Sample Questions 1) Data-driven Decision making: a) b) c) d) Is an Integral part of six-sigma program.

May slow down some decisions as data is collected and analyzed. Builds buy-in across the organization. All of the above

2) A criticism of the DPMO metric is: a) It does not apply to service organization b) Defects are not as important as profits. c) It can be artificially decreased by increasing the number of defect opportunities. d) All of the above. 3) If you estimate your cost of quality as 7% of sales and your overall DPMO is about 20000, then: a) Your sigma level is about 3.5. b) You are probably underreporting the cost of quality. c) You should look for evidence of a Hidden factory. d) All of the above. 4) The Control stage of DMAIC: a) Is only used when you need to define control chart parameters. b) Allows the improvement to be maintained and institutionalized. c) Is only needed if you have ISO 9000 certification. d) None of the above. 5) A top-down deployment of six sigma projects: a) Is discouraged because projects get delayed by other management commitments. b) Undermines the project sponsors. c) Emphasizes projects that line workers feel are important. d) Ensures that projects are aligned with top-level business strategy. 6) As a company moves from three sigma level of quality to four and five sigma levels of quality, it tends to : a) Spend more money on prevention costs.

b) Spend less money on appraisal costs. c) Improve customer satisfaction, which can lead to increased sales. d) All of the above. 7) If a rolled throughput yield for a four-step process is 95%, then a good target throughput yield for each step of the process is: a) 95% b) 99% c) 97% d) 81% 8) After constructing a cause and effect diagram, the team should: a) Develop techniques for preventing each of the causes. b) Determine which of the causes are most prevalent. c) Excludes causes where cost to prevent exceeds their benefit. d) Choices A and B.