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ComputerHardwareServicing NC2Reviewer

Thisprovidesexamples,hintandbasicoutlineoftheexaminationofTESDAinComputerHardwareand ServicingNCII

1. LISTOFTOOLSANDMATERIALS/INVENTORY(Written) Followingareexamples

2. OCCUPATIONALHEALTHANDSAFETYPROCEDURE(Written) Always groundordischargeyourselfbeforetouchinganypartofthecomputer Donotworkalonesothattheressomeonewhocantakecareofyouincaseofaccidentor emergency. http://danreb.com Page 1

ComputerHardwareServicing NC2Reviewer
Becarefulwiththetoolsthatmaycauseshortcircuit Alwaysfullthecableconnectoronthehandleandnotonthecableitself Useonlyrubbershoeswhenstandingonthegroundorinaconcretefloor Makesurethatthepinsareproperlyalignedwhenconnectingacableconnector. Alwayspoweroffandunplugthecomputerbeforeworkingon it. Takeawayanyliquidsuchasmineralwaterorsoftdrinksnearyourworkingareaornear computers. Contingencymeasuresduringworkplaceaccidents,fireandotheremergenciesare recognized. PersonalprotectiveequipmentiscorrectlyusedinaccordancewithorganizationOHS proceduresandpractice. Hazard/risksintheworkplaceandtheircorrespondingindicatorsareidentifiedtominimize oreliminaterisktocoworkers,workplaceandenvironment. Takenecessaryprecautionsto protect thecomponentof thecomputerfromdamagedcause by ElectrostaticDischarge(ESD). HoldthecomponentsbyedgesanddonottouchtheICs. Readandfollowinstructiononthemanualcarefully. Donotuseexcessiveforceifthingsdontquiteslipintoplace.

3. ASEEMBLESYSTEMUNIT(Actual) Properassemblingprocedure: Preparethecomputercase(Installpowersupply,I/Oshieldandspacers) Installdrives(DVD,FloppyandHDD) InstalltheCPU,fan,heatsinkandmemorymoduleonthemotherboard Installthemotherboardinto thecasingandexpansioncards Installthecablings(Powerconnectors,FDDConnector,IDE/SATAConnector,USBheaders andsystempanelheader). Attachthemonitor,keyboard,mouseandplugintoapowersource. Troubleshootifnecessary Assembleandinstall networkconnection

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ComputerHardwareServicing NC2Reviewer

4. INSTALLOPERATINGSYSTEMS(OS XP/2000/98,DualBoot),DEVICEDRIVERS,LANCABLE (Actual) Thetypeofoperatingsystemtobeinstalledmightchangeovertime.ForLANcablecolour codingmemorizethepairingsbelow.

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ComputerHardwareServicing NC2Reviewer

5. CONFIGUREANDPRINT(Actual) Clickonthe startmenu andclick ControlPanel WhenthecontrolpanelwindowopensyouwillseeitemsineitherCategoryView(Continue withstep#3)orClassicView(Skiptoitem#4) Page 4

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Findanddoubleclickonthe Networkand InternetConnection icon. Next,findanddoubleclickontheNetworkandInternetConnectionicons.Awindowwill openwithallnetworkconnectionsavailableonthecomputed(wiredandwireless) Findthenetworkconnectionyouwanttomanuallyconfigure,rightclickonitandselect Properties fromthepopupmenu Intheconnectionpropertieswindow,underthesectionlabelledThisconnectionusedthe followingitems: find theInternetProtocol(TCP/IP)itemanddoubleclickit. Anewwindowwillopen;selectthesecondradiobuttonwhichislabelledUsethefollowing IPAddress. EntertheappropriateIPAddress(192.168.0.1);subnetmaskusually255.255.255.0andthe gateway(therouterortheproxyserveraddress). Thenextpartofthewindowswillnow havearadiobuttonselected whichislabelledUse thefollowingDNSserveraddresses Ifyouneedtoaccesstheinternet,entertheaddressprovidedbyyourISP;ifyoudonot havethatinformationyoucanusetheOpenDNSserverIP(208.67.222.222and 208.67.220.220). Afterenteringtherequiredinformation,clicktheOKbuttontwiceandclosethecontrol panelwindow.

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ComputerHardwareServicing NC2Reviewer
CHANGINGWORKGROUPANDCOMPUTERNAME: Start>Settings>ControlPanel>System>ComputerNametab>Change Tab>Typenew ComputerNameandWorkgroup>OK,OK,OK,restart

INSTALLINGNETWORKPRINTER Start>Settings>ControlPanel>PrinterandFaxes>AddPrinter(Printer Tasks)>AddPrinterWizard>Next>SelectAnetworkprinter,or.> Next> BrowsePrinter>Next>SelectInstalledNetworkPrinter>Next>Yes >Finish! Note:Turnofyourfirewallbeforeinstallingprinter

FILE/FOLDERSHARING Rightclickfoldertoshare>Properties>SharingTab> NetworkSharingand Security(ClickIfyouunderstandtheSecurityRisk)>JustEnableSharing >OK>Selectsharethisfolderonthenetwork>OK

SHARINGPRINTER Start>Settings>ControlPanel>PrinterandFaxes>RightClickInstalled Printer>Sharing>Sharethisprinter>OK

6. QUESTIONING/INTERVIEW(Oral) Mostofthequestionswillbeontroubleshootingbutanythingaroundthesubjectmatter canbeasked.YoualsoneedtomasterthepartsofthecomputerparticularlyoftheMain CircuitBoardortheMotherBoardandtheirspecificfunctionsandcablecolourcoding.

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ComputerHardwareServicing NC2Reviewer

CentralProcessingUnit (CPU) Interpretandcarriesoutbasicinstructionsthatoperate acomputer HeatSink Componentswithfinsthatcoolsprocessor RandomAccessMemory(RAM) Memorychipsthatcanbereadfromandwrittento byprocessor.Alsocalledmainmemoryorprimarystorage,mostRAMisvolatile; informationinsideitislostwhencomputerspoweristurnedoff. ReadOnlyMemory(ROM) Memorychipsthatstorepermanentdataandinstructions. Nonvolatilememory,informationinROMisnotlostwhenthecomputerpowerisoff. BasicInputOutputSystem(BIOS) Thefirstprogramtorunwhenyouturnonyour computer.ItisstoredinROMchipon themotherboard. ComplementaryMetalOxideSemiconductor Stores date,timeand computerstartup information.Maintainbyasmallbatteryafteryouturnthecomputeroff. AdapterCard Enhancessystemunitorprovidesconnectionstoexternaldevices called peripherals;alsocalledexpansioncard. ExpansionSlot Anopeningorsocketonthemotherboardthatcanholdadaptercard. Port Connectsexternaldevicestosystemunit http://danreb.com Page 7

ComputerHardwareServicing NC2Reviewer
Connector Joinscabletoperipheral

OTHERUSEFUL INFORMATION BASICTROUBLESHOOTING Beepcodetroubleshooting ComponentIsolation RAMIsolation EquipmentIsolation 5S Sort Clearlydistinguishneededitemsfromunneededandeliminatethelatter. Straighten Keepneededitemsinthecorrectplacetoallowforeasyand immediateretrieval Shine Keeptheworkplaceneatandclean Standardize Themethodbywhichsort,straighten,shinearemadehabitual. Sustain Maintainestablishedprocedures Acronyms ATX AdvanceTechnologyExtended SDRAM SynchronousDynamicRandom AccessMemory DRAM DynamicRandomAccessMemory EDORAM ExtendedDataOutputRandomAccessMemory SIMM SingleInline MemoryModule DIMM DoubleInlineMemoryModule RIMM RambusInlineMemoryModule USB UniversalSerialBus IEEE Instituteof ElectricalandElectronicsEngineer ISA IndustryStandardArchitecture PCI PeripheralComponentInterconnect EISA ExtendedIndustryStandardArchitecture VESA VideoElectronicsStandardAssociation IDE IntegratedDriveElectronics SCSI SmallComputerSystemInterface DDR DoubleDataRate UDMA UltraDirectMemoryAccess 10S

SORT SANITIZE SWEEP SYSTEMATIZE Page 8

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SELDDESCIPLINE SUSTAIN SAFETY SEPARATE STANDARD SAVETHEENVIRONMENT

POSIBLEORALQUESTIONS Q YouhavejustinstalledWindows98. Duringthetesting,itfailstostartafter theStartingWindows 98messageappears.Whatshouldyoudototroubleshootthisproblem?Nameatleasttwoways. A TypeWin/d:matthecommandprompttostartwindows,orpressF8whenwindowsrestartingand selectsafemode.

Q YouhaveconfiguredadualbootsystemconsistingWindows98inFAT32partitionandWindows 2000usingNTFSpartition.YoucheckyourWindows2000installationanditlookedgood.However, whenyouboottoWindows98youcantsee thefilesintheNTFSpartition.Whatmightbethesourceof theproblem? A Windows98isnotcompatiblewithNTFS

Q YousuccessfullyinstallWindows2000Professionalandyouwanttocheckyourdrivesforerrors. Nameonewayofcheckingforerrors A Opencontrolpanel,clickadministertool,clickcomputermanagementandwithinthestoragetab clickdiskdefragmenter

Q YouwanttosetupadualbootscenariobetweenWindows98andWindows2000.Howwouldyou dothis? A Partitionyourharddrive.InstallWindows98firstandtheninstallWindows2000tothesecond partition.

Q Acustomercomplainsthathisharddiskismakinglotsofnoise.Afterexaminingthecomputerand hearingthenoiseforyourself,younoticethathighpitchnoiseseems tobecomingfromthefaninthe powersupply.Whichcomponentshouldbereplaced? http://danreb.com Page 9

ComputerHardwareServicing NC2Reviewer
A PowerSupply

Q WhatpartofHPLaserprinterismalfunctionifyoureceivea50serviceerror? A FUSER

Q Acustomercomplainsthathecantgethiscomputertowork.Whenheturniton,thereisnovideo andhearsaseriesofbeeps.Thebeepsareinthesequenceofonelongbeep,thentwoshortbeeps.You tellthecustomertobringthemachinein.Uponfurtherexaminationyouareabletoidentifythe problem.Whatshouldbeyournextstep?Whatistheerror? A Replacethevideocardandmakesureitistighten.

Q Whatisindicatedbya201erroratsystemstartup? A Badmemory.Mostoftheerrorbeginswith2indicatememoryerrorofsomesort.

Q WhattwocommandfilesareusedbyDOStoconfigurethecomputer? A Autoexec.batandConfig.sys

Q Youinstallanewlypurchasesoundcardintoyourcomputer,butuponrebootingyoufindthatthe new deviceisnotrecognizedbythesystem.Moreover,yourmodem,whichhasalwaysworked perfectly,hasstoppedfunctioning.Whatisprobablytheproblem? A ThesoundcardisusingthesameIRQasthemodem.

Q Whatisthecorrectwaytousetheprotocol utilityIPCONFIGinaWindows2000environment? A Choosestart,clickrunandtype cmd thenpressenterkey.AtthecommandprompttypeIPCONFIG

Q TransmissionControlProtocol/InternetProtocol(TCP/IP)isacollectionofprotocolsthathelp managetheinternetcommunication.EachcomputerrunningTCP/IPmusthaveauniqueIPaddress assignedtoit.WhatisanIPaddress?Describetheformat? http://danreb.com Page 10

ComputerHardwareServicing NC2Reviewer
A AnIPaddressissetoffournumbers,eachofwhichmustbefrom0to255.

Q WhatisthecorrectsequencetostartWindows2000backupprogram? A Choosestart>Programs>ThenAccessories>ThenSystemTools>ThenBackup.

Q Youvesetupanetworkwherebyeachcomputeractasaclientandaserverandinwhicheachuser shareseachothersresources, includingprinters.Whatisthecorrecttermforsucharrangement? A Peertopeernetworking

Q Sendingandreceivingelectronicmail(email)isacommonbenefitoftheinternet.Assumingauser hasaccesstotheinternetonaproperlyconfigurePC.Whatisneededbeforeausercanbeginusinge mail? A EmailaccountandemailclientsuchasMicrosoftOutlook

Q WhatisthenameoftheexecutablefileforMicrosoftBackupFORdos?ForWindows3.x? A MSBACKUP.EXE

Q Whatwouldyoutypeata DOScommandlinetostarttheMicrosoftAntiVirus? A TypeMSAVatthecommandprompt.

Q Whatprograminthecontrolpanelcanbeusedtocreateastartupdisk? A Add/RemovePrograms

Q WhatisthefinaloptionintheConfigureScreenmenu? A Compatibilitytest

Q TheMSBACKUPPrograminDOSreceivesitssettingsfromwhatfile? http://danreb.com Page 11

ComputerHardwareServicing NC2Reviewer
A SETfile

Q WhichWindowsNT4.0utilityshouldyouuseafterinstallinganewharddrivetomakeusable? A DiskAdministrator

Q WhichisthepropercommandtoinstallWindows2000recoveryconsoleasastartupoptioninthe CDRomindriveE? A E:\i386\winnt32.exe/cmdcons Q DuringtheWindows2000setup,youareasked tochoosebetweenNTFSfilesystemandtheFATfile system.CanyousitedisadvantageonNTFS? A NTFSismoresophisticatedfilesystemhoweveritisnotcompatiblewithDOS.

Q AfterthesuccessfulupgradingtoWindows2000,whatshouldyoudowiththetemporaryfiles generatedduringthesetupprocess? A Nothing.Becauseallgeneratedtemporaryfilesareautomaticallyremoveduringtheprocess.

Q YouarepreparingthecomputerfordualbootingbetweenWindows98and2000.Yourdriveis partitioned,andWindows98isalreadyinstalled.Whatshouldbeyournextstep? A Youmust chooseFATforWindows2000partition

Q WhichofthefollowingisnottheWindows2000keyBootfile?Why? A Autoexec.bat ThisisthekeybootforWindows3.1and9xarenotnecessaryforWindows2000

Q Whatisthemostlikelycauseofapaper jamonadotmatrixprinter? A Obstructedpaperpath

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ComputerHardwareServicing NC2Reviewer
Q HPprinterlaserjetIIIprinterisnotprintingatall.ThecomputerindicatesthatthedeviceonLPT1is notready.Youperformaserviceselftesttotheprinteranditprintsonthepageof verticallines with noproblem.Thefrontpanelselftestdoesnotwork,howeverwhichcomponentdoyoususpectisgiving youtheproblem? A TheFormatter

Q Acomputerisexperiencingrandomrebootsandphantomproblemsthatdisappearafterreboot. Whatshouldyoudo? A Openthecoverandresetallcardsandchips

Q UsingeitheraWindows9XorWindows2000workstation,whatcomponentsdoyouneedto connecttoaMicrosoftnetworkserver? A Protocol,clientandadapter

Q YouareenablefileandprintersharingonyourWindows9Xsystem.Youmustnowspecifyhow securitywillbehandled.Whatcouldbetheoptions? A SharelevelAccessControlandUserlevelcontrol

Q AWindows9xworkstationincludesdefaultsupportforwhatnetworkOS/clienttypes? A MSWindowsNetworkingandNovellsNetwarewithinaWindows9xworkstation,clientsare providedforMicrosoftandNovellNetwork

Q WhatisthethirdelementrequiredtoconfigureaWindows2000systemasanetworkclient?A client,anadapter,and ___? A Protocol

Q Whatwouldyouneedtodotocreateanewdialupnetworking(DUN)connectionwithinaWindows 9xsystem?

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ComputerHardwareServicing NC2Reviewer
A ChooseStart>Programs>Accessories,thenchooseandclickDialupnetworkingthendoubleclick Makenew connectionordoubleclickMycomputericononthedesktopthenclickdialup networking.

Q WhatwouldyouusetomapanetworkdriveinbothWindows9xandWindows2000? A Mapnetworkdrive

Q Whattypeofbackupinvolvesselectingthefilesyou wanttobackupaswellaswhenyouwantthem tobackup? A CustomBackup Q Thereareseveralpiecesofbackuphardwarethatarecurrentlyavailable.Ofthefollowing,whichis notvalidbackuphardware? A Stationaryharddisk

Q Whichtypeofbackupthatbackupfilesonadiskthathaschangedsincethelastfullbackup? A Differentialbackup

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