Numerical

Guaranty Agency Contacts

The contact list that follows contains the names, addresses, telephone numbers, e-mail
and website addresses (if available) and points of contact for FFEL Program loans
being addressed in the cohort default rate appeal process. The list is in numerical
order by the three digit guarantor/servicer code as identified on the loan record detail
report followed by the name of the state or territory primarily associated with the
identified guaranty agency.
If the three-digit code is not known, see page 15 (Appendix A2) for an alphabetical
listing of guaranty agency contacts by the state or territory in which it is the primary
guarantor.

555 U.S. Department of Education 611 District of Columbia

U.S. Department of Education American Student Assistance Corporation
Default Management Division Attn: Cohort Section
ROB-3, Room 3905 330 Stuart Street
7th & D Streets, SW Boston, MA 02116
Washington, DC 20407
Ms. Sue Pottenger
(202) 708-9396 (800) 999-9080 ext. 3209
OSFA_IPOS_Default_Management_ pottenger@amsa.com
Division@ed.gov http://www.amsa.com
http://www.ed.gov

This is the address for FFEL Program

loans currently maintained by the
Department. For the Direct Loan
Program loans address, see Appendix
B.

FY 1997 Official Cohort Default Rate Guide Page 3

Guaranty Agency Contacts Appendix A1

620 Kansas 654 West Virginia

USA Group Guarantee Services Pennsylvania Higher Education Assistance
Attn: Ms. Kristi Mueller Agency
11100 USA Parkway Attn: Program Review
Fishers, IN 46038 1200 North 7 th Street
HQ4
Ms. Kristi Mueller Harrisburg, PA 17102-1444
(317) 595-1315
kmueller@usagroup.com Ms. Lisa Hoffman
http://www.usagroup.com (717) 720-2180
lhoffman@pheaa.org
http://www.pheaa.org
627 U.S. Department of Education 656 Wyoming
U.S. Department of Education USA Group Guarantee Services
Default Management Division Attn: Ms. Kristi Mueller
ROB-3, Room 3905 11100 USA Parkway
7th & D Streets, SW Fishers, IN 46038
Washington, DC 20407-5353
Ms. Kristi Mueller
(202) 708-9396 (317) 595-1315
OSFA_IPOS_Default_Management_ kmueller@usagroup.com
Division@ed.gov http://www.usagroup.com
http://www.ed.gov
This is the address for FFEL Program
loans currently maintained by the
Department. For the Direct Loan
Program loans address, see Appendix
B.

631 U.S. Department of Education 701 Alabama

U.S. Department of Education Kentucky Higher Education Assistance
Default Management Division Authority
ROB-3, Room 3905 Attn: Manager, Policy and Client Services
7th & D Streets, SW Branch
Washington, DC 20407-5353 1050 U.S. 127 South
Frankfort, KY 40601-4323
(202) 708-9396
OSFA_IPOS_Default_Management_ Ms. Kristi M. Green
Division@ed.gov (502) 696-7270
http://www.ed.gov kgreen@kheaa.com
This is the address for FFEL Program http://www.kheaa.com
loans currently maintained by the
Department. For the Direct Loan
Program loans address, see Appendix
B.

Page 4 FY 1997 Official Cohort Default Rate Guide

Appendix A1 Guaranty Agency Contacts

702 Alaska 708 Colorado

USA Group Guarantee Services Colorado Student Loan Program
Attn: Ms. Kristi Mueller Attn: Compliance, Training, and
11100 USA Parkway Investigative Branch
Fishers, IN 46038 Assistant Manager of Marketing and
Appeals
Ms. Kristi Mueller 999 18th Street, Suite 425
(317) 595-1315 Denver, CO 80202-2471
kmueller@usagroup.com
http://www.usagroup.com Mr. Chris Lines
(303) 305-3358
clines@cslp.org
http://www.cslp.org

705 Arkansas 709 Connecticut

Student Loan Guaranty Foundation of Connecticut Student Loan Foundation
Arkansas Attn: Manager of Guarantee Operations
Attn: Special Projects Coordinator P.O. Box 1009
219 South Victory 525 Brook Street
Little Rock, AR 72201-1884 Rocky Hill, CT 06067
Ms. Brenda Steele Ms. Sandy Barsom
(501) 688-7648 (860) 257-4001 ext. 247
bsteele@slgfa.org sbarsom@mail.cslf.org
http://www.slgfa.org http://www.cslf.com

706 California 710 Delaware

EDFUND Pennsylvania Higher Education Assistance
Attn: Loan Detail Information Office Agency
Cohort Default Rate Appeals and Disputes Attn: Program Review
3300 Zinfandel Drive 1200 North 7 th Street
P.O. Box 419045 HQ4
Rancho Cordova, CA 95741-9045 Harrisburg, PA 17102-1444
Ms. Kevis Foley-Bumgardner Ms. Lisa Hoffman
(916) 526-8068 (717) 720-2180
kfoley@edfund.org lhoffman@pheaa.org
http://www.edfund.org http://www.pheaa.org

FY 1997 Official Cohort Default Rate Guide Page 5

Guaranty Agency Contacts
712 Florida
Florida Department of Education
Office of Student Financial Assistance
Attn: Ms. Jean Perkins
325 West Gains Street
255 Collins Building
Tallahassee, FL 32399-0400
Ms. Jean Perkins
(850) 488-7043
perkinj2@mail.doe.state.fl.us
713 Georgia
Georgia Higher Education Assistance
Corporation
Attn: Program Administration
2082 East Exchange Place, Suite
Page 6
Appendix A1
717 Illinois
Illinois Student Assistance Commission
Attn: Compliance Analyst
1755 Lake Cook Road
Deerfield, IL 60015-5209
Ms. Terry Dallas
(847) 948-8500 ext. 4302
tdallas@yahoo.com
http://www.isac1.org
.40.01111 Tc -0.Tucker, GAhas0284-530513 Georgia
FY 1997 Official Cohort Default Rate Guide
Appendix A1 Guaranty Agency Contacts

721 Kentucky 724 Maryland

Kentucky Higher Education Assistance USA Group Guarantee Services
Authority Attn: Ms. Kristi Mueller
Attn: Manager, Policy and Client Services 11100 USA Parkway
Branch Fishers, IN 46038
1050 U.S. 127 South
Ms. Kristi Mueller
Frankfort, KY 40601-4323
(317) 595-1315
Ms. Kristi M. Green kmueller@usagroup.com
(502) 696-7270 http://www.usagroup.com
kgreen@kheaa.com
http://www.kheaa.com

722 Louisiana 725 Massachusetts

Louisiana Office of Student Financial American Student Assistance Corporation
Assistance Attn: Cohort Section
Attn: Program Review 330 Stuart Street
P.O. Box 91202 Boston, MA 02116
1885 Wooddale Boulevard
Ms. Sue Pottenger
Baton Rouge, LA 70821-9202
(800) 999-9080 ext. 3209
Ms. Ida Minor pottenger@amsa.com
(225) 922-0584 http://www.amsa.com
iminor@osfa.state.la.us
http://www.osfa.state.la.us

723 Maine 726 Michigan

USA Group Guarantee Services Michigan Higher Education Assistance
Attn: Ms. Kristi Mueller Authority
11100 USA Parkway Attn: Audit and Program Review Section
Fishers, IN 46038 608 W. Allegan Road
Hannah Building, First Floor
Ms. Kristi Mueller
Lansing, MI 48933-1524
(317) 595-1315
kmueller@usagroup.com Mr. Dan Tryon
http://www.usagroup.com (517) 373-4981
tryond@state.mi.us

FY 1997 Official Cohort Default Rate Guide Page 7

Guaranty Agency Contacts Appendix A1

727 Minnesota 730 Montana

Great Lakes Higher Education Guaranty Montana Guaranteed Student Loan
Corporation Program
Attn: Claims and Compliance Manager Attn: Program Specialist
2401 International Lane 2500 Broadway
Madison, WI 53704 Helena, MT 59601
Ms. Lori Marty Mr. Ron Muffick
(608) 246-1622 (406) 444-0369
lmarty@glhec.org (800) 537-7508
http://www.glhec.org custserv@mgslp.state.mt.us
http://www.mgslp.state.mt.us

728 Mississippi 731 Nebraska

USA Group Guarantee Services NSLP
Attn: Ms. Kristi Mueller Attn: Program Review and Compliance
11100 USA Parkway 1300 O Street
Fishers, IN 46038 Lincoln, NE 68508
Ms. Kristi Mueller Mr. Kevin Taylor OR Ms. Alicia Chapelle
(317) 595-1315 (402) 479-6718 OR (402) 479-6743
kmueller@usagroup.com kevint@nslp.org OR aliciac@nslp.org
http://www.usagroup.com http://www.nslp.org

729 Missouri 732 Nevada

Missouri Student Loan Program USA Group Guarantee Services
Attn: Coordinator for Compliance Attn: Ms. Kristi Mueller
3515 Amazonas Drive 11100 USA Parkway
Jefferson City, MO 65109-5717 Fishers, IN 46038
Ms. Julie Sandbothe Ms. Kristi Mueller
(573) 751-1770 (317) 595-1315
julies?cbhe400@admin.mocbhe.gov kmueller@usagroup.com
http://www.mocbhe.gov http://www.usagroup.com

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Appendix A1 Guaranty Agency Contacts

733 New Hampshire 736 New York

New Hampshire Higher Education New York State Higher Education Services
Student Assistance Foundation Corporation
Attn: Director of Training and Compliance Attn: Lender Service
4 Barrell Court 99 Washington Avenue
Concord, NH 03301 Albany, NY 12255
Mr. Scott Littlefield Mr. Raymond Francis
(603) 225-6612 ext. 120 (518) 473-1669
slittlefield@gsmr.org rfrancis@hesc.com
http://www.nhheaf.org http://www.hesc.com

734 New Jersey 737 North Carolina

New Jersey Higher Education Assistance North Carolina State Education Assistance
Authority Authority
Office of Student Assistance Attn: Claims Accounting and Compliance
Attn: Investigator II Review
4 Quakerbridge Plaza Building 4 10 Alexander Drive
Trenton, NJ 08619 Research Triangle Park, NC 27709
Ms. Lee Roach Ms. Robbin Sutton
(609) 588-3238 (919) 248-4629
lee_roach@osa.state.nj.us RobbinS@ncseaa.edu
http://www.state.nj.us/treasury/osa http://www.ncseaa.edu

735 New Mexico 738 North Dakota

New Mexico Student Loan Guarantee Student Loans of North Dakota
Corporation Attn: Compliance Officer
Attn: Compliance and Program Review 715 East Broadway
Office Bismarck, ND 58501
3900 Osuna, N.E.
Ms. Char Feist
Albuquerque, NM 87109
(701) 328-5753
Ms. Carolyn Holder cfeist@pioneer.state.nd.us
(505) 345-8821 ext. 261 http://www.banknd.com/slnd
holderc@nmslgc.org
http://www.nmslgc.org

FY 1997 Official Cohort Default Rate Guide Page 9

Guaranty Agency Contacts Appendix A1

739 Ohio 741 Oregon

For NON-DEFAULTED LOANS Oregon State Scholarship Commission
Attn: Program Review
Great Lakes Higher Education Guaranty
1500 Valley River Drive Suite 100
Corporation Eugene, OR 97401
Attn: Claims and Compliance Manager
2401 International Lane Ms. Carolyn Sinclair
Madison, WI 53704 (541) 687-7375
carolyn.e.sinclair@state.or.us
Ms. Lori Marty http://www.ossc.state.or.us
(608) 246-1622
lmarty@glhec.org
http://www.glhec.org
For DEFAULTED LOANS
U.S. Department of Education 742 Pennsylvania
Default Management Division
ROB-3, Room 3905 Pennsylvania Higher Education Assistance
7th & D Streets, SW Agency
Washington, DC 20407 Attn: Program Review
1200 North 7 th Street
(202) 708-9396 HQ4
OSFA_IPOS_Default_Management_ Harrisburg, PA 17102-1444
Division@ed.gov
http://www.ed.gov Ms. Lisa Hoffman
(717) 720-2180
This is the address for FFEL Program loans lhoffman@pheaa.org
currently maintained by the Department. For the
Direct Loan Program loans address, see Appendix B.
http://www.pheaa.org

740 Oklahoma 744 Rhode Island

Oklahoma State Regents for Higher Rhode Island Higher Education Assistance
Education Guaranteed Student Loan Authority
Program Attn: Cohort Appeals
Attn: Mary Heid 560 Jefferson Boulevard
999 Northwest Grand Boulevard, Suite 300 Warwick, RI 02886-1320
Oklahoma City, OK 73118
Mr. Charles Totoro
Ms. Mary Heid (401) 736-1141
(405) 858-4300 ctotoro@ids.net
gforgey@ogslp.org http://www.riheaa.org
http://www.ogslp.org

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Appendix A1 Guaranty Agency Contacts

745 South Carolina 748 Texas

South Carolina State Education Texas Guaranteed Student Loan
Assistance Authority Corporation
Attn: Mike Fox Attn: Compliance Analyst
Interstate Center, Suite 210 2929 Longhorn Boulevard, Suite 106
16 Berryhill Road Austin, TX 78758
Columbia, SC 29212
Mr. Ken Johnson
Mr. Mike Fox (512) 219-4701
(803) 798-7960 ken.johnson@tgslc.org
mfox@slc.sc.edu http://www.tglsc.org/tgslc
http://www.slc.sc.edu

746 South Dakota 749 Utah

Education Assistance Corporation Utah Higher Education Assistance
Attn: Supervisor of Pre-Claims, Authority
Claims and Collections Attn: Manager of Compliance and
115 First Avenue, S.W. Program Review
Aberdeen, SD 57401 355 West North Temple
Three Triad Center, Suite 550
Ms. Ellen Welke
Salt Lake City, UT 84180-1205
(605) 622-4340
ewelke@eac-easci.org Mr. Jed Spencer
http://www.eac-easci.org (801) 321-7220
jspencer@utahsbr.edu
http://www.uheaa.org

747 Tennessee 750 Vermont

Tennessee Student Assistance Vermont Student Assistance Corporation
Corporation Attn: Manager of School Policy and
Attn: School Relations Specialist Compliance
404 James Robertson Parkway The Champlain Mill
Suite 1950 1 Main Street
Nashville, TN 37243-0820 Winooski, VT 05404
Mr. Dick Mansfield Ms. Marcia Vance
(615) 741-1346 (802) 654-3770 ext. 273
rmansfield@mail.state.tn.us (800) 660-3561 ext. 273
http://state.tn.us/tsac vance@vsac.org
http://www.vsac.org

FY 1997 Official Cohort Default Rate Guide Page 11

Guaranty Agency Contacts Appendix A1

751 Virginia 772 Puerto Rico

Educational Credit Management Great Lakes Higher Education Guaranty
Corporation (ECMC) Corporation
ECMC Guarantee Servicing Attn: Claims and Compliance Manager
Attn: Program Compliance Specialist 2401 International Lane
411 East Franklin Street, Suite 300 Madison, WI 53704
Richmond, VA 23219-2243
Ms. Lori Marty
Ms. Linda Woodley (608) 246-1622
(888) 775-3262 ext. 8024 lmarty@glhec.org
lwoodley@ecmc.org http://www.glhec.org
http://www.ecmc.org

753 Washington 778 Virgin Islands

Northwest Education Loan Association Great Lakes Higher Education Guaranty
Attn: School Compliance Representative Corporation
500 Coleman Building Attn: Claims and Compliance Manager
811 First Avenue 2401 International Lane
Seattle, WA 98104 Madison, WI 53704
Ms. Linda Shannon Ms. Lori Marty
(206) 461-5325 (608) 246-1622
lindas@nela.net lmarty@glhec.org
http://nela.net http://www.glhec.org

755 Wisconsin 800 USA Group Guarantee Services

Great Lakes Higher Education Guaranty USA Group Guarantee Services
Corporation Attn: Ms. Kristi Mueller
Attn: Claims and Compliance Manager 11100 USA Parkway
2401 International Lane Fishers, IN 46038
Madison, WI 53704
Ms. Kristi Mueller
Ms. Lori Marty (317) 595-1315
(608) 246-1622 kmueller@usagroup.com
lmarty@glhec.org http://www.usagroup.com
http://www.glhec.org

Page 12 FY 1997 Official Cohort Default Rate Guide

Appendix A1 Guaranty Agency Contacts

804 Arizona 951 Educational Credit Management

Corporation (ECMC)
USA Group Guarantee Services
Attn: Ms. Kristi Mueller Educational Credit Management
11100 USA Parkway Corporation (ECMC)
Fishers, IN 46038 ECMC Guarantee Servicing
Attn: Program Compliance Specialist
Ms. Kristi Mueller
411 East Franklin Street, Suite 300
(317) 595-1315
Richmond, VA 23219-2243
kmueller@usagroup.com
http://www.usagroup.com Ms. Linda Woodley
(888) 775-3262 ext. 8024
lwoodley@ecmc.org
http://www.ecmc.org

815 Hawaii American Samoa (no number code)

USA Group Guarantee Services USA Group Guarantee Services
Attn: Ms. Kristi Mueller Attn: Ms. Kristi Mueller
11100 USA Parkway 11100 USA Parkway
Fishers, IN 46038 Fishers, IN 46038
Ms. Kristi Mueller Ms. Kristi Mueller
(317) 595-1315 (317) 595-1315
kmueller@usagroup.com kmueller@usagroup.com
http://www.usagroup.com http://www.usagroup.com

927 Educational Credit Management Federated States of Micronesia,

Corporation (ECMC) Marshall Islands, and Republic of
Palau (no number code)
[Formerly Transitional Guaranty Agency
(TGA)] USA Group Guarantee Services
Attn: Ms. Kristi Mueller
Educational Credit Management 11100 USA Parkway
Corporation (ECMC) Fishers, IN 46038
ECMC Guarantee Servicing
Attn: Program Compliance Specialist Ms. Kristi Mueller
411 East Franklin Street, Suite 300 (317) 595-1315
Richmond, VA 23219-2243 kmueller@usagroup.com
http://www.usagroup.com
Ms. Linda Woodley
(888) 775-3262 ext. 8024
lwoodley@ecmc.org
http://www.ecmc.org

FY 1997 Official Cohort Default Rate Guide Page 13

Guaranty Agency Contacts Appendix A1

Guam (no number code)

USA Group Guarantee Services
Attn: Ms. Kristi Mueller
11100 USA Parkway
Fishers, IN 46038
Ms. Kristi Mueller
(317) 595-1315
kmueller@usagroup.com
http://www.usagroup.com

Northern Mariana Islands (no

number code)
USA Group Guarantee Services
Attn: Ms. Kristi Mueller
11100 USA Parkway
Fishers, IN 46038
Ms. Kristi Mueller
(317) 595-1315
kmueller@usagroup.com
http://www.usagroup.com

Page 14 FY 1997 Official Cohort Default Rate Guide