Your Name Your Address Your city, State ZIP November 11, 2004 Customer Services Manager XYZ

Corporation Anywhere, NY 10101 Dear Customer Services Manager: On October 1, 2004 I purchased a computer printer, model A17 from Big Name Stores, in the amount of $250 to be charged to my VISA card. I have enclosed copies of my receipt and credit statements. Upon receiving my statement I see that this charge was entered into my account twice. I have highlighted both charges on the statement copy. I would like for this duplicate charge to be immediately removed from my account. Also I need for any interest that was accrued to my account as a result of this error to be corrected as well. If you require any additional information please contact me at (222) 222-1111. Thank you for your prompt assistance with this matter. Sincerely,

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