Presented By:

Sneha Bhongade

MIMR
Neha Patil

Jaya Pandey
Priya Singh

Priyanka Jayanth

STRUCTURED WARM UP ACTIVITY

AGENDA
OBSERVATION SKILLS

OBSERVATION OF ELECTRONIC RETAIL SECTOR

LISTENING SKILLS

EXPECTATION MAPPING

NORMS SETTING

What does observation means?

Activity - 1

An inference or a judgment that is acquired from or based on observing.

An expression of an opinion or judgment upon what one has observed; a remark.

Activity - 2

Spot the difference..

The process of watching someone or something carefully inorder to find out something out.

A statement of what will happen in future.

Ways to improve your observations skills

By observing and learning.
What you see is not always what you get. Dont go for the obvious. Ask questions and challenge. Be aware of everything that is around you. Be Focused! Dont get faked out of the game!

Retail Sector
Selling of Goods & services from the Individual trader or by a business unit to the end-user or customer is called as retail. Supply - Chain System Purchases: Manufactures or Wholesaler

Sale: Small Units & Small Quantity

Nominal Profit

Electronic Retail Stores

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Introduction
Almost 45% of time we spend in listening. An essential management and leadership skill. A process of receiving, interpreting and reacting to a message. Difference between listening & hearing

Stages of the Listening Process

Hearing Focusing on the message Comprehending and interpreting Analyzing and Evaluating Responding Remembering

Barriers to Active Listening

Environmental barriers Physiological barriers Psychological barriers Selective Listening Negative Listening Attitudes Personal Reactions Poor Motivation

Traits of a Good Listener

Face the speaker Maintain eye contact Minimize external distractions Respond appropriately Focus solely on what the speaker is saying Minimize internal distractions Keep an open mind If the speaker is launching a complaint against you, wait until they finish Engage yourself