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Just because you have the academic credentials does not mean that you can function as a high level administrator.
Case Study: Government Response to the Destruction of the World Trade Center
Lecture 1b INST 275 Administrative Processes in Government
PATH deputy director Victoria Cross Kelly (on the concourse of World Trade Center station).
By noon, securing New York City was a local, state, and federal job.
Significant help from Governor George Pataki. Mayor Giuliani served as primary spokesperson.
Analysis
Skill and intensity of governments response to the emergency.
Planning for emergencies was clearly present and helped mitigate the tasks. Daily, high-level coordination meeting proved beneficial.
Analysis
Firefighter should reexamine their own standard operating procedures. Decentralization of administration worked in the citys favor. City demonstrated depth of leadership. Wartime mobilization temporarily eliminated political differences.
Lessons Learned
Emergency response planning is essential. Emergency response institutions, procedures, and resources must be retained, even when threats seem distant.
Lessons Learned
Communications systems must be made more redundant. Emergency response procedures must assume communications breakdowns and allow for decentralized decision-making. There is no substitute for inspiring leadership during a crisis.