Communication Skills

The oral communication

process.
 An interpersonal process of sending and

receiving symbols with messages attached

to them.
 Communication is both verbal and non verbal.

 70 % or all our communication efforts are:

misunderstood,misinterpreted,rejected,disliked,
distorted, or not heard (in the same language,
same culture)!
 Oral communication is
60% 55%
50%
38%
40%
30%
20%
10% 7%

0%
Percent

Spoken word Voice & Modulation Body language

Communication
 Speaking
 Know what you want to say
 Control Fear
 Stop Talking and Listen
 Think before you talk
 Believe in your message
 Repeat Major Points
 Find Out what your Listener
wants
Communication
 Techniques
 Define Acronyms
 Reduce Jargon

 Use Humor

 Anecdotes and Stories

 Ask for feedback

 Increase your vocabulary

Communication
 Techniques
 Eliminate Audible Pauses
 Practice Pronouncing Words

Properly
 Make Eye Contact

 Gesture
Communication
 Techniques
 Be loud and clear
 Speak slowly

 Use Pauses

 Vary Your Volume

 Watch your tone

Communication
 Listening
 Prepare to Listen
 Focus on the Speaker

 Screen Out Distractions

 Concentrate on the Message

 Paraphrase the message within

yourself.
Communication
 Speaking and Listening
 Ask Questions
 Avoid Daydreaming

 Accept Accents

 Use mind mapping

 Nod your head to show you are

listening
General Tips
 Reading
 Read
 Keep up with Current Events

 Read Something Inspirational

 Read Something Spiritual

General Tips
 Non Verbal
 Make your presence felt
 Give Nonverbal Clues

 Check Your Posture

 Dress Appropriately

 Smile

 Nod your head

 Shake Hands Properly

General Tips
 Attitude
 Intend to Improve
 Visualize

 Be flexible

 Be Likable

 Commit to Being Truthful

 Empathize
General Tips
 Attitude
 Eliminate Negative Feelings
 Be receptive to New Ideas

 Take Responsibility

 Respect the Other Person’s Point

of View
 Be Real
General Tips
 Behavior
 Laugh
 Use Good Manners

 Avoid Words that Hurt

 Handle Disagreements with Tact

 Check Your attitude