Syllabus Advanced Managerial Skills Code: 09MS323 Credit: 2:0:0 Unit: I Organizational Creativity: Basic concepts - Creativity &

Innovation Creative thinking and Critical thinking Creativity and Innovation in science and engineering - Organizational Creativity - Creative Problem Solving methods Innovation Process Unit: II Governance at work Types of Governance: Global governance Democratic governance Participatory governance - Corporate governance - Project governance e-governance Good governance Elements of good Governance- Case study of effective governance models. Unit III Understanding Work Teams & Conflicts: Groups and Teams Types of Teams - Teams basics Stages of Team building Forming, Storming, Norming, Performing, Adjourning Creating effective teams Turning individuals into team players - Conflicts - The conflict process Conflict management and avoidance strategies - Negotiation Process - Role plays Unit: IV Communication in the corporate world: Direction of Communication Formal Vs Informal Communication Networks Transactional Analysis in communication - Non-Verbal Communication Electronic Communication Presentations Unit V