QUESTIONNAIRE CONSUMER SURVEY TO IDENTIFY SCOPE OF HONDA MOTORCYCLE

Dear Customer, As the Project Trainee of HONDA, We want your opinion regarding our product to serve you better. Please dont be biased in answering the following questions. Name: ________________________ Age: (1) Below 25 Gender: Male________ Income: (1) below 10,000 (3) 20,000 30,000 Occupation: ________________ (2)25-35 (3)35-45 (4) More than 45

Female_________ (2)10,000 20,000 (4) More than 30,000

1. Which factor influenced you to buy HONDA bikes? (1) Performance (2) Quality (3) Price (4) After Sales

2. How do you rate the quality of HONDA bikes? (1)Excellent (2) Good (3) Fair (4) Poor

3. Which companys bikes customer would like to purchase? (1) HONDA (2) Yamaha (3) Hero (4) TVS (5) Bajaj

4. How did you come to know about J.S.P HONDA? (1) You see ads in TV Magazine (4) Others (2) You hear lot about it (3) You see it newspaper/

5. Why did you purchase a bike? (1)Brand value (2) Design (3) Publicity (4) Scheme (5) Gift

6. Before buying this bike, did you make comparison with any other bike? (1)No (2) Yes. Please mention the bike ________________

7. Are you sharing this bike with anyone in the family? (1)Yes (2) No

8. Where do customers want the servicing of his motor bike to be done? (1) HONDA Authorized Dealer (2) Road Mechanics

9. Do customer get full value of money for the bike they purchase? (1) Yes (2) No

10. Which type of brakes is mostly preferred by the customer? (1)Disk brake (2) Drum brake

11. How do you rate our service? (1) Excellent (2) Good (3) bad

12. How do you rate the warranty policy of HONDA bikes? (1) Excellent (2) Good (3) bad

13. Are you satisfied with the performance of their HONDA bike? (1) Yes (2) No

14. How sure are you to recommend HONDA bikes to your friend? (1) Extremely sure (2) Very sure (3) Some What (4) Not at all

15. Are you satisfied with the dealer services of their bikes? (1)Yes (2) No

16. Do you have any points of dissatisfaction with the 2wheeler you are using presently? (1)No (2) Yes. If yes please mention _____________

17. Do you have any suggestion for improvement our service! Pls Specify