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HOUSEKEEPING TRAINING

BASIC STANDARD
Conducted by:
Drs. Agustinus Agus Purwanto, MM

Jl Tukad Batanghari VIII/7A


Panjer – Denpasar 80225
Denpasar – Bali
Indonesia
1. Entrance Doors

 Checked mechanical key, primary locking device or


 Secondary locking device – door guard
 Do not disturb sign
 Legal notice (per state and local government law) to
include departure time
 Safety and security instructions / and evacuation
map
 Notice advising guest to double lock door when not
in use
2. DRESSING DESK TOP
 Guest folder (compendium) – hotel quality: to
include the followings:
2. Stationary sheets
3. Envelopes
4. Airmail envelopes
5. Airmail envelopes (VIP)
6. Notepads (luxury rooms / suites only)
7. Note cards envelopes (luxury rooms / suites only)
8. Pen – hotel quality
9. Note pad with hotel phone number
2. DRESSING DESK TOP (continue)

1. Telex message forms (if the hotel has a telex machine)


2. Paging forms (where guests can be located: luxury rooms
and suites only)
3. Luggage stickers (optional)
4. Directory of guest service (in booklet, and placed separately
on the desk)
5. Post card (optional)
6. Room service menu
7. Door knob breakfast menu (at all times)
8. Guest service questionnaire (1 per page)
9. Live plant or fresh cut flower (s) in vase (luxury rooms / suites
only)
3. DRAWERS:

1. Religious books (Islamic & Christianity)


2. Swim suit bag (optional) – luxury rooms and
suits only
4. CLOTHES CLOSET

 Coat hangers with paint bar


 Coat hangers with skirt clip
 Coat hangers padded (luxury rooms and suites only)
 Clothes hooks
 Tie rack (optional)
 Plastic laundry bags with laundry and dry cleaning
slips / sheets
 Extra pillow – different fro kind on bed, in a large
plastic
 Bathrobes – (suites, executives and luxury rooms
only)
5. BEDDING AND LINEN

 Mattress and box springs with safety


specifications
Bed – with minimum finishes sizes:
3. King size – 76 x 79 ins (193 x 200cm)
4. Queen size – 60 x 79 ins (152 x 200cm)
5. Double size – 53 x 79 ins (135 x 200cm)
6. Twin size – 36 x 79 ins (197 x 200cm)
6. COORDINATED LINEN
 White or beige color
 Designer style (especially in luxury rooms and suites)
 Minimum sheet length – 115 inches (292cm)Sheets per bed
 Sheets per bed (suites, executive and luxury rooms only)
 Coordinated bed spread per bed
 Blanket per bed – flame resistance Mattress per bed
 Pillows for double beds: minimum – 20×26ins (50.8×76.2cm)
 Pillows for twin beds: minimum – 20×26ins (50.8×76.2cm)
 Pillows for king bed: minimum – 20×26ins (50.8×76.2cm) or
 King pillows (optional) – 20.36ins (150.8×91.4cm)
7. FURNITURE
 Chairs or chaise lounges, comfortable and corrosion
resistant
 Table, corrosion resistant. (these are for balcony
furniture, space permits)
 Chairs, upholstered with arms or comfortable for
dinning or working.
 Couch seat plus desk chair maybe substituted for 2
arm chairs
 Floor lamp (this eliminate sway lamps)
 Table – minimum table top surface 101889 inches
(6,568 sq.cm); - 1,344 sq. inches (8.671sq.cm).
 Rectangular shape recommended
8. BATH ROOM: (USE “HOTEL
QUALITY” CRESTED BATH LINEN)

 Bath mat – minimum of 20×34ins (50.8×36cm), 9.91bs


(4.49kg) per dozen
 Bath sheets – minimum of 30×60ins (76.20×150.40cm),
18.01bs (8.16kg) per dozen. (suites, executives and luxury
rooms only).
 Bath towel requirement may be reduced to two in these
rooms
 Bath towels – minimum of 27×50ins (68.58×127cm);
13.51lbs (6.12kg) per dozen
 Face towels – minimum of 13×13ins (33.02×33.02cm);
1.316 (.59kg) per dozen
 Bath rug – non slip
 Hand towels – minimum of 18×30ins (45.72×76.20cm)
9 PERSONAL AMENITY RECOGNIZED
WITH BRAND NAME

 Shampoo – 102 (29.3ml) bottled


 Conditioner – 102 (29.3ml) bottled
 Body lotion – 102 (29.3ml) bottled
 Bath gel – 102 (29.3ml) bottled
 Suntan lotion – 102 (29.3ml)
 Mouth wash – name brand: suites,
executives and luxury rooms only
9 PERSONAL AMENITY RECOGNIZED
WITH BRAND NAME (continue..)

 Soap facial – 1.25oc (35g) minimum boxed or plastic


case
 Soap deodorant – 2.25oc (64g) – boxed or plastic
case – suites, executive and luxury rooms only.
Replaces deodorant soap bar, need not to be
deodorant type soap
 Shower cap – boxed, pillow pack or tube
 Shoe shine mitt (cloth only) or sponge, boxed or
plastic case
9 PERSONAL AMENITY RECOGNIZED
WITH BRAND NAME (continue..)

 Amenity try or basket


 Shoe horn – suites, executive and luxury
rooms only
 Soap dish – “hotel quality”: applicable in
hotels that do not have a built in soap dish in
counter
 Toilet paper roll – recognized brand name
one in holder, one in spare in bath (in holder,
or in decorative wrap or covered)
9 PERSONAL AMENITY RECOGNIZED
WITH BRAND NAME (continue..)

 Facial tissue – recognized brand name


(optional)
 Glasses – water – “hotel quality” – glass, 802
(227.3ml) minimum size. However, good
quality plastic glasses could be used for
ground floor rooms or less expensive rooms
 Bottle opener – fixed
 Grab bar – on the wall above tub, minimum
300lb pull
9 PERSONAL AMENITY RECOGNIZED
WITH BRAND NAME (continue..)

 Ashtray – “hotel quality”, safety type 5ins


(12.7cm) minimum diameter
 Matches – standard fold type ox boxed
 Waste basket – ignition resistant (plastic)
 Hair dryer – suites, executive and luxury
rooms only
 Magnifying mirror with light
9 PERSONAL AMENITY RECOGNIZED
WITH BRAND NAME (continue..)

 Shower head – pulsating


 Clothes line – retractable
 Shower curtain – fabric with separate liner
 Clothes hook(s) on back of bathroom door,
two hooks required but be one fixed
 Whirlpool bath tub-in master bedroom suites
only
 Telephone – suites and executives only
10 Amenities to be provided ‘on call’

 This list is a minimum standard required:


housekeeping service, iron, iron board, and
hair dryer. Sewing kit, toothbrush, tooth
paste, mouth wash, and an optional
statement that towels are available at pool on
request. However this notice is not required
in suites, executive and luxury rooms.
11 GENERAL
 19ins remote controlled colour TV – one per
bedroom
 24ins remote controlled colour TV – in console in
executive or luxury rooms
 In suites, second TV must be remote control
 TV channel indicator plate on 19ins
 TV, plastic, metal or foil – indicates national network
stations, major cable stations, sports, news, and
movie channel (s)
 NB: Controls for lights, TV, radio, etc may be built
into bedside nightstand. Cable TV or satellite
reception is required
11 GENERAL (continue...)

 TV programme directory
 Magazines – for major national, international
or leisure publication depending upon market
 Telephone by bedside, with modern features,
push button, long cord to reach table / desk.
Phone must have room number and hotel
phone number on it
11 GENERAL (continue...)

 Telephone in suites and executive rooms


 Telephone book with cover located near
phone
 Note pad with ‘hotel quality’ pen – next to
phone
 Note pad holder – executive / luxury rooms
only
11 GENERAL (continue...)

 Ashtrays – ‘hotel quality’ – 5ins. (12.7cm)


minimum diameter
 Matches – standard fold type or boxed
 Newspaper (National) delivered to room
(under door if possible on weekends) offered
at front desk and restaurants on weekends,
complimentary. Strongly recommend having
selections at the restaurant.
11 GENERAL (continue...)

 Clock radio – by bed, ‘hotel quality’ with


alarm dimmer on read out recommended
with instructions and stations
 Full length mirror with polished edge or frame
where not built-in. Drape – 100% black out
and sheer curtains should extend all the way
to floor if structure of room allows
11 GENERAL (continue...)

 Waste basket by desk; metal or vinge


wrapped with metal liner
 Purified drinking water – bottle or flask
minimum 24oc (710ml) required in the
refrigerator
 Safe: pay per use – in suites and executive
rooms. However, it can be offered as
complimentary in the hotel
 Mini bar – in all rooms
12 LIGHTING BEDSIDE

All lamp on /off switches should be visible to


the guest, convenient, and easy to operate.
Closet – light fixture need not to be in closet
as long as a minimum lighting level of 10 ft
candles is achieved
 Bedside lamp. One 100watt bulb, or two 60
watt bulbs must provide a minimum of 30
foot candles at reading level while seated in
bed
13 LIGHTING BATHROOM

Bathroom over sink – two 40 watt fluorescent bulbs


minimum, must provide minimum of 30 foot candles
at height of 5ft (1.52m) above floor
 Incandescent in bathroom – executive and luxury
rooms only
 Floor lamps 100-watt bulbs must provide 30-foot
candles at seating reading level. Three-way fixture
(50/100/150 watt bulbs) required for executive and
luxury rooms
13 LIGHTING BATHROOM (continue)

 Entry way 60 watt bulb minimum, must


provide 20 foot candles of light on back of
entrance door
14 STANDARD CLEANLINESS

 All guest rooms and suites will be cleaned to


standard prior to being occupied by the guest
 All occupied guest rooms and suites will be
cleaned to standard daily
 Daily guest room cleaning must begin not
earlier than 8.00am. it is management’s
responsibility to use its discretion to minimize
early noise.
1 STANDARD CLEANLINESS
(continue)

 All occupied guest rooms must receive initial


cleaning by 4.00pm daily
 The hotel must provide complete room
attendant cleaning services on an “on call”
basis up to a minimum of 7.00pm daily.
Partial housekeeping services such as towel
replacement, bathroom amenity
replacement, etc, should be provided upon
request on a daily basis.
14 STANDARD CLEANLINESS
(continue)

A room unoccupied for two or more days


must be dusted and checked to be sure it is
cleaned to standard prior to the room being
occupied.
15. LIST OF TASK HOUSEKEEPING
STAFF

1. H/01- Cleaning procedures


2. H/02 – Polishing
3. H/03 - Preparing guest room
4. H/04 - Dealing with guest laundry
5. H/05 - Dealing with lost and found property
6. H/06 - Dealing with guests special requests
7. H/07 - Employing personal grooming and
hygiene techniques
15. LIST OF TASK HOUSEKEEPING
STAFF (continue..)

1. H/08 - Using the telephone


2. H/09 - Preparing public / function rooms
3. H/10 - Dealing with pests
4. H/11- Receiving and issuing linen
5. H/12 - Dealing with complaints
6. H/13 - Transferring guests
7. H/14 - Taking fire prevention and safety
action
15. LIST OF TASK HOUSEKEEPING
STAFF (continue..)

1. H/15 - Dealing with repairs and


maintenance
3. H/16 - Creating floral and decorative
arrangement
5. H/17 - Repairing fabrics
6. H/18 - Removing stains
7. H/19 - Marking fabrics
15. LIST OF TASK HOUSEKEEPING
STAFF (continue..)

1. H/20 - Taking action in emergencies


2. H/21 - Coordinating work with front office
3. H/22 - Seasonal closing down
4. H/23 - Planning and controlling work at the
department
6. H/24 - Inspecting the guest rooms
7. H/25 - Record keeping
15. LIST OF TASK HOUSEKEEPING
STAFF (continue..)

1. H/26 - Giving on-the-job training


2. H/27 - Taking inventory
3. H/28 - Drawing up duty rosters
4. H/29 - Supervising work in the department
5. H/30 - Advising management
HAVEN NICE DUTIES

I always serve without “GRUMBLING”