saving accounts
to its customers.
 ANALYSIS AND FINDINGS
 HDFC Bank provides some facilities free with all
saving accounts. These facilities are following:-
 Free Personalized Cheque Books
 Free International Regular Debit Card
 Free facilities like Net Banking, Phone Banking and
Mobile Banking
 Free Monthly e-mail Statements
 Free Passbook facility available at home branches for
account holders(Individuals)
 Bill pay facility
 Free Inter-city and Inter-branch banking
 Half –yearly Statement
 ANALYSIS AND FINDINGS
 Free Education Insurance of Rs. 100,000 is
provided for the children in the event of death
by accident of the parent/guardian.
 HDFC Bank provides 10.5% rate of interest and
others many facilities with Senior Citizen Account.
 Any person can open his regular Saving account
with the help of minimum Rs. 5000/-.
 The business of HDFC Bank is increased of with is
increased with fast rate in last two years.
 ANALYSIS AND FINDINGS
 Saving Account opening process is not easy in
private sector banks.
 First banks appoint marketing sales executives for
this job.
 Again those executives establish the contact with
customers by using these methods:-
 Cold Calling
 Getting lead from banks
 Personal contacts
 ANALYSIS AND FINDINGS
 Sales Executives always face these types of
problems at the time of account opening
process-
 Lacking of right document
 Customers don’t want to open their accounts
in the private banks due to Heavy cost
compare to Public Sector banks.
 People don’t listen all points of sales
executives carefully.
 ANALYSIS AND FINDINGS
 Normally customers call sales
executives at the time of evening or late
night.
 the success of any meeting always depends
upon the attitude and ability of sales
executives.
 In these processes I have prepared one
questionnaire for customers for taking their
interviews. Total no. of customers were 100.
 ANALYSIS AND FINDINGS
 I asked their feelings about the services
of HDFC Bank.
 They gave their responses in following
way:-
 Yes-70-70%
 No-15-15%
 No response-15-15%
 ANALYSIS AND FINDINGS
 When I tried to know about the
performance of HDFC Bank is best in any
particular sector.
 Then People gave their responses in
following way:-
 Home Loan-65-65%
 Retail Banking-25-25%
 Financial Prdoucts-15-15%
 ANALYSIS AND FINDINGS
 During Interview process 60%means 60 out of 100
people wanted to open their account in private
banks due to fast work and more convenience.
 Only 50% people means 50 out of 100 people are
happy with the working culture of HDFC Bank.
 60%means 60 out of 100 people thought that Only
ICICI Bank is the Competitive bank of HDFC Bank.
 People wanted to increase the working hour of
HDFC Bank .
 CONCLUSIONS AND
SUGGESTIONS
 Banking System is very important for the economy
of any country.
 Bank provides normally four types of accounts to
their customers.
 These accounts are following:-------------------------
 1. Saving Account
 2. Current Account
 3. Recurring Account
 4. Fixed Deposit
 CONCLUSIONS AND
SUGGESTIONS
 Saving account is useful for every person,
because it keeps safe the extra income of people
for future use.
 It is also useful for the country, because it provides
an opportunity to develop the economy of country.
 Any saving account is not opened without the
checking of all documents.
 HDFC Bank is a developing bank.
 It is useful for all categories of people .
 CONCLUSIONS AND
SUGGESTIONS
 HDFC Bank Saving Accounts are better than other
private banks.
 The working process is fast in HDFC Bank
compare to other governmental banks.
 I want to give following Suggestions:
---------------------------------------
 The money of saving account is linked with
common people. These people collect the money
with hard labour.
 So, the money of saving account should invest in
useful and beneficial projects.
 CONCLUSIONS AND
SUGGESTIONS
 The rate of interest on saving accounts
should be increased.
 In the private banks, Sales Executives open
the saving account of customers.
 They get very tough target from
managements. So, appropriate
infrastructure and incentive should be
provided to them.
 THE END

THANK YOU
BY :
KRIPA SHANKER MISHRA
MBA-III SEMESTER