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REVIEW

THE APOLLO RCA PROCESS


1. Define the Problem Write down the following: What The Primary Effect When Where Significance Create an Apollo Cause & Effect Chart
Condition Cause Primary Effect
Caused By

2.

Evidence

Action Cause
Evidence

For each Primary Effect ask Why? Look for causes in Actions & Conditions Connect causes with Caused By Support causes with Evidence or use a?

3.

Identify Effective Solutions Challenge the causes and offer solutions Identify the best solutions - the solutions must: Prevent recurrence Be within your control Meet your goals and objectives Implement the Best Solutions

4.