1. Health Care Business Processes (16 Questions) 1. Types of Health Care Providers 2. Medical Practice Staff 3.

Patient Visit Process 4. Leadership 5. Management 6. Effective Communication 7. Efficiencies 2. Health Care Reform (5 Questions) 1. American Recovery and Reinvestment Act 2. Provision of Health Care Reform 3. HITECH Act 4. Accountable Care Organizations 3. Compliance (25 Questions) 1. Fraud and Abuse 2. Federal False Claims Act 3. Corporate Integrity Agreements 4. Compliance Plans 5. Malpractice 6. Stark Law 7. Anti-kickback 8. CLIA 9. EMTALA 10. OSHA 11. Risk Management 4. Quality in Health Care (5 Questions) 1. Quality Improvement 2. Benchmarking 3. Physician Quality Reporting System 4. Plan, Do, Check, Act 5. Medical Office Accounting (25 Questions) 1. Analysis of Financial Reports Accounting Methods 2. Budgeting 3. Purchasing 4. Chart of Accounts 5. Accounts Payable 6. Physician Reimbursement (20 Questions) 1. General Principles of E/M Coding and Documentation (Will not be required to code on the exam)

2. General Principles of Billing 3. Types of Reimbursement 4. Payment Polices 5. Denials 6. Code set principals 7. Health Care Revenue Cycle Management (25 Questions) 1. Revenue Cycle Management 2. Analysis of Revenue Cycle Management Reports 3. Accounts Receivable 4. Collections 5. Denials Management 6. Bad Debt Management 8. Human Resources (15 Questions) 1. Hiring and Termination Process 2. Compensation and Benefits 3. Labor Laws 4. Employee Performance Evaluation 5. Provider Credentialing 9. Marketing and Business Relationships (10 Questions) 1. Strengths, Weaknesses, Opportunities and Threats (SWOT) Analysis 2. Brand Development 3. Patient Surveys 4. Marketing Materials 5. Relationships with Hospitals 6. Purchasing and Negotiation Skills 10. Space Planning and Operational Flows (10 Questions) 1. Workflow 2. Scheduling 3. Office triage 4. Medical office design 11. HIPAA (15 Questions) 1. Covered Entities 2. HIPAA Privacy 3. Business Associates 12. Electronic Medical Record (10 Questions) 1. EMR Selection 2. EMR Implementation 3. Meaningful Use 4. HITECH Act 13. Health Information Exchange (3 Questions)

1. Electronic Data Interoperability 2. Health Information Organization 14. Modern Health IT (8 Questions) 1. E-Prescribing 2. Telemedicine 3. Patient Monitoring Devices 4. Clinical Decision Support 15. Disaster Planning (8 Questions) 1. Disaster Recovery Planning 2. Precautionary Measures 3. Policy and Procedures for Disaster Recovery