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  • QM

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    ਪ੍ਰੀਤ ਨਿਮਾਣਾ
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    Q-1 What is quality? b) Benchmarking. C) Focus group. D) ISO 9000. E) Customer care f) Brainstonning. G) RelationshipMarketing h) tools of quality management. (10 2=20) Section B (Attempt any four Questions) Q-2 How is quality a means to success in a competitive and global environment?

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    Q-1 What is quality? b) Benchmarking. C) Focus group. D) ISO 9000. E) Customer care f) Brainstonning. G) RelationshipMarketing h) tools of quality management. (10 2=20) Section B (Attempt any four Questions) Q-2 How is quality a means to success in a competitive and global environment?

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    9 просмотров1 страница

    QM

    Загружено:

    ਪ੍ਰੀਤ ਨਿਮਾਣਾ
    Q-1 What is quality? b) Benchmarking. C) Focus group. D) ISO 9000. E) Customer care f) Brainstonning. G) RelationshipMarketing h) tools of quality management. (10 2=20) Section B (Attempt any four Questions) Q-2 How is quality a means to success in a competitive and global environment?

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    Скачайте в формате DOCX, PDF, TXT или читайте онлайн в Scribd
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    из 1

    Chanakya Institute of Management Class BBA 4th Sem.

    Time: 2hrs Paper- Quality Management MM:-60 Section A Q- 1 Write short note on following questions a) What is quality? b) Benchmarking. c) Focus group. d) ISO 9000. e) Customer care f) Brainstonning. g) RelationshipMarketing h) Tools of quality management. i) Inspection j) Juran's Quality Trilogy. (10*2=20) Section B (Attempt any four Questions) Q-2 How is quality a means to success in a competitive and global environment?Discuss Q-3 Explain the concept of Kaizen regarding quality Q-4 Discuss Juran's contribution for improvement of quality productivity and competitive positions Q-5 Explain various tools of quality management. Q-6 Discuss the contribution of Japan in the development of quality concept Q-7 Discuss the role of consultant in developing and implementing ISO 9000 quality standards. (4*10=40)

    Chanakya Institute of Management Class BBA 4th Sem. Time: 2hrs Paper- Quality Management MM:-60 Section A Q- 1 Write short note on following questions a) What is quality? b) Benchmarking. c) Focus group. d) ISO 9000. e) Customer care f) Brainstonning. g) RelationshipMarketing h) Tools of quality management. i) Inspection j) Juran's Quality Trilogy. (10*2=20) Section B (Attempt any four Questions) Q-2 How is quality a means to success in a competitive and global environment?Discuss Q-3 Explain the concept of Kaizen regarding quality Q-4 Discuss Juran's contribution for improvement of quality productivity and competitive positions Q-5 Explain various tools of quality management. Q-6 Discuss the contribution of Japan in the development of quality concept Q-7 Discuss the role of consultant in developing and implementing ISO 9000 quality standards. (4*10=40)

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