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ITIL SERVICE LIFE CYCLE

Understanding ITIL and Service Management 1. ITIL Overview 2. Basics of Service and Service Management 3. Providing Service to Customers Introducing Service Lifecycle 1. 2. 3. 4. The ITIL Service Lifecycle Scope and Value of Lifecycle Stages Lifecycle Functions and Processes Recognizing Service Lifecycle Stages

Understanding ITIL and Service Management

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