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  • Define Phase

    Загружено:

    Ankit Chaturvedi
    51 просмотров3 страницы
    During the define phase, the project team is formed, the process is identified, and a charter is created. The charter defines objectives, goals, scope, schedule, and areas of focus. It is important to understand the voice of the customer by finding what adds value and is important to them, known as critical to quality factors. Both external and internal projects can be identified by understanding customer expectations and gaps in current performance. The typical improvement cycle involves defining customers and expectations, identifying performance gaps, prioritizing projects, executing them with assigned belts, and evaluating results and benefits.

    Исходное описание:

    DMAIC Define phase of Six Sgima

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    During the define phase, the project team is formed, the process is identified, and a charter is created. The charter defines objectives, goals, scope, schedule, and areas of focus. It is important to understand the voice of the customer by finding what adds value and is important to them, known as critical to quality factors. Both external and internal projects can be identified by understanding customer expectations and gaps in current performance. The typical improvement cycle involves defining customers and expectations, identifying performance gaps, prioritizing projects, executing them with assigned belts, and evaluating results and benefits.

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    51 просмотров3 страницы

    Define Phase

    Загружено:

    Ankit Chaturvedi
    During the define phase, the project team is formed, the process is identified, and a charter is created. The charter defines objectives, goals, scope, schedule, and areas of focus. It is important to understand the voice of the customer by finding what adds value and is important to them, known as critical to quality factors. Both external and internal projects can be identified by understanding customer expectations and gaps in current performance. The typical improvement cycle involves defining customers and expectations, identifying performance gaps, prioritizing projects, executing them with assigned belts, and evaluating results and benefits.

    Авторское право:

    Attribution Non-Commercial (BY-NC)
    Скачайте в формате PPTX, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    из 3

    DEFINE PHASE

    During the define phase, the case for the project is prepared, the team is formed and the process is identified. STEPS: Brainstorm or Brain Write Classify the ideas and prioritize Identify sponsor and appropriate belt for the project Create a charter - document which defines objectives and goals - areas where participant will focus - lays down process measures, financials and - defines the scope , i.e., the start and end points of the project, and the schedule.

    THE VOICE OF THE CUSTOMER


    Business exists because of its customers Customer willing to pay if find value in it To implement Six Sigma, find what is important to customer and what adds value? They are considered as critical to quality (CTQ) CTQ can be identified by walking in the customers shoes and using a tool such as Quality Function Deployment (QFD) External Projects Internal Projects

    IDENTIFYING OPPORTUNITIES AND SELECTING PROJECTS Projects must be strongly linked to strategic goals of company A typical improvement cycle:

    Define Customers and their expectations

    Identify gaps between expectations and performance

    Formulate and prioritize projects

    Assign belts and execute projects

    Evaluate results and benefits

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