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FranklinCovey

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notes

1
, .

2
Conference Board - ,
, . . ,
. Across the Board . 1916 . . -.

3
.

4
Covey Stephen M. R. The Speed of Trust: The One Thing That Changes Everything, Free Press, 2006, pp. 17, 19. . .
: , . . 2010.

5
Integrity Bank of Atlanta .

6
INSEAD European Institute of Business Administration (
-, ; 1957 .).

1
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, , . , , . , ,
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, .

2
Succeeding in the New Economic Environment, Re port of the IBM Institute for Business Value, Mar. 2009, p. 12.

3
IBM Institute Report, p. 4.

4
Riding in Fast Company: Lance Armstrong and Team USPS, Fast Company, Feb. 8, 2008.

5
CEO Challenge 2008: To p 1 Challenges, Report of the Conference Board, Nov. 2008.

6
FranklinCovey xQ Database Averages, Dec. 31, 2008; The Execution Quotient, FranklinCovey white paper, Mar. 3, 2004.
xQ, FranklinCovey, 150 000 .

7
Herb E., et al., Teamwork at the Top, McKinsey Quarterly, Aug. 2002.

8
IBM Institute Report, p. 12.

9
Kaplan R. S. and Norton D. P., Strategy Execution Needs a System, HarvardBusiness.org Voices, Apr. 20, 2009.

10
The Crash of Eastern Airlines 401, eastern401.googlepages.com/home.

11
Orit Gadiesh and Hugh MacArthur, Lessons from Private Equity Any Company Can Use. Harvard Business Press, 2008, p. 16.

12
Miller J. W., Maersk: Container Ship Cuts Costs to Stay Afloat, The Wall Street Journal, Apr. 8, 2009.

13
A. P. Moller-Maersk A/S, Annual Report 2008.

14
FranklinCovey xQ Database Averages.

15
Maersk Container Industry Case Study, FranklinCovey Center for Advanced Research, franklincoveyre-search.org/documents/textsearch?
criteria=maersk.

16
Nassim Nicholas Taleb, The Black Swan: The Impact of the Highly Improbable, New York: Random House, 2007, p. 204.

17
Gadiesh and MacArthur, p. 19.

18
Everest: Taking the Team to the Summit, FranklinCovey InSights video.

19
Gadiesh and MacArthur, p. 24.

20
Brion O'Connor, American Flyers, ESPN, sports.espn.go.com/espnmag/story?section=magazine&id=3742027.

21
Driving Business Results Through Continuous Engagement, 2008/2009 Work USA Survey Report, Watson Wyatt Worldwide, 2009, p. 1.

22
The Economic Impact of the Achievement Gap in Americas Schools: Summary of Findings, McKinsey Quarterly, April 2009.

23
Thomas Friedman, Swimming Without a Suit, The New York Times, Apr. 21, 2009.

24
Bill Amelio, Navigating the Downturn, INSEAD Know ledge, April 2009.

25
David L. Cooperrider and Diana Whitney, Appreciative Inquiry: A Positive Revolution in Change, Berrett-Koehler, 2005.

26
Stephen R. Covey, 8th Habit Leadership: Unleashing Potential, Chief Learning Officer Oct. 2005.

27
Gautam Naik, Hospital Races to Learn Lessons of Fer rari Pit Stop, The Wall Street Journal, Nov. 14, 2006.

28
Speed Up Your Team: Continuously Improving Team Processes, FranklinCovey InSights video.

29
Trust in Governments, Corporations, and Global Institutions Continues to Decline, Global Survey of the World Economic Forum, Dec. 15,
2005. Conference Board Re port, p. 5.

30
Stephen M. R. Covey, The Speed of Trust: The One Thing That Changes Everything, Free Press, 2006, pp. 17, 19.

31
IBM Institute Report, p. 3.

32
Michael Schumacher The Best Driver in the Car Racing Sport, a Legend in His Own Lifetime, German Culture Magazine,
http://www.germanculture.com.ua/library/weekly/michael-schumacher.htm.

33
David Tremayne, Flawed Genius Schumacher Calls Time on Brilliant Career, The Independent, Sep. 11, 2006.

34
Stephen M. R. Covey, Daring to Trust Again, , Newton Holt, Associations Now, Jul. 2007.

35
Terry Macalister, Full of Beans: Howard Schultz, Chair man of Starbucks, The Guardian, Oct. 16, 2004.

36
Stephen M. R. Covey, Daring.

37
Stephen M. R. Covey, Daring.

38
Betsy Morris, The Accidental CEO, Fortune, Jun. 9, 2003, p. 45.

39

2008
Chief
Executive
of
the
Year,
ChiefExecutive.net. http://www.chiefexecutive.net/ME2/dirmod.asp?
sid=&nm=&type=Publishing&mod=Publications%3A%3AArticle&mid=8F3A7027421841978F18BE895F87F791&tier=4&id=01425EF8AE72494B9D15BDDCEC6C5733.

40
Don Tennant, Anne Mulcahy on Getting the Color Back into Xerox, CIO, Jun. 17, 2008.

41
Stephen M. R. Covey, The Speed of Trust Tour, , - Francis Drake Hotel, April 30, 2009.

42
Wall Street's Latest Crisis of Leadership, BusinessWeek, Oct. 3, 2008.

43
Alpharetta-based Integrity Bank Fails, The Atlanta Journal-Constitution, Aug. 29, 2008.

44
Quy Huy, Leadership in Crisis, INSEAD Knowledge, http://knowledge.insead.edu/LeadershipinCrisis081216.cfm?vid=156.

45
Patricia Aburdene, Megatrends 2010: The Rise of Conscious Capitalism, Hampton Roads, 2007, p. 27.

46
Rosabeth Moss Kanter, The Value of Role Models in the Downturn, HarvardBusiness.org Voices, Mar. 2, 2009.

47
FranklinCovey-HarrisInteractive Trust Quotient Survey Results of 12,000 American Workers, available from Franklinovey.

48
Erik Weihenmayer, Touch the Top, podcast April 13, 2009. http://www.touchthetop.com/press/press.htm#04-13-09-2.

49
Anne M. Mulcahy, From the Podium, MIT Leader ship Center, http://sloanleadership.mit.edu/r-mulcahy.php.

50
Crisis Helped to Reshape Xerox in Positive Ways, Knowledge@Wharton, Nov. 16, 2005.

51
Gianna Englert, Anne Mulcahy, http://www.capitalistchicks.com/?q=node/237. Accessed Apr 29, 2009.

52
Crisis, Knowledge@Wharton.

53
Rita McGrath, A Better Way to Cut Costs, Harvard-Business.org Voices, Mar. 9, 2009.

54
IBM Institute Report, pp. 67.

55
James Allen, Frederick Reichheld, and Barney Hamil ton, The Three 'Ds' of Customer Experience, Harvard Management Update, Nov. 7,
2005.

56
Rosabeth Moss Kanter, Simplicity: The Next Big Thing, HarvardBusiness.org Voices, Feb. 12, 2009.

57
C. Crum, et al., Demand Management Best Practices,]. Ross Publishing, 2003.

58
Top
10
Medical
Breakthroughs
of
2008,
Time
http://www.time.com/time/specials/2008/toplO/article/0,30583,1855948_1863993_1864002,00.html.

Ma

ga

zine,

59
Pete
Cashmore, Recession Is
the
Mother of Tech Invention, Maskable:
http://mashable.com/2008/10/12/recession-is-the-mother-of-tech-inven-tion. Acces sed April 20, 2009.

The

Social

Media

Guide.

60
Watson Wyatt Worldwide Report, p. 19.

61
FranklinCovey xQ Database Averages.

62
Watson Wyatt Worldwide Report, p. 23.

63
Malcolm Gladwell, Outliers: The Story of Success, Little, Brown, 2008, p. 183

64
Crisis, Knowledge@Wharton.

65
Chuck Salter, Solving the Real Productivity Crisis, Fast Company, Dec. 19, 2007.

66
From the Podium, MIT Center.

67
The Execution Quotient: The Measure of What Matters. A FranklinCovey White Paper. FranklinCovey Center for Advanced Research.

68
Weihenmayer, Touch the Top.

69
Maggie Jackson, May We Have Your Attention, Please? BusinessWeek, Jun. 12, 2008.

70
Olivier Blanchard, Nearly Nothing to Fear but Fear Itself, The Economist, Jan. 29, 2009.

71
Jennifer Robison, What if the Recession Endures? Gallup Management Journal, April 2, 2009.

72
Olivier Blanchard, The Economist.

73
Gary Hershorn, Survival Lessons from a Sinking Plane, Reuters News Service, Jan. 16, 2009.

74
Robison, Gallup Management Journal.

75
Economic Anxiety Poll Results, Elliott Masie's Learning Trends, Oct. 1, 2008.

76
John Baldoni, How to Talk to Your Employees About the Recession, HarvardBusiness.org Voices, Apr. 29, 2009.

77
Ram Charan, Leadership in the Era of Economic Uncertainty, McGraw-Hill, 2008.

78
FranklinCovey xQ Database Averages.

79
Quy Huy, Leadership in Crisis, INSEAD Knowledge Base.

80
James Mclntosh, Nonsense at Work, Fast Company, Feb. 16, 2009.

81
Martin Seligman, Helplessness: On Depression, Development, and Death, San Francisco: W. H. Free man, 1975.

82
Abstract of Judith M. Bardwick, One Foot Out the Door, AMACOM, 2007.

83
Stephen R. Covey, The 7 Habits of Highly Effective People, Simon & Schuster, 1989, p. 82.

84
Covey, 7 Habits, p. 88

85
Dennis Cauchon, The Little Company That Could, USA Today, Oct. 9, 2005.

86
Covey, 7 Habits, p. 178.

87
Abraham H. Maslow, A Theory of Human Motivation, Psychological Review, v. 50, pp. 370396.

88
FranklinCovey Presents Leadership Greatness Award to Mississippi Power,
http://southerncompany.mediaroom.com/index.php?s=43&item=173. Accessed April 30, 2009.

SouthernCompany

Media

Room,

89
S. M. Chung, Polaroid Goes Bankrupt, Plans to Sell Existing Assets, The Tech Online Edition, Oct. 23, 2001.

90
Canon Most Trusted Brand, ePhotozine, Mar. 6, 2009; Canon USA Honored with #1 Ranking in Brandweek's Customer Loyalty Survey,
Business Wire, un. 13, 2006 and Feb. 26, 2009.

91
Michael K. Ozanian, Out of Focus, Forbes, Jan. 22, 2001.

92
Graham Hill, Harness Your Best Customers to Drive Successful Innovation, mycustomer.com. Accessed May 11, 2009.

93
Canon Camera Story, http://www.canon.com/camera-museum/history/canon_story/1937_1945/1937_1945.html. Acces sed May 28, 2009.