Heather J.

Elliot
1630 SE 45th Avenue Portland, Oregon 97215 ms.hjelliot@yahoo.com 503 929 2958

Education:

Master of Library Science Emporia University 2013 Bachelor of Arts University of Idaho 1999
Major: English (creative writing) Minor: Womens Studies

Employment:

Library Assistant

Multnomah County Public Libraries Portland, Oregon (July 2013-present)

Worked in Central Library serving patrons from multiple information desks, searching for materials needed, conducting reference interviews, using online resources to research and further investigate and ultimately answer questions, also answered online and telephone calls on InfoLine, a telephone reference service providing information on a variety of topics.

Library Page

Multnomah County Public Libraries Portland, Oregon (August 2010-July 2013)

Worked as a library page traveling among the 19 neighborhood library branches (and the administration building) providing basic collection maintenance. Duties included shelving, discharging library materials, processing holds, updating patron accounts using Millennium, booking internet sessions using Pharos, and direct customer service at information desks.

Library Assistant

Royal Borough of Kensington & Chelsea Central and Kensal Libraries London, England (April 2006-October 2008)

Worked as front-line staff at the circulation counter discharging, issuing, and renewing library materials using Unicorn as well as issuing new library cards. Other duties included shelving library materials, repairs, working from an enquiry desk, searching for items requested, processing loans and reservations within the library system, answering questions and transferring calls from telephone contact center, and collection development.

Library Assistant/Sales Associate/Library Page

Salt Lake City Public Library Salt Lake City, Utah (January 2002-August 2004)

Library Assistant

Served patrons at an enquiry desk, answering questions, searching for and nding items via internet / intranet, various reference sources, and knowledge of the department. Processed loans and reservations within the library system, both over the phone and computer.

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Sales Associate for The Library Store

Merchandised materials, operated till, opened/closed store, helped train volunteers etc. Attended the gift trade show in New York and helped choose new merchandise to be sold that t the vision of the store.

Library Page

Utilized the Dewey Decimal system and shelved library materials in the ction/ne arts department, assisted patrons with questions, and conducted searches for various materials.

Contributing Writer/Editor

Wcities (www.wcities.com) Salt Lake City, Utah (January 2001-October 2001)

Worked from home: researching new material, composing entries for the site, editing content, updating and maintaining the Salt Lake City site using Microsoft Ofce on an Apple Macintosh Computer.

Other Experience:

My poems have been published in small presses throughout the US, Canada, and the UK. Independent presses include The New Writer (2012), Cinnamon Press (2005/2006/2007/2009), Raw Edge Magazine (2005), Poets Podium (2005), Caveat Lector, Splizz (2005), Art Times (2005), Tickled by Thunder (2004/2005), Poetalk (2005), Writers Journal (2004), Anthology (2004), Poetic Hours (2004), Write On! (2004), Poetry Church Magazine (2004), Feather Books (2002), and Sparrowgrass Poetry Forum (1997). Was short-listed for the Cinnamon Press Poetry Award and won the London Shot from the Lip Poetry Competition (2007).

Interests and Continuing Education:

Poetry School London (online): Whats Love Got to Do With It with Catherine Smith (2010) Poetry School London (online): The Road to New Poems with Julia Copus (2010) Poetry School London (online): Towards a Collection by Pascale Petit (2007) Equalities & Diversity Conference, Manual Handling Training, & Customer Focus Training by Royal Borough of Kensington & Chelsea London (2007) French Conversation Salt Lake City (private tutor) by Catherine Thorpe (2004) Fashion and Clothing Textiles Salt Lake Community College by Sandra E. Paul (2002) Organized and Clutter Free Workshop Salt Lake City by Marla Dee(2002) Introduction to Womens Studies University of Utah (2000) Joy of Signing University of Idaho (1999) Books. Used books, new books, buying books, selling books, trading books. Travel. Previous destinations include USA, United Kingdom, Canada, France, Italy, Spain, Morocco, Netherlands, Czech Republic, Turkey, Egypt, Hungary, Austria, & Greece

References:

available upon request