•TELEPHONE ENGLISH

ANSWERING THE PHONE

 Hello?
X speaking
 Name and
surname
 Name of
company, how
can I help
you?
CALLING
Hi, it’s X.

Is X there?

Can I speak to X?

I’d like to speak

to X
 Connecting someone

•Just a second, please.

• One moment please.

•Please hold and I'll put you

through.
 TAKING A MESSAGE
• I'm sorry, Lisa's not here at
the moment. Who's calling please?

• Can I take a message? /would you

like to leave a message?

• He's busy right now. Can you

call back later?
 LEAVING A MESSAGE

 Yes, tell him / her that

I called, please.

 No, that's okay, I'll

call back later.

 Yes, ask him /her to

call me