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UAMP 2014 Crisis Management In Public Relations Media Spokesperson 1.

Naomi Hirose, President of TEPCO Contact number: 03-6373-1111 Address: 100-8560 Japan, Tokyo-to, Chiyoda-ku, Uchisaiwacho, 1 chome 1-3 2. Mamoru Muramatu, Public Relations Officer Contact number: 03-2365-6665 Address: 965-0023 Fukushima, Aizuwakamatsu-shi, Kogai-machi 3. Yukiya Amano, Director General of International Atomic Energy Agency (IAEA) Contact number: (+81-3) 3234-7186 Address: Seibunkan Building 5-9 Iidabashi 1 Chome Chiyoda-Ku, Tokyo 102 Japan Guidelines for Media Spokeperson 1. Avoid the phrase no comment because people think it means the organization is guilty and trying to hide something. 2. Present information clearly by avoiding jargon or technical terms. Lack of clarity makes people think the organization is purposefully being confusing in order to hide something. 3. Appear pleasant on camera by avoiding nervous habits that people interpret as deception. A spokesperson needs to have strong eye contact. 4. Brief all potential spokespersons on the latest crisis information and the key message points the organization is trying to convey to stakeholders.

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