1) A set of three or more companies directly linked by one or more of the upstream and downstream flows of products, services,

finances, and information from a source to a customer. Supply Chain 2) Upstream Supply 3) Downstream Distribution 4) Why is supply chain important? SCM helps companies move materials, products, and info better, faster, and cheaper. . 5) Includes suppliers of the immediate supplier and customers of the immediate customer, all linked by one or more of the upstream and downstream flows of products, services, and information. Extended Supply Chain

6) Consists of a company, an immediate supplier, and an immediate customers directly linked by one or more of the upstream and downstream flows of products, services, finance, and information. Basic Supply Chain 7) Includes all the companies involved in all the upstream and downstream flows of products, services, finance, and information from the initial supplier to the ultimate customer. Ultimate Supply Chain 8) Cooperative relationships between two companies that do not involve any one company in simultaneous upstream and downstream relationships. Partnerships or Alliances 9) viewing the channel as a whole, and to managing the total flow of goods inventory from the supplier to the ultimate customer Systems Approach 10) Cooperative effortsw to synchronize and converge intra- firm and inter- firm operational and strategic capabilities into a unified whole Strategic orientation 11) Create unique and individualized sources of customer value, leading to customer satisfaction Customer focus 12) The recognition by a company of the systemic, strategic implications of the activities and processes involved in managing the various flows in a supply chain. Supply chain orientation 13) The implementation of a supply chain orientation across suppliers and customers. Supply Chain Management. 14) Development, scheduling, and coordi9nation of supply chain processes Supply chain planning

15) The ability to deliver in a defined time Capacity 16) Design Capacity Maxium output rate or service capacity an operation, process, or facility is designed for 17) Reasonable expectation of capacity Effective capacity