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.
2
) (SWOT
Strengths Weaknesses Opportunities .Threats
).(SWOT
Strengths
.
: Weaknesses
.
: Opportunities
.
Threats
-1-
SWOT Matrix
.
.
Weaknesses
Strengths
W-O
S-O
W-T
S-T
Opportunities
Threats
) :(1 .
:S-O
.
:W-O
.
-2-
:S-T
.
:W-T
.
Miloservic, )
(2003, 133
Critical Success Factors ) (CSFs
.
CSFs
Strategic Gaps
.
-3-
:
IDENTIFY CUSTOMER REQUIREMENT
#
1
2
MEASURE GAPS
High
5
4
3
2
Low
CSF1
CSF2
CSFn
CSF1 GAP :
Leave
Reduce
Eliminate
ACT1
ACT2
ACT3
ACT4
ACT5
Key:
-4-
SWOT :
:
:
:
.
:
.
: CSFs
CSFs :
Project Capability Project
Environment
-5-
X :
.
2.4
2.6
1.9
3.7
3.4
4.0
2.7
3.5
2.5
2.6
3.8
3.6
2.1
3.1
3.6
) :(1 .X
..
-6-
) (1
) (1,2,3,4,5 ) (1 ) (5
.
.
:
:
:Market Gap Analysis
.
:Performance Gap Analysis
.
) (
) .(3 :
-7-
4, 6, 10, 11
3, 8, 9
1, 2, 5, 7
) :(3 .
CSFs "
" X:
Standard
.Specification
.Intelligent Software
).Breakdown Structure (WBS
.AutoCAD Operator
-8-
.
10
10
:
Actuali ) Weight i
(Ideal
i =1
10
= CSF#1
(5 4) 3 + (3 3) 5 + (3 1) 4 + (4 4) 2 = 1.1
10
= CSF#1
" "
15
12
0.3
15
15
12
0.8
4
3
2
1
" " =
1.1
-9-
1.1
CSFs
- -
.CSF1
) :(4 .
CSFs
) (
.
-11-
CSFs
"
"
..
:
.
Work
-12-