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COURSE OVERVIEW

CRM Fundamentals II
TCRM20
Duration: 10 days Delivery Type: Instructor-led Classroom Audience: Solution consultants responsible for implementing Customer Relationship Management with SAP CRM Prerequisites: Essential Basic business knowledge of CRM processes and concepts TCRM10 CRM Fundamentals I Recommended Knowledge of SAP ERP sales business processes; for example: TSCM60 Order Fulfillment I or SCM600 Business Processes in Sales Order Management Goals Use the basic knowledge a CRM solution consultant requires for all consultant profiles Course Based on Software Release SAP CRM 7.0 ERP ECC 6.0 Content Customising fundamentals for CRM - CRM business transactions o Overview of generic functions in business transactions o Activity management o Customising for these objects Customising fundamentals for CRM - Process control and determination o Partner determination o Actions o Overview of pricing in CRM o CRM billing CRM Middleware: basic concepts of CRM middleware, replication administration, data exchange, monitoring, and error handling User interface (UI) technology in SAP CRM Case Study: implementation of example scenarios using specific business processes Certification examination on the content of the courses TCRM10 and TCRM20 Notes As part of this training the certification exam "SAP Certified Application Associate CRM Foundation with SAP CRM 7.0" is included and will be run on the last day of the training.

Contact Us Email: training@praxa.com.au Web: www.praxa.com.au Toll Free Number: 1800 COURSE (1800 268 773)

Sydney Level 1, 12 Julius Avenue North Ryde NSW 2113 Tel: 02 8870 7000 Melbourne Level 2, 99 Coventry St. Southbank VIC 3006 Tel: 03 9223 4300

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