Communication

3/13/2013 6:24:00 PM

Why is Communication important? Preventing miscommunication Building healthy relationships Expressing yourself: the ability to let others know how you feel and what you need Communicative styles: Passive Aggressive Assertive Passive vs. Aggressive Passive Lacking in energy or will Synonyms Inactive Hands off Resistless Aggressive Having or showing determination and energetic pursuit of your ends. just about you Synonyms Battle Minded In your face Predatory Hard Hitting Assertive To express oneself in a direct way you and the people around you Synonyms Stand your ground Purposeful Expression

Communication
Effective Communication: Speaking o Voice Volume No yelling No mumbling o Tone and Pitch No whining No sarcasm o I and You messages Explain how you feel

3/13/2013 6:24:00 PM

Stay calm, polite but firm Does not blame others Empathy Listening o Active Listening make comments o Paraphrasing restate what the person says Body Language o Recognixe how powerful nonverbal communicator it is. o Open vs. Closed

A Attention get the person to listen S soon simple short do it NOW S specific behavior Focus on the behavior E Effect on me Help the person to get you R Response WAIT for the person to respond T terms Suggest a solution to the problem

3/13/2013 6:24:00 PM