Revised KPIs for Managed Services

1 2 Network Wide KPIs Radio Network Utilization (during BBH) Switch BHCA (during Switch NBH) Network Wide KPIs (during NBH) % SDCCH Blocking % TCH Assignment Success Rate % TCH Blocking (User Perceived) % SDCCH Time Congestion % TCH Time Congestion Random Access Success Rate Paging Success Rate Location Update Success Rate Successful Call Rate (during 24 hrs) Network Wide KPIs (during NBH) SDCCH Drop TCH Drop Handover Success Rate Network Wide KPIs (during NBH) Voice Quality (MOS) in all Cells during NBH Capacity Target 70% 80% Accessability Target 0.5% 97% 1% 0.3% 1.4% 98% 92% 97% 99% Retainability Target 1.2% 2% 97% Voice Quality Target 3.8 Availability Target 99% 99.97% 99.99% LCL >=50% >=75% UCL <=90% <=85% Max Penalty Limit >=100% >=90%

3 4 5 6 7 8 9 10 11

LCL <=0.4% <=96% <=0.8% <=0.25% <=1.1% <=97.5% <=90% <=96% <=98.5%

UCL >=0.6% >=98% >=1.2% >=0.35% >=1.7% >=98.5% >=94% >=98% >=99.5%

Max Penalty Limit >=1% <=95% >=2% >=0.5% >=2.8% <=95% <=88% <=92% <=95%

12 13 14

LCL <=1.1% <=1.8% <=95%

UCL >=1.3% >=2.2% >=99%

Max Penalty Limit >=2% >=3% <=90%

15

LCL <=3.7

UCL >=3.9

Max Penalty Limit <=3.2

Network Wide KPIs (during 24 hours) 16 Availability and accuracy of data for KPIs 17 Network Availability (Radio) 18 Network Availability (Switch/IN/GPRS)

LCL <=98.5% <=99.95% <=99.985%

UCL >=99.5% >=99.99% >=99.995%

Max Penalty Limit <=95% <=99.5% <=99.5%

1 2 3 4 5

GPRS/EDGE KPIs (during 24 hours) Round Trip Time Attach Success rate excluding Unregistered subs PDP context activation success rate (Only NW cause codes) Gb Utilization % blocking of data channels on air interface GPRS KPIs (during 24 hours) Average UL throughput per TBF Average DL throughput per TBF EDGE KPIs (during 24 hours) Average UL throughput per TBF Average DL throughput per TBF

Data Target 700 ms 99.00% 99.00% 70% 2% Target 20 kbps 30 kbps Target 30 kbps 45 kbps

LCL <=600 <=98.5% <=98.5% <=65% <=1% LCL <=15 <=25 LCL <=25 <=40

UCL >=800 >=99.5% >=99.5% >=75% >=3% UCL >=25 >=35 UCL >=35 >=50

Max Penalty Limit >=900 ms <=95% <=95% >=80% >=5% Max Penalty Limit <=10 kbps <=20 kbps Max Penalty Limit <=15 kbps <=30 kbps

1 2

1 2

Revised KPIs for Managed Services

Network Wide KPIs (during NBH) Cells having utilization >90% Capacity Target 10% Accessability Target Metros 95% / Circles 90% Metros 95% / Circles 90% Metros 95% / Circles 90% Metros 95% / Circles 90% Metros 95% / Circles 90% Metros 95% / Circles 90% Retainability Target Metros 95% / Circles 90% Metros 95% / Circles 90% Metros 95% / Circles 90% LCL >=9% UCL <=11% Max Penalty Limit <=15%

Cell Wise KPIs (during Cell Busy Hour) 2 3 4 5 6 7 SDCCH Blocking <=1% TCH Assignment Success Rate >=95% TCH Blocking <=3% % SDCCH Time Congestion <0.85% % TCH Time Congestion <3% Random Access Success Rate >95%

LCL 92.5%/87.5% 92.5%/87.5% 92.5%/87.5% 92.5%/87.5% 92.5%/87.5% 92.5%/87.5%

UCL 97.5%/92.5% 97.5%/92.5% 97.5%/92.5% 97.5%/92.5% 97.5%/92.5% 97.5%/92.5%

Max Penalty Limit 90%/85% 90%/85% 90%/85% 90%/85% 90%/85% 90%/85%

needs study

Cell Wise KPIs (during Cell Busy Hour) SDCCH Drop <=2.5% 8 TCH Drop <=3% 9 10 Handover Success Rate >95%

LCL 92.5%/87.5% 92.5%/87.5% 92.5%/87.5%

UCL 97.5%/92.5% 97.5%/92.5% 97.5%/92.5%

Max Penalty Limit SDCCH Drop >=5% TCH Drop >=5% HOSR <=90%

different formula different formula different formula

GPRS/EDGE KPIs (during 24 hours)

Data Target

LCL

UCL

Max Penalty Limit

Round Trip Time

700 ms

<=600

>=800

>=900 ms

Attach Success rate excluding Unregistered subs PDP context activation success rate (Only NW cause codes)

99.00%

<=98.5% >=99.5%

<=95%

99.00%

<=98.5% >=99.5%

<=95%

Gb Utilization

70%

<=65%

>=75%

>=80%

% blocking of data channels on air interface

2%

<=1%

>=3%

>=5%

GPRS thruput

Average UL throughput per TBF

20 kbps

<=15

>=25

<=10 kbps

Average DL throughput per TBF

30 kbps

<=25

>=35

<=20 kbps

EDGE thruput

Average UL throughput per TBF

30 kbps

<=25

>=35

<=15 kbps

Average DL throughput per TBF

45 kbps

<=40

>=50

<=30 kbps