A Summer Training Report For

Submitted to NARMADA COLLEGE OF SCIENCE AND COMMERCE, BHARUCH Affiliated to VEER NARMAD SOUTH GUJARAT UNIVERSITY, SURAT In Partial Fulfillment of the Requirement for the degree of BACHLORE OF BUSINESS ADMINISTRATION Submitted By KHUSHBU N. CHAUHAN Roll No. : - 03 SY BBA (Semester IV)

Narmada College of science and commerce BBA Programme Zadeshwar Bharuch MAY- JUNE - 2008

Declaration
I, Khushbu N. Chauhan, hereby declare Summer Training and project that report on work entitled

Employee Participation is a result of my own work & my Indebtedness to other work / publications, if any, have been duly acknowledged.

Place : Bharuch Date : 24.06.2008

Signature of the student ( Khushbu N. Chauhan )

Acknowledgement
As this juncture, when I am submitting my report, I honestly feel that this report of study would not have been possible without support guidance and direction of those who are associated with my academic and personal file. As it is quite evident that any person before entering in the real word of the Business has to under go training. Training holds very important position in the over all position of education because one can feel the real place of the Real world of business through training. I am very thankful to Mr. Raval (Principal of the NCSC) and Mrs. Smita Nair (H.O.D. of BBA Programme NCSC) for allowing me to take my training from such a multi national company. I thankful to Mrs. Rachana Vyas and Mr. Sandeepan Bandopadhyay (Faculty member BBA Programme) for helping me in every related aspect of training. I am also thankful to HR Manager (Mr.Dhiren Bhatt) for allowing me to under go training. I am again very much thankful to HR officer (Jolly Dalwadi) for their kind direction and support. I also express my thanks to all H.O.Ds of all department and all the employees of the company for sharing their valuable time with me from their tight schedule to give me valuable information. At the End, I can not forget to say thank you to my family and my God who have always been there in my high and lows and encouraged and motivated me to express myself with success. Khushbu N. Chauhan

INDEX
SR. NO. 1 2 3 4 5 6 7 8 9 PARTICULAR General Information Production department HR department Finance department Marketing department Purchase & Store department Quality Assurance department Dispatch & Logistics department Mini Project PAGE NO.

LIST OF TABLES
SR NO. 1.1 1.2 3.1 4.1 5.1 5.2 PARTICULAR Plant area Manpower status Time office Taxes Distribution channel Sales revenue PAGE NO.

LIST OF GRAPHS
SR NO. 1.1 1.2 2.2 5.1 6.1 PARTICULAR Manpower status Production plant Production plant Sales revenue Store layout PAGE NO.

BACKGROUND OF THE COMPANY:Cadila pharmaceutical Ltd. Is one of the Indias most reputed, research based, tech savvy pharmaceutical company focusing on areas formulations (Human & veterinary), new drug discovery, novel drug delivery, active pharmaceutical ingredients(APIs), analytical research, plant tissue culture, genetic engineering; the entire gamut of a true life sciences company. It is a Pvt. Ltd. Company. Cadila Pharma Co. establish in 1950. Cadila pharma today has evolved to become the undisputed leader in the Indian pharmaceutical sector, with the largest therapeutic groups. Its operation spanning 45 countries. Cadila pharma is multi location, with its global offices and infrastructure. In Ankleshwar, cadila pharma Ltd. Manufacture Bulk Drug and API products. The Bulk actives division has the technology to manufacture 44 products with facilities that consist of four plants capable of producing a range of Bulk actives (APIs), plans are afoot for major expansion over the next five years. The Bulk active division that operates a as strategic business unit the chemicals SBU is headquartered at Ankleshwar. Cadila pharma is among the fastest growing manufacturing units with ambitious plans for the future. It is The APIs manufacturing facility of cadila pharma group at Ankleshwar encompasses one of the highest capacities in India to produce-loratadine (Anti-Histaminic), Glibendamide (Anti-diabetic) and chloro Hexidine Base (Disinfectant).The Ethambutol and the Fluoxetine plants at cadila pharma Ankleshwar, are approved by USFDA.

Cadila pharmaceutical has an arrangement with Mallinckrodt Inc USA, for supplying 8 APIs, Including Ethambutol and fluoxetine to them. Mallinckrodt Inc, in turn, can convert these bulks into formulations. Fluoxetine is an Anti-depressand and cadila pharma has a capacity to produce 1000 kgs (month at its Ankleshwar Unit. The USDF approval to cadila pharma has come without any 483 comments, which shows the competency of the group in its facilities, documentation etc. In Gujarat cadila have 5 plants: Surgical Supplies at Halol. Plant Tissue culture at Hirapur Casil Health products Ltd, Parma Machinery, Specialty chemicals. Soft Gelatin Capsules manufacturing facilities at Kadi (Kalol) Active Pharmaceutical Ingredients (APIs) at Ankleshwar

ANKLESHWAR PLANT:-

ABOUT INFRASTRUCTURE:Cadila pharma unit is spread on a 42,000 Sq. mt. Plot in the GIDC chemical zone of which 72,000 Sq. mt. leaving ample scope of area for future expansion nearly 3700 Sq. mt. The new multipurpose plant, built at a cost of Rs. 3 Millions, was executed by internationally renowned consultants Jacobs H&G, UK. PLANTWISE AREA:BULDINGS Administrative block(office) QC and QA Alpha, Ceta & Omega Eta & Lambda MPP-II Maintenance Stores Solvent Recovery Security Office Situated At:Cadila Pharmaceuticals Ltd 294, GIDC Estate Ankleshwar 393002 Registered Office:Cadila pharmaceutical Ltd Sarkhej-Dholka Road Bhat, Ahmedabad-382 210, INDIA. Phone: +91-2718-225001 (15 Lines) Fax :+91-2718-225039 e-mail : website@cadilapharma.co.in BUILT- UP AREA (SQ.MTR.) 360 263 815 777 1092 588 200 100 55

10

VISION & MISSION STATEMENT:Vision: Cadila Pharma Companys vision is to be leading pharmaceutical company in India. Cadila Pharma Company wants to become a significant global player by providing high quality, affordable and innovation solution in medicine and treatment. Company will lead to the establishment of operation in the key market of the world, including the developed countries. Mission: Cadila Company will discover, develop and successfully market

pharmaceutical products to prevent, diagnose, alleviate and cure diseases. It is also strive for happier, healthier tomorrow. Cadila shall provide total customer satisfaction and achieve leadership in chosen markets, products and services across the globe through excellence in technology, based on world-class research and development. Cadila Company responsible to the society. It shall be good corporate citizens and will be driven by high ethical standards in our practices. Cadilas human resource will continue to the most valuable assets in this pursuit of leadership and the prime driving force for our growth.

11

MILESTONES SINCE INCEPTION: State-of-the-art formulations manufacturing facility, built to the exacting specifications of USFDA, TGA, MCA & MCC. One of the best R&D set-ups in the country, manned by a150 strong scientists pool. A host of Biotech products launched, including many Firsts in India. Worlds first manufacturer of Immuvac-a unique Immunomodulator. USFDA approvals for fluoxetine & Ethambutal manufacturing facilities. ISO 9002 approved bulk active (APIs) manufacturing facility, offering facilities for contract research. Asias only manufacturing of SULFOLANE (Tetramethylene sulfone). Leader in India generics market.

12

ACHIVEMENTS: 56 years of rich caring Heritage (since 1951). ISO 9001:2000 and ISO 14001:2004 certified Bulk Actives manufacturing Facility. USFDA approved API facilities. EU-GMP approval from AIFA (Agenzia Italiana del Farma Co.) for several products. WHO GMP for API & Intermediate manufacturing facility. One of the best R&D set ups in the country manned by a100 strong scientist pool offering contract research & manufacturing service (CRAMS). DMF/ EDMF/ COS filed for several products. Stat-of-the art formulation manufacturing facility, conforming to USFDA, TGA, MCA & MCC specification. Strong Herbal formulation development base launched NEVA HIV-world first rapid HIV detection kit which detects HIV 1&2 JUST IN 3 Minutes. Worlds first manufacturing of IMMUVAC (Immunomodulator). Significant Global presence.

13

PRESENT PROFILE:NAME OF THE UNIT : Cadila Pharmaceuticals Ltd 294, GIDC Estate Ankleshwar 393002 YEAR OF ESTABLISHMENT LOCATION : 1950 : Cadila Pharmaceuticals Ltd 294, GIDC Estate Ankleshwar 393002 BANKER : HDFC & Bank of Baroda PRODUCTS TOTAL LAND AREA : API & Bulk drug formulation : 42,000 Sq. mt.

FUTURE EXPANSION PLANS: Cadilas present volume of the group is Rs. 650 Crore and strategic business plans are aggressively in vogue to double up the volume of business over the next three years. Cadilas plan to launch at least 6 to 8 new introductions in the market for the next five years

14

PRESENT MANPOWER STATUS:PLANT & DEPARTMENT Engineering service Finance HR & Administrative Process excellence Production Project Quality Assurance Quality Control Warehouse / supply chain EHS IT Security SRP Purchase/ Marketing Total STAFF 18 05 09 17 99 05 14 41 07 10 02 08 06 02 243 WORKMAN 22 0 02 0 38 0 0 04 02 0 01 0 0 0 69 TOTAL 40 05 11 17 137 05 14 45 09 10 03 08 06 02 312

M A N POW E R STA TU S
300 250 200 150 100 50 0 Staff Workman 69 Series1 243

ORGANISATION STRUCTURE:I A Modi (Chairman)

15

Dr. R I Modi

SBU Head

VP (Quality) QA (Manager) QC (Manager)

AK Shingh

VP (HR) HR (Manager)

VP ( R& D) P E Lab

MPP - II

Omega

Alpha

ETA

MPP - III

EHS (Manager)

SRP (Manager)

TYPES OF COMMUNICATION CHANNEL:-

16

There are various types of communication channels which used in this company. They are: Horizontal communication Vertical communication Upward communication Downward communication And all this type of communication channel are done by the formal ways only and used the various modes to communicate like through telephone which have their exchanges numbers and also uses E-mail, Internet ,Fax, Notice Board,etc.

PRESENT PRODUCT MIX:API & Bulk drug formulation: Cardiovascular Nebivolol Cilostazol NSAIDS Meloxicam Celecoxib Antiseptic Chlorhexidine Base Chlorhexidine HCL Antihistaminic Loratadine CNS Zaleplon Aripiprazol

Antiulcerant Rabeprazole sodium

17

Antidiabetic Nateglinide Antiemetic Ondansetron HCL

OVERALL ORGANISATIONAL CULTURE:The organization having good workmanship to observes all government safety and environment rules. Strictly rules and regulation about time & attendance.

18

19

DEPARTMENTAL STRUCTURE:DGM

PRODUCTION MANAGER

ASSI. MANAGER

PRODUCTION EXICUTIVE

OFFICER

WORKMAN

ACTIVITIES: Planning of manpower for daily operation Receiving raw material from stores department Co-ordination with purchase department for purchase of raw material in case of non availability in stores Monthly planning of production activity To ensure and maintain production quality To achieve production target To ensure optimum utilization of resources To organize training programme

20

VISIT TO THE MANUFACTURING UNIT:Manufacturing unit:In Cadila Co. there are different types of eight plants and each plant manufacture different product. Types of plant:1) MPP II 2) MPP III 3) Alpha 4) Omega 5) Eta 6) Ceta 7) Supply chain 8) Lambda But I visited only one plant i.e. MPP II because they given permission only for one plant. MPP- II Plant manufacturing following products. Cilostazol Pioglitazone HCL Ondansetrol HCL Nebivolol Venlafaxine HCL, etc.

TYPES OF PRODUCT:Cadila Pharma ltd manufacturing API & Bulk drug products at Ankleshwar. Product List: Cardiovascular Carvedilol Cilostazol Nebivolol

21

 NSAIDS Meloxicam Celecoxib Antiseptic Chlorhexidine Base Chlorhexidine Hcl Chlorhexidine Acetate Chlorhexidine Gluconate Ethambutol Hcl Antihistaminic Desloratadine Fexofenadine Loratadine CNS Zaleplon Aripiprazole Fluoxetine Hcl Olanzapine Ropinirole Hcl Sertraline Hcl Venlafaxine Hcl Zolpidem tartrat Antiulcetant Antidiabetic Glibenclamide Ltopride Hcl Rabeprazole sodium

22

Nateglinide Pioglitazone Hcl Ondansetron Hcl

Under development Alendronate sodium Duloxetine Hcl Epalrestat Lopamidol

RAW MATERIAL USED:Tetrazole Imidazole Sodium boronydride Methanol Chloroform Ethy Accetate Gelohexame Sodium chloride Pirot chloride Sodium sulfate

BRIEF EXPLANATION OF PRODUCTION PROCESS:First they are issue raw material from R M store as per batch planning & than they are send material in QA department for testing and checking quality of materials. After checking they are issued material from QA department and batch started as per batch process record. And than final output will go to the next stage.

23

Finished product will go to in GMP (Good Manufacturing Practice) module. Final shifting, milling & micro misation done in GMP module. Than after final product send in to the finished good store.

Flow chart of production process:Stage I Imidazole Sodium chloride Reactor R.09 Water sodium sulphate Tetrazole (Process start) (Checking TLC) (Maintaining at 25.30c)

Reactor R.09

Reactor R.09 (Methanol) Centrifuge C.01 Reactor R.09 (Methanol washing) Centrifuge C.02

(Water washing) (Cooling at 0.5c)

Cilostazol Process Description:-

(Semi final product)

First of all they are charged raw material into the Reactor R.09 for reaction process. After this reaction process they are checking TLC & than cooling at 25.30 c in Reactor R.09 than maintaining a material at 25.30 c for 2 hrs. After 24

this process material goes into the Centrifuge C.01 for water washing. In centrifuge C.01 liquid form of material turn into powder form and than material goes in Reactor R.09 and they are also add methanol in this reactor. After adding they are cooling material at 0.5 c than material goes in Centrifuge C.02 for methanol wash and at last semi final Cilostazole product comes out.

Final stage Methanol Stage I Cilostazol Reactor R.01 Activated charcoal

Sparkler filter

(Methanol wash)

Crystallization R.07 Centrifuge C.01 Drying D.01

(Cool at 20.25 c)

(Drying at 50-60 c)

Sifter Sf. 01

Final product Cilostrazole Process Description:At the final stage they charged stage I Cilostazol, Methanol & Activated charcoal in Reactor R.01 for heating than material goes in Sparkler filter for methanol wash than material goes in Crystallization Reactor R.07 for cooling 25

at 20.25 c. After cooling it goes in to the Centrifuge C.01 for methanol washing than material goes in Drying D.01 at 50 60 c for 24 hrs. After drying material goes in to the sifter. After above two stages final product (pure cilostazole) is made. And than finished product send for packaging.

TYPES OF EQUIPMENTS USED IN PLANT: Glass line reactor (R. 01 & R. 07) Stainless still reactor (R. 09) Tray dryer / vacuum dryer FBD ( Fluid Bed Dryer) RCVD (Rotocum Vacuum Dryer) Centrifuge Sparkler Sifter

TYPES OF MATERIAL HANDLING EQUIPMENTS USED: Cylinder trolley Hand pallet trolley Lift

COORDINATION BETWEEN:a) Coordination between stores and production :Store and production department are internally linked and correlated with each other. The production is based on raw materials and it is stored in the store department. When production department required any raw material than they send a demand slip to the store department

26

and when raw material turn in to finished product than they send it to the store department.

b) Coordination between purchase and production :Purchase and production are inter-related department because whenever the production department required any raw material, they send demand slip to purchase department. Demand slip includes the list of materials to be purchase. On the bases of demand slip purchase department purchase all the materials from appropriate vendors and report back to production department. c) Coordination between production and dispatch:Production and dispatch both are inter dependent department. Dispatch department get product list from marketing department and than this list gives to the production department for production. Dispatch department keep the record of all product at the stage of dispatch. d) Coordination between production and engineering :Production and engineering department are also inter-related department. When production department find any default in machinery than they inform to the engineering department for repairing and maintenance.

QUALITY ASSURENCE MEASURES:After completion of one bath they send finished product for quality assurance inspection. Quality assurance doing sampling and testing as per the specification. If all parameters are within the specification limit, then they send finished product into the store department which will be sale as a finished goods.

27

28

DEPARTMENTAL STRUCTURE:MANAGER

ASST. MANAGER EXECUTIVE

HR FACILITATOR

ACTIVITIES OF HR DEPARTMENT: Dealing with employee Canteen Management Security activities Welfare activities Recruitment Wages & Salary Training & Development Keep employees personal detail Maintain employee relation Performance appraisal system 29

 Job description Contract labor management Cleaning and sanitation of clearing tools Preparation of Authorized signatories card

FUNCTION OF TIME OFFICE:In Cadila Pharmaceutical Co, employees are working in 3 shifts and 1 general shift. Shifts General Shift First Shift Second Shift Third Shift Shift Timings 9:00am. To 5:30pm. 6:30am. To 2:30pm. 2:30am. To 10:30pm. 10:30am. To 6:30pm. Half an hour lunch break The main function of time office is to record about employees timing. Electronic computerized punching system used in cadila Co. for permanent employees in or out. In this system each employee have their own card with number when employee comes, employee punch the card in the machine and when he / she goes out at that time also punch the card. Cadila Co. used register sing for temporary worker & contract worker. The attendance records send to the HR department through computer. When visitor or interviewer come at company than security make pass for them. Weekly off Sunday As per shift schedule As per shift schedule As per shift schedule

30

DETAIL IN EMPLOYEE PERSONAL FILE: Bio-data Photograph Documents of qualification Experience certificate, if any Interview assessment sheet monthly absenteeism report Performance assessment report Leave report Reference letters Medical certificate Joining report School leaving certificate Pre-employment medical report, if any Status of attendance

HUMAN RESOURCE PLANING: Human resource planning is the most important assets for business success. In cadila they are fist to acquire human resources so that they

31

know about present and future needs of correct manpower at the right time in an organization. First they are get permission from heads to fulfill the vacancy. Human resource planning done once in a year.

RECRUITMENT AND SELECTION:Recruitment Procedure: In Cadila Pharma Co., Candidate recruited by location head, SBU head and HR head. In Cadila Pharma Co., The HR facilitator along with departmental head will attempt to internal adjustment. But in case of non-availability of internal candidate, HR facilitator will attempt to locate suitable candidate from the external source like, Data Bank Advertisement Campus Placement Placement Agency, etc.

The sourcing process normally should not take more than 40 days. Selection Procedure: First short listed candidate names by HR manager & Location department. Telephonic interview taken by HR manager.

32

Called for personal interview by HR manager after approval from location Head as per company policy. If candidate selected than they are sent candidate for selection & medical examination. After above procedure, finally candidate selected and they give a joining letter to the candidate.

TRAINING AND DEVELOPMENT ACTIVITIES:Cadilas main objective is to improve working skill and sufficient knowledge for perform their jobs competently. In cadila training need identification will be done once in a year. Training plan will be prepared by HR department on quarterly basis. HR department shall co-ordinate the training programme activities and ensure necessary documentation by all department personnel. like, Employee training record Training attendance sheet The necessary training shall be considered for following activities, New procedure Purchase of new equipment Quality complaints Safety aspect Job rotation

33

After training trainer will circulate questionnaire and evaluate as per the evaluation criteria. Following are the evaluation criteria. Rating E - Excellence (above 90%) A - Very good (75% to 90%) B Good (below 60%) * * Grade C indicates Re-training In the training programme company knows the capability of the candidate through feedback form.

TYPES OF TRAINING PROGRAMME:There are four types of training given in Cadila Company. 1) On job training 2) Induction training 3) External training 4) CGMP training 1) On job training: On job training shall be conducted by department head. In this training programme questionnaire is not prepared but rating given by the trainer for such training as per understanding level or verbal discussion during the training. 2) Induction training:-

34

HR department organize the induction training programme for the new joinee. The new joiner will be introduce to every department as per induction training. After completion of induction new joiner will submit the completed induction training form to HR department. 3) External training:In this training programme they give training in their work related areas as and when required. 4) CGMP training:CGMP training given to the existing for improvement their manufacturing Practices.

WELFARE ACTIVITIES: Uniform 4 pairs every year Winter ware once in three year Safety shoes every year Socks 4 pair every year Raincoat once in three year Rainy shoes once in two year Soap - every year 18 bath & 12 washing soaps. Canteen facility Picnic every year Washing facility Towel every year Mediclaim

LEAVE:7 CL per annum 7 SL per annum 30 PL per annum

35

9 PAID HOLIDAYS: Makarsankranti Republic day Dhuleti Independence day Bhai beej Raksha bandhan Janmashtami Diwali New year

WAGE AND SALARY STRUCTURE:Salary and wages are paid to permanent worker on monthly basis. The payment is done between first to seventh of every month after deducting amount of PF, gratuity etc. The content of salary are: Basic VDA FDA Allowances HRA Medical Kit Education Canteen LTA Attendance Bonus

36

Annual perks Bonus p.m. PF ESIC Gratuity

INDUSTRIAL RELATION ENVIRONMENT:In Cadila, there is a cordial industrial relation environment which is reflected in the work culture and day to day operation of the company. In case of any dispute in company between employees and company they resolve it by mutual understanding.

COMPUTER APPLICATION IN HR:Cadila Company use following computer application software. HRMS MS - Office

37

38

DEPARTMENTAL STRUCTURE:Finance manager

Senior manager

Assit. Manager

Executive

Mgt. Trainee 39

OBJECTIVE:Cadila Co. have objective of this department is to provide fund as and when require and to facilitate smooth functioning of the company.

ACTIVITIES: Sending financial result and ensuring implementation of various system and policies of the company. Control of all finance activities including accounting. Preparing of raw material cost sheet. To keep record of cash receive and expenses. To tally cash & bank balance of the company. Finance department Responsible for timely payment of salary Preparing of daily MIS. Like production, sales, expanse, debtor, stock. Finance department also responsible for Bill passing & Bill posting. 40

To prepare petty cash.

BUDGETARY CONTROL SYSTEM:The head office of the company carries out the activity of the budgetary control. The annual budget is not prepare at the factory level, Ankleshwar. Only monthly budget done at the company and send a record to the head office. Budget manual :Sales budget Production budget Expense budget Budget period:Cadila Co. prepare a sales and production budget on the monthly basis. And annual budget made at the head office, Ahmedabad

41

ACCOUNTING METHOD:Cadila Co. use Accrual method of accounting.

BREAK EVEN ANAYLSIS:In cadila pharma ltd production is done Batch Wise ,hence break-even analysis is not applicable.

TAXES:Types VAT Custom duty Excise Rates 12.5 % 16 % 14 %

FINANCIAL INCENTIVES:No financial incentives are given by the government.

MEETINGS:Types:Only class meeting is conducting at the ankleshwar plant. AGM, EGM and BOD meetings are conducting at the head office.

FINANCIAL MIS:Cadila pharma Co. prepare daily MIS and send it before 11:00.

COMPUTER SOFTWAR USED TO ASSIST IN FINANCIAL MANAGEMENT:Cadila Co. use SAP system for financial management. In this system all the computer are connected with server. In the SAP system if some information or data are fed into the computer by any department, then if can be seen by other department on their computer.

42

43

DEPARTMENTAL STRUCTURE:Precedent

Manager

Executive (Ankleshwar)

ACTIVITES OF THE MERKETINIG DEPARTMENT:-

44

 Dealing with the distributors Sending sales report to the unit office, Ahemdabad bhat. Customer care by satisfying their requirements Giving sales target to the distributors Find out new customers To look after budgeted sales To look after customer complain Estimation of demand

LIST OF COMPETITORS: Cadila Zydus Ltd Dr. Reddy Ltd Hatero Ltd Torrent Ltd Tova Ltd Ran Buxy Ltd

DISRIBUTION CHANNEL OF THE COMPANY:Distribution Channel(Cadila) Through Agent Through Internet Through Ambecy Distribution Channel(Dr. Reddy) Through Agent Through Retailer Through Whole seller

45

TARGET MARKET AND SHARE: Cadila Pharma Companys main target is to find out a new customer. Market share is different from product to product. It has also target to maintain good relation with customer and satisfaction of customer.

POSITION OF THE COMPANYS PRODUCT IN PLC:Cadila Companys product position in PLC on the growth stage.

SALES VOLUME / SALES REVENUE:YEARS 2005 2006 2007 Target of 2008 SALES REVENUE ( IN CRORE ) 75 90 115 140

SALES REVENUE
150 100 50 0 2005 2006 2007 Target of 2008 Sales revenue(in crore)

CUSTIMER SATISFACTION MEASURES: Cadila Co. always try to fined out customer requirement. Thus customer satisfaction measures play an important role. Cadila Co. always try to deliver best quality product and timely deliver to the customer. Cadila Companys product rate is also cheaper than the other competitor.

46

But if any type of complain comes from the customer, it is immediately handled by the marketing department.

IMPORTANCE OF CUSTOMER FEEDBACK:Cadila Company distributes a feedback form through online and get some complaint from customer and try to solve once in a year.

COMPETATIVE APPROACH:Cadila have competitive approach in terms of quality of product and price also. They are also trying to deliver goods within time period.

47

DEPARTMENTAL STRUCTURE:Manager

Executive

Officer 48

ACTIVITIES: The main activity of the purchase department is to be purchase raw material as per requirement. Vender selection and negotiation with venders. Preparing and releasing purchase order. Maintaining the sock of raw materials by store department. Preparing goods receivable notes.

49

PURCHASE PROCEDURE: The purchase requisition has to be authorized by the department head. Than the requisition is sent to the purchase department. Purchase department have approved some venders and this goods are purchase only form them. The minimum level of raw material stock is maintained by purchase department in stores.

TYPES OF STORES:There are four types of stores in cadila Company 1) Raw Material store Solid store Liquid store

50

 Hazardous store 2) Solvant store 3) Packaging Material store 4) Engineering store 5) Finished good store

STORE LAYOUT:Man Entry - Exit Sampling Room Finished Goods Store Packaging store

Dedusting Booth

Weight Scale Raw Material Store

Material Input

Stores office Rejected Material Store Hazardous Store

Solvant Store

MATERIAL HANDLING STORE:Cadila pharma Co. used different types of material handling equipment like, Stacker Forklift Hand pallet trolley Barrel trolley Cylinder trolley

51

INVENTARY MANGEMENT SYSTEM:Cadila pharma use FIFO method for inventory management system.

STORES PROCEDURE:Step - 1:- First inward entry done at the security gate and than material comes at storage department. Step -2:- Store officer make entry in SAP system and also manually in entry book than order paper and Received Material (RM) papers are tally by store officer. Step -3:- Material comes in Dedusting Booth where material cleaned by air housel. Than material comes for weight and at the last material comes in Raw material store. There is a different rack for liquid & solid material. There is also separate storage room for highly inflammable material which is called Hazardous store. Step -4:- sampling is done and after sampling if material is rejected than they are fixing the red label on packing and put in to the rejected Material store. If material is accepted than they are fixing green label on packing and put in the rack. Step -5:- If production department require raw material than they give order to store department and than issue material from store department as per requirement. At that time store office make a receipt and make a entry in book.

MATERIAL CODING SYSTEM:Cadila Company used following coding system because code is playing very important role in the store department to easily get material. Different codes:C Cadila R Raw material P Packing material

52

S Subcontracting material F Foreign D Domestic E Engineering For example, CDR Cadila Domestic Raw material CFR Cadila Foreign Raw material

STOCK VERIFICATION:Cadila Company verified the stock on quarterly bases.

53

DEPARTMENTAL STRUCTURE:General Manager

AGM

Assistant Manager 54 Executive

ACTIVITIES OF QA DEPARTMENT: To check everything is going in a right way or not. To check process and also monitor the process. Inspection and testing each sample that is up to the mark or not. Inspection and testing of raw material & packaging material. Testing of finished goods.

TYPES OF INSTRUMENTS USED: HPLC ( High Performance Liquid Chromatography ) PH Meter Boiling range apparatus Glassware ( Beaker ) GS (Gas Chromatography)

PARAMETERS TESTED IN THE LAB:Parameter tested as per specification, its specification content general parameters like that is as under Solubility Melting point Boiling point Batch size 55

 PH Density Water contain Impurity Product to product test parameter will be different.

56

DEPARTMENTAL STRUCTURE:-

Manager

Executive

Officer 57

ACTIVITIES: Statutory record and follow the legal requirement in department. Excise related queries consultation with senior officer in the department. Finished goods proper checking while dispatching any material from plant. Monitoring, controlling, centralizing sales order documents, delivery, billing and accounting, excise utilization. Sales related query reconcile with finance. Monthly report submits in excise department. Co ordination with marketing for proof of exports and rebate documentation. They are also fully experienced for container staffing at factory and also exporting their main product in refrigerated containers. Maintaining accounts and monitoring sales order documents. Preparing and maintaining statutory records; responsible for local and export documentation in excise department & co ordination with inspector & superintendent. Ensure customer support activities by providing dispatch detail and also dispatch plan circulate timely on daily basis to marketing, production and Quality control.

MODE OF DISPATCH AND LOGISTIC:Main modes of dispatch and logistic are two I. By road II. By air Cadila Pharma have three transport contractor

58

I. Blue dark II. V. Express transport III. Maruti freight

SOURES OF THE MODE DISPATCH:For road ways:Three wheeler Four wheeler Heavy trucks For Air ways:Air cargo Chartered Planes

DISPATCH PROCEDURE: Marketing department received enquiries from their customer through e-mail / fax / telephone. Marketing department get it approval form finance department after receiving purchase order and formats of commercial & technical terms for credit limit and send one copy to the marketing coordinator.

59

 Finance department save one copy of file in excel sheet as a proof. Finance department circulate a copy of DI (Dispatch Intimation) in production. On the basis of daily dispatch plan QA will coordinate with plan for packing & sealing. After packaging and labeling on each drum they release the DI to logistic department. Logistic department ensure that DI is having all require documents such as COA (Certificate of Analysis) and labels after the excise team make all export documents and generate excise invoice in SAP. After completion of all documents are send one representative to local excise office for get the document from excise officer. After that logistic department will arrange transportation so that material will reach safely to their customer. After dispatching ankleshwar team send all export documents to the Bhatt office.

60

(MINI PROJECT)

TOPIC:Employee participation

INTRODUCTION:Employee participation must be a group process, involving groups of employee and their boss. Employee participation may improve communication 61

and cooperation; employee may coordinate with each other, thus saving management time. Participation improves attitudes and quality of the service provided. Employee participation may improve employees skills, leadership potential if employees on a personal level. Employee participation needs to demonstrate power through fighting management and restricting production. In so doing may reduce absenteeism. Employee participation may improve relation between employees and management.

DEFINITION:Employee participation is a process which allows employees to exert some Influence over their work and the conditions under which they work.

BACKGROUND OF STUDY:As a result of research on the employee participation, a number of types are available. There are mainly two types of employee participation. 1) Formal employee participation 2) Informal employee participation

62

1)

Formal employee participation:There are many forms of formal participation and many ways to classify them. Formal participation deals with only three types of participation, direct participation, representative participation, and employee ownership. Direct participation is more frequently initiated by management while it tends to be initiated by unions or is based on law.

2)

Informal employee participation:Informal participation approach it from two points of view. The first looks on participation as a decision process and is interested in how decisions are made. The second sees participation as a resultant, the extent to which subordinates are in fact able to influence decisions (or more frequently, the extent to which they see themselves as influencing decisions).

ADVANTAGE OF PARTICIPATION: Participation may improve communication and cooperation; workers communicate with each other instead of requiring all communications to flow through management, thus saving management time.

63

Participation increases loyalty and identification with the organization

DISADVANTAGE OF PARTICIPATION: Participation is time consuming. And not everyone has strong desires for creativity and achievement, or they satisfy these sufficiently off the job.

OBJECTIVE OF THE STUDY: Main objective:To discover some quandary and than try to develop employee Participation System. Some objectives:-

64

To know the perception of the employees toward the employee Participation. To know the employee thoughts on the existing employee Participation. To know the reason why employees are not prefer to participate in all activities of organization.

IMPORTANCE OF THE STUDY: To motivate the employee to take part in all activities of the organization. To know the employee willingness and attitude towards the organization & employee participation system. To finding loopholes in employee participation system. To find out employee suggestion and try to improve employee participation system.

RESEARCH METHODOLOGY: Source of data :In this study I have used both primary & secondary data.

65

Primary data: - Personal interview with 30 employees. Secondary data: - I have used website.

Data collection method :The data collection was primary in nature through survey. For that purpose questionnaire was used as a tool for collecting data through personal interview.

Sample size :I was taken 30 employees of sample size.

DATA ANALYSIS & INTERPRETATION:The data analysis and interpretation on the basis of survey of 30 employees. Following is the responses of different question asked to respondents for collecting data which was with the help of questionnaire. 66

1) According to you, employees participation A B C D Just delay in decision making Encourage employee to work whole heartedly Makes no difference Increase job satisfaction 0% 60 % 14 % 26 %

70% 60% 50% 40% 30% 20% 10% 0% A B C D Types of responce

Responce in %

Response in %

2) Do you think employees participation is one of the ways of improving quality work life? Yes No 85 % 15 %

67

100% Response in % 80% 60% 40% 20% 0% Yes No Types of response Yes No

3) Do you think high involvement in participation leads to high committed work life? Yes No 86 % 14 %

100% 80% Responce 60% in % 40% 20% 0%

Response in % Yes No

Types of response

4) Do you receive enough information in order to participate in decision making? A B C D All the time Occasionally Rarely Not at all 35 % 50 % 15 % 0%

68

50% 40% Response 30% in % 20% 10% 0% A B C D

Response in %

Types of response

5) You participate because A B C It is compulsory It builds up your moral You are part of the Co & It is your responsibility 15 % 35 % 50 %

50% 40% Response 30% in % 20% 10% 0% A B C

Response in %

Types of response

6) Are you encouraged to give new suggestion? Yes No 95 % 5%

69

Response in %

5%
Yes No

95%

7) Are you recognized for your good suggestion? Yes No Sometime 65 % 5% 30 %

70% 60% 50% 40% 30% 20% 10% 0%

Ye s No et im e

Responce in %

Response in %

Types of response

8) If your suggestion do not recognize than what would be your reaction? A B C You would actively participate You would try to avoid participation You would do only if asked 90 % 0% 10 %

So m

70

100% 80% Response 60% in % 40% 20% 0%

Response in % A B C

Types of response

9) If you have idea for companys betterment or growth, what would you do? A B C D E Not tell to any one Tell only if asked Share with colleagues only Share with your boss only Directly tell to top management 0% 15 % 20 % 50 % 15 %

Response in %
15% 0% 15% A B 20% 50% C D E

71

10)Have you ever been asked for any kind of management decision related to functional area? Yes No
80% Response in % 60% 40% 20% 0% Yes No Types of response
30%

70 % 30 %
70%

Response in %

11)

Do you think employees participation many times leads to discrimination? Yes No 85 % 15 %

100% 80% Response 60% in % 40% 20% 0%

85%

15%
Yes No

Response in %

Types of response

72

12) Do you actively participate in various informal activities? A B C

60% 50% 40% 30% 20% 10%25% 0% A B Types of response C Response in % 25%

In all the activities In most of the activities On rare occasion

25 % 50 % 25 %

Response in %

50%

13) Are you involved in the process of deciding the objective for yourself? Yes No
100% Response in % 80% 60% 40% 20% 0% Yes 10% No 90% Response in %

90 % 10 %

Types of response

73

14) Do you think company should improve on existing employee participation system? Yes No 70 % 30 %

70% 60% 50% Response 40% in % 30% 20% 10% 0%

70%

30% Response in % Yes No

Types of response

FINDINGS:During this survey in Cadila Company I found following points 60 % respondents think that employee participation is to encourage employees to work heartedly. 85 % says that employee participation is a way of improving quality life. 50 % are participating because they feel that they are part of the company and it is responsibility for them. 95 % respondents are giving to new suggestion for improvement. 90 % are actively participating and 5% are avoid participation. 50 % are share their idea with his boss and try to improve their employee participation system. 85 % think that participation many times leads to discrimination. 50 % says that they are most of actively participate in various formal activities. 70 % think that company should improve on existing employee participation system.

74

LIMITATION: It is time consuming, and if decisions are made by groups, reaction to changing environments may be particularly slow. The whole analysis based on the answers given by employees. There are chances that their answers might be wrong.

SUGGESTION: To make employee more happy by giving motivation. There should be a suggestion box for the employee so that they can give their suggestion.

CONCLUSION:After survey I conclude that in Cadila Company most of employees are satisfied and agree with their employee participation system but some of employees are not satisfied and they also

75