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  • Fehr, R - Stanford Compassion Talk V2

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    CCARE2013
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    This document discusses building a forgiving organization in the workplace. It argues that forgiveness has benefits for victims such as less stress and better health, benefits relationships through more prosocial behavior, and benefits organizations. While some executives view forgiveness as inappropriate for work, research shows that seeking revenge often makes people feel worse rather than better. The document provides solutions for building a culture of forgiveness in organizations, such as practicing compassion to avoid seeming weak, and practicing restorative justice so forgiveness does not let people off the hook. It provides an example of a healthcare system that cut costs and claims by implementing an apology and forgiveness program.

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    This document discusses building a forgiving organization in the workplace. It argues that forgiveness has benefits for victims such as less stress and better health, benefits relationships through more prosocial behavior, and benefits organizations. While some executives view forgiveness as inappropriate for work, research shows that seeking revenge often makes people feel worse rather than better. The document provides solutions for building a culture of forgiveness in organizations, such as practicing compassion to avoid seeming weak, and practicing restorative justice so forgiveness does not let people off the hook. It provides an example of a healthcare system that cut costs and claims by implementing an apology and forgiveness program.

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    Отметить как неприемлемый контент
    11 просмотров7 страниц

    Fehr, R - Stanford Compassion Talk V2

    Загружено:

    CCARE2013
    This document discusses building a forgiving organization in the workplace. It argues that forgiveness has benefits for victims such as less stress and better health, benefits relationships through more prosocial behavior, and benefits organizations. While some executives view forgiveness as inappropriate for work, research shows that seeking revenge often makes people feel worse rather than better. The document provides solutions for building a culture of forgiveness in organizations, such as practicing compassion to avoid seeming weak, and practicing restorative justice so forgiveness does not let people off the hook. It provides an example of a healthcare system that cut costs and claims by implementing an apology and forgiveness program.

    Авторское право:

    Attribution Non-Commercial (BY-NC)
    Скачайте в формате PPTX, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    из 7

    Showing Compassion After Conflict: Building a Forgiving Organization

    Ryan Fehr, PhD


    Assistant Professor Michael G. Foster School of Business University of Washington, Seattle

    Does forgiveness have a place at work?


    The weak can never forgive. Forgiveness is the attribute of the strong.
    Mahatma Gandhi

    To err is human; to forgive, divine.


    Alexander Pope

    Without forgiveness, there is no future.


    Desmond Tutu

    Does forgiveness have a place at work?


    When I interviewed executives in the USA the common opinion was that forgiveness was an abstract philosophical or religious idea that was inappropriate to discuss in the workplace. It often brought up fears about losing trust and/or control.
    Michael Stone Business consultant

    Advantages of forgiveness
    Benefits for victims More positive affect Less stress Better health More satisfaction More pro-relationship behavior

    Benefits for relationships

    Benefits for organizations

    More prosocial behavior

    Advantages of forgiveness
    Research on the idea of revenge as cathartic is mixed.

    Risks of revenge

    Revenge often makes you feel worse, not better.

    Risks of avoidance

    Avoidance is also a problem, especially when the offender is someone you need to work closely with.

    Building a culture of forgiveness


    Concern #1 Solution #1 Concern #2 Solution #2 Concern #3 Solution #3 Forgiveness will make me seem weak or powerless. People will think Im a doormat. Practice compassion. Initial reactions to conflict are often antisocial. We feel vengeful and angry when offended. Practice temperance.

    Forgiveness lets people off the hook. If I forgive I wont get justice.
    Practice restorative justice.

    Forgiveness in action
    Michigan Health Systems apology program:

    Goal

    To manage conflict proactively by apologizing when things go wrong, and seek forgiveness.

    Effects

    Cut litigation costs by $2 million per year Medical liability claims fell 40%

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