Industrial Plasma 10UK Troubleshooting

Troubleshooting Guide
GPH10D Chassis, 10Th Generation Monitor, PR and PH Series

Applies to models:
TH-37PR10U TH-37PH10U TH-42PR10U TH-42PH10U TH-50PH10U TH-58PH10U
Image
Model TH-42PR10U
Panasonic Service and Technology Company National Training

TTG090603JM_REV090917JM
Slide #1
Prepared by Jean Magloire Panasonic Service and Technology Company National Training
"HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC. Copyright 2009 by Panasonic Service and Technology Company All rights reserved. Unauthorized copying and distribution is a violation of law.
Warning This service information is designed for experienced repair technicians only and is not designed for use by the general public. It does not contain warnings or cautions to advise non-technical individuals of potential dangers in attempting to service a product. Products powered by electricity should be serviced or repaired only by experienced professional technicians. Any attempt to service or repair the product or products dealt with in this service information by anyone else could result in serious injury or death.
Slide #2
This page is purposely left blank.
Slide #3
Table of Contents
Subject Introduction Board Layout Troubleshooting No Power Condition Troubleshooting No Power/Dead Unit Troubleshooting Shutdown Problems Power LEDs Response to Shutdown Operation LED blinks 1 time LED blinks 2 times LED blinks 3 times LED blinks 4 times LED blinks 5 times LED blinks 6 times _ Scan Operation LED blinks 6 times _ Driver Reset LED blinks 7 times LED blinks 8 times LED blinks 9 times LED blinks 10 times No Picture From One or All Inputs (Sound OK) No Picture\No OSD Page 4 5 8 9 12 13 14 15 18 19 20 25 26 27 28 29 30 31 32 Subject No Sound Troubleshooting for Picture Problems Diagnostic Method for Troubleshooting PDP Monitors Diagnosis by Test Pattern When OSD is Available Diagnosis by Removing the DN6 Connector Troubleshooting for Picture Trouble Diagnosis for Picture Problem (All Over the Screen) Diagnosis of Vertical Line Problem Picture Trouble at Upper or Lower half Picture Trouble at Right or Left half (50 Inch) Picture Trouble at Right or Left half (42/37 Inch) Picture Trouble in 50 Inch Models Picture Trouble all Over the Screen Examples of Symptoms and Remedies Reset and Self-check Procedure CAT Mode Pattern generator Adjustments Page 33 34 35 36 37 38 39~42 43 44 45 46 47 48 49~55 56 57 59 60
Slide #4
Introduction
<Introduction> 1. Basic concept of how to determine the defective board 1) Verification of voltages Normally, when there is a power problem, shutdown occurs immediately. So, to resolve a power problem, voltage checks are necessary before shutdown. 2) Check if the power comes up after disconnecting the board under suspicion. If power comes up (*) after disconnecting a board, the board is defective. (*) Power comes up equals no shutdown. 2. Troubleshooting Video and Audio problems 3. Examples of video problems 4. Adjustment after PCB exchange 1) After exchanging the following boards, voltage adjustment is required. P board, SC board, SS board => Please refer to the Service Manual.
Slide #5
Board Layout
Slide #6
Board Layout
Slide #7
Troubleshooting No Power Condition
Slide #8
Troubleshooting (No Power/Dead Unit) Part 1

Start Here NO Is there 5V at pin 5 of connector P7 when the main power switch is turned on? Yes NO Is there 2.5V at pin 20 of connector DN6 when the power button is pressed? Yes Do the AC relays click after the main power switch is turned on? Yes
NO
Unplug the monitor. Disconnect Connectors P6 and P7. Re-connect the monitor to the AC line and turn on the main power switch.
Replace the DN board
NO
Yes Is there 3.2V at pin 11 of connector P25 when the power button is pressed?
NO
Does the monitor turn on with no picture and lit LEDs on the SS & SC boards?
Yes Replace the D board Replace the P board
Unplug the monitor. Reseat the connectors P6, P7, DS4, DS1, DN1, and DN6.
Go to step A of the next slide
Go to step B of the next slide
Go to step C of the next slide
Slide #9

Continue from step A of the previous slide Continue from step B of the previous slide
Unplug the monitor. Reseat the connectors P12, SS12, SS34, and S1.
Connect the monitor to the AC line and turn on the main power switch.
Connect the monitor to the AC line and turn on the main power switch.
NO Does the monitor turn on?
Yes
Problem solved NO Yes
Does the monitor turn on?
Disconnect the Slot boards one at a time. Connect the monitor to the AC line and turn on the main power switch.
Problem solved Replace the P board. NO Does the monitor turn on? Replace the removed slot board that allowed the unit to come on. Yes
Go to step D of the next slide
Slide #10

Continue from step C of the previous slide Continue from step D of the previous slide
NO
Is there 3.3V at pin 6 of connector P7 when the monitor is plugged into the AC line and the power switch is on?
Yes
Disconnect the connector DS1/DN1. Connect the monitor to the AC line and turn on the main power switch.
Disconnect the connector K1/DS2. Connect the monitor to the AC line and turn on the main power switch.
Replace the P board. NO Is there 5V at pin 5 of connector P7 when the main power switch is turned on? Yes
NO
Do the power relays click?
Yes
Replace the DN board.
Disconnect the connector DS1/DN1of the DN board. Measure the resistance at pin 1 of connector DS2 and ground
If the cable between sockets K1 and DS2 is OK, replace the K board.
Replace the DS board.
Is there a short circuit? NO
Yes
Slide #11
Troubleshooting Shutdown Problems
Slide #12
Power LEDs Response to Shutdown Operation
Slide #13
LED blinks 1 time

<Trouble Mode and Defective Board>
Trouble Mode Communication Error Defective Board DN Board, Possibly D Board
Warning: Disconnect AC Power prior to making any disconnection or connection.
<How to find the defective boards>

Start Here
Disconnect the connectors P6, P7, and DN6 on the P and DN boards. Apply AC Power to the unit and turn it on.
DN6 location
P6 and P7 location
No
Does the PDP turn on with a white screen?
Yes
Replace the D board.
Note: CN = Connector
Slide #14
LED blinks 2 times (Page 1)

Trouble Mode
15V down SOS
Defective Board (Possibility)

P, D, DN, DS, SC, SS, Slot Board
Warning: Reseat all cable connections. Disconnect AC Power prior to making any disconnection or connection.

These 3 conditions can cause the unit to shutdown and the power LED to blink 2 times. 1. Missing P15V 2. A short of the P15V 3. Wrong diagnostic by the D or DN board
DS
Slide #15

Trouble Mode
15V down SOS

Start Here
Warning: Reseat all cable connections. Disconnect AC Power prior to making any disconnection or connection.
Unplug the unit and check the resistance between pin 1 of connector P6 and ground (Chassis)
Plug in the unit and turn it on. Measure the voltage at pin 1 of connector P6.
No
Is there a short circuit?
Yes
Unplug connectors P6, P7, P12 and P25 on the P board. Measure the resistance between pin 1 of socket P6 and ground (Chassis).
No
Is there 15V present?
Yes Reconnect P12 and measure the resistance between pin 1 of connector P6 and ground (Chassis). No Yes
No
Yes
Replace the P board.
Go to Step A of the next page
Reconnect P25 and measure the resistance between pin 1 of connector P6 and ground (Chassis).
Replace the SS board.
No Go to Step B of the next page
Yes
Disconnect connector SC20 on the SC board and measure the resistance between pin 1 of connector P6 and ground (Chassis).
No
Yes
Replace the SC board.
Slide #16

Trouble Mode
15V down SOS


Continued from Step B of the previous page

Continued from Step A the previous page
Reconnect P7 and disconnect DN1 on the DN board. Measure the resistance between pin 1 of connector P6 and ground (Chassis).
Disconnect the connectors CN P6, P7, and DN6 on the P and DN boards. Apply AC power to the unit and turn it on. Replace the DN board. No Does the PDP turn on with a white screen? Yes No Is there a short circuit? Yes Replace the DN board. Disconnect each available terminal PCB one at a time (sequentially) and measure the resistance between pin 1 of connector P6 and ground (Chassis).
No
Yes
Replace the shorted terminal board.
Slide #17
LED blinks 3 times

Trouble Mode 3.3V down SOS Defective Board D, DN Board

Start Here
Disconnect the connectors P6, P7, and DN6 on the P and DN boards. Apply AC Power to the unit and turn it on.
DN6 location
P6 and P7 location
No
Yes
Slide #18
LED blinks 4 times

Trouble Mode Power Supply SOS Defective Board Primarily P board or possible D board

Start Here
Turn the unit on.
Turn the unit on. Is pin 12 of CN P25 of the P board high before shutdown?
No
D Board
Yes
P Board
Slide #19

Trouble Mode 5V SOS Defective Board D, DN, DS, P, C, SC, SS board or Panel
DS
Slide #20
LED blinks 5 times (Page 2, Quick Troubleshooting)

Trouble Mode 5V SOS Defective Board Panel

Start Here Disconnect CN P12 of the power supply board. Measure the resistance of pin 1 of the lead cable to ground.
No
Is there a short to ground?
Proceed to the troubleshooting steps on the pages that follow.
Yes
Panel
Slide #21

Start Here
Unplug the unit and check the resistance between pin 5 of connector P25 and ground (Chassis).
Plug in the unit and turn it on. Measure the voltage at pin 5 of connector P25.
No
Yes
Unplug connectors P7 and P25 on the P board. Measure the resistance between pin 5 of socket P25 and ground (Chassis).
No
Is there 5V present?
Yes
Go to Step A of the LED 5 blinks Troubleshooting Flowchart
Reconnect P7 and disconnect the connector DN1 of the DN board. Leave P25 disconnected. Measure the resistance between pin 5 of socket P25 and ground (Chassis).
No
Yes
No
Yes
Remove the HX board from the unit.. Measure the resistance between pin 5 of socket P25 and ground (Chassis).
No
Replace the DN board Replace the HX board.
Yes
Go to Step B of the next page
Slide #22
LED blinks 5 times ((Page 4)


Continued from Step B of the previous page

Reconnect SC20 and disconnect the connector SS23 of the SS board. Measure the resistance between pin 5 of connector P25 and ground (Chassis).
No
Reconnect SS23 and disconnect D31 on the D board. Measure the resistance between pin 1 of connector P6 and ground (Chassis).
Yes
Replace the SS board.
Reconnect P25 and disconnect the connector SC20 of the SC board. Measure the resistance between pin 5 of connector P25 and ground (Chassis).
No
Yes
Replace the SC board.
No
Yes
Disconnect all the ribbon cables connected between the C2 board and the panel. Measure the resistance between pin 1 of connector P6 and ground (Chassis).
Reconnect D31 and disconnect all the ribbon cables connected between the C1 board and the panel. Measure the resistance between pin 1 of connector P6 and ground (Chassis).
No
Replace the panel.
Yes
Replace the C1 board.
No
Replace the panel.
Yes
Replace the C2 board.
Slide #23


Continued from Step A of the LED 5 Blinks Troubleshooting Flowchart
Disconnect the connectors CN P6, P7, and DN6 on the P and DN boards. Apply AC power to the unit and turn it on.
No
Yes
Slide #24
LED blinks 6 times _ Scan Operation

Trouble Mode SC Energy Recovery SOS Defective Board (Possibility) SC, SS, D, P Board (SC > SS, D, P )

Connect CN P12, SS11, SS34, and SS23(*3). Turn the unit on

Start Here Disconnect connectors SC2(*1) and SC20 from the SC board. Apply AC power to the unit and turn it on. Connect SC2(*1) and SC20. Disconnect CN P12(*2) from the P board and SS11(*1), SS34, and SS23(*3) from the SS board. Connect a clip lead between pins 8 and 10 of P12. Turn the unit on
No Does the unit power up and stay on? Yes

Replace the SC Board
Does the P board output 15V at pin 7 of P7 and Vsus at pin 1 of P2 before the unit shuts down?
No
Replace the P Board
Does the unit power up and stay on?
No Yes
Remove the DS board to gain access to the D and C boards. Ground the base of Q302 (Fig. 1 on the next page) on the D board and turn the power on
Yes
Replace the SS Board Replace the D Board
No
Does the unit stay on?
Yes
(*3) = The reference number of the sustain data connector is different in some of the models:
TH-37PH10U = SS23 TH-37PR10U = SS23 TH-42PH10U = SS23 TH-42PR10U = SS23 TH-50PH10U = SS33 TH-58PH10U = SS33
Reseat the ribbon cables between the D and the C boards. Also reseat the cables between the C boards. (See figure 2 on the next page.)
(*1) VSUS about 180V (Accurate voltage is provided on the Panel Label) CAUTION: Before connecting SC2 or SS11, discharge is necessary to prevent potential shock caused by VSUS. (*2) Place a clip lead across pin 8 and 10 of connector P12. The unit will not power up without the clip lead. Slide #25
LED blinks 6 times _ Driver Reset

Trouble Mode SC Energy Recovery SOS Defective Board (Possibility) D and C Boards
Figure 1 The DRV RST circuit of the D board is used to monitor the physical connection of the D board to the C board. To resolve a 6 blinks of the power LED caused by a Driver Reset problem, confirm the connections of connectors D31, D32 C11, C21, C10, and C20 (C22 and C32 for 50 and 58 models).
Figure 2 To bypass this circuit when any of the C boards is disconnected, physically ground the test point TP9010 or the base of transistor Q9302. The transistor Q9302 is labeled differently on the board. The first digit is omitted. This picture shows the location of Q9302 (Q302).
Slide #26
LED blinks 7 times

Trouble Mode SC Floating voltage SOS Defective Board (possibility) SC, SU, SD, P board (SC,SU,SD>D,P)

Make sure the connectors P2/SC2, SC20/D20 are seated properly.
Start Here Disconnect the connectors SC2 and SC20 from the SC board. Turn the unit on.
No
Does 15Vdc appear at pin 1 of CN P25 on the P board before the unit shuts down?
No
Replace the P Board
Turn the unit on. Does VSUS(*1) voltage appear at pin 1 of CN P2 of the P board before shutdown?
No
Replace the P Board
Yes Yes
Connect the connectors SC2(*2) and SC20 to the SC board. Remove the SU board. Turn the unit on. Install the SU board and remove the SD board. Turn the unit on.
Yes
Replace the SS Board
No
Does it power up and stay on?
No
Replace the SC Board. NOTE: If the SC board does not fix the problem, replace the D board.
Yes
Replace the SU Board
Yes
Replace the SD Board
(*1) VSUS about 180V (Accurate voltage is provided on the Panel Label) (*2) CAUTION: Before connecting P2/SC2 or P11/SS11, discharge is necessary to prevent potential shock caused by VSUS. Slide #27
LED blinks 8 times

Trouble Mode Defective Board (possibility) SS Energy recovery SOS/Panel SS, SC, D, P board (SS>SC,D,P)/PDP
Start Here Disconnect CN SS11 and SS23 (*2) from the SS board and CN P12 (*1) from the P board. Turn the unit on.

(*2) = The reference number of the sustain data connector is different in some of the models:
TH-37PH10U = SS23 TH-37PR10U = SS23 TH-42PH10U = SS23 TH-42PR10U = SS23 TH-50PH10U = SS33 TH-58PH10U = SS33
Disconnect CN SC2 and SC20 from the SC board. Turn the unit on.
No
Is the VSUS(*3) input at pin 1 of CN P11 present before Shutdown?
No
No
Replace the P Board
Yes Yes
Replace the D Board
Yes No
Is the collector of Q251 or the anode of D255 on the SS board high before shutdown.
Replace the SC Board
Yes
Replace the SS Board (*4)
(*1) Place a jumper across pin 8 and 10 of connector P12. The unit will not power up without the jumper. (*3) VSUS about 180V (Accurate voltage is written on the Panel Label of the chassis) CAUTION : To avoid potential shock from the VSUS voltage, discharge the connectors SC2 or SS11 before reconnecting them into their respective socket. (*4) If the power LED continues to blink after replacing the SS board, change the D board.
Replace the Panel
SS34
Q551 and D255 Location.
Slide #28
LED blinks 9 times

Trouble Mode Panel Status Defective Board D Board
In this case, the defective board is the D board.
Slide #29
LED blinks 10 times

Trouble Mode SLOT5V SOS, SLOT3.3V SOS LAN14V SOS, SLOT PCB SOS Defective Board Terminal (SLOT), DS, P
<How to find the defective board(s)>

Start Here Disconnect connectors DN6, P6, and P7 on the P and DN boards. Plug the unit into the AC outlet and turn on the main power switch. Disconnect the connectors SC2 and SC20 from the SC board. Turn the unit on. Disconnect CN SS11 and SS23 (*2) from the SS board and CN P12 from the P board. Connect a clip lead across pin 8 and 10 of socket P12. Turn the unit on.
Do the Yes AC relays click after the main power switch is turned on? No
Does the unit power up and stay on? Does the unit turn on by itself with a white screen? Yes Yes No
No No
Yes
Replace the SC Board.
Is there 3.3V at pin 6 of connector P7 before the unit shuts down? NO Reseat the connectors DN1/DS1 and DS4/P7.
Yes
Replace the SS Board.
Is there 15V at pin 7~9 of connector P6 before the unit shuts down? NO Replace the P board.
Yes
Remove SLOT1. Connect the unit to the wall outlet and turn it on.
Does it power up?
No
Does it No power up?
Does it No Replace the DS power up? Board
Yes Yes Yes Replace the SLOT1 Board. Replace the SLOT2 Board. Replace the SLOT3 Board.
Slide #30
No Picture From One or All Inputs (Sound OK)

<Symptom> No Picture from one or all inputs (Sound OK) <Models> All models <How to determine the defective board>
Video and PC HDMI
Is there no picture from all inputs? No Which of the inputs on the right is not providing a picture?
Start Here
Replace the DS or DN board. Replace the HDMI input board. Replace the video input board. Replace the HX board. Note: Slow leakage from the panel causes no raster and buzz noise.
Video PC
Yes
Disconnect CN DN6, Turn the unit on. Is the screen white? Yes DN board
No Panel discharge occurs? Yes
No
Disconnect the SU Board from the No SC board. Turn the unit on. Is there a picture at the lower half of the screen? Yes
Connect the SU board. Disconnect the SD Board from the SC board. No Turn the unit on. Is there a picture at the upper half of the screen? Yes SD Board
SC or D Board and possibly Panel.
D Board
SU Board
Slide #31
No Picture\No OSD
<Symptom> No Picture at all <Models> All Models) <How to determine the defective board>
Start Here No 1. 2. 3. Unplug the unit from the wall outlet. Disconnect the connector DN6 from the DN board. Reconnect the unit to the wall outlet and turn it on.
Is the On Screen Display information visible? Yes Replace the DN Board.
Yes Is the screen completely white? No Replace the DN board. If the picture is not restored, replace the D board. No Is there 75V (VDA) at pins 1 and 2 of the connector SS12? Yes Replace the P Board. Is the SS Board LED illuminated? No Replace the SS Board. Yes Replace the D Board.
Yes
Is the SC Board LED illuminated? No Replace the SC Board.
Slide #32
No Sound
<Symptom> No Audio <How to determine the defective board>
Start Here
No
Is there 15V at pin 1 of CN DS6 on the DS board?
Yes
Is there a sound waveform at connectors DS7 and DS8 on the DS board? Yes
No
Check the connections of the P7/DS4 and P6/DS6 connectors. Make sure they are properly seated.
Check the speakers. (Make sure the connectors DS7 and DS8 are properly seated).
Slide #33
Troubleshooting for Picture Problems
Slide #34
Diagnostic Method for Troubleshooting PDP Television

<Introduction> 1. There are two kinds of picture problem 1) Abnormal picture 2) No picture 2. Basic concept of determining the defective board 1) Which area is the symptom displayed on the screen? A. Part of the screen B. All over the screen 3. Adjustment after PCB exchange 1) After exchanging the following boards, voltage adjustment is required. P board, SC board, SS board => Please refer to the Service Manual.
Slide #35
Diagnosis by Test Pattern When OSD is Available

<Purpose>
Picture problem such as Picture Noise and or Vertical Line displayed all over the screen is mainly caused by a defective D or DN board. The internal Test Pattern Generator can help determine whether to replace the D or DN board. The majority of the test patterns are created by the D board. Follow the steps below to confirm the operation of the D or DN boards.
<Symptom> Picture Noise, Full Vertical Line <Diagnosis>

Pattern
Abnormal Normal
<Test Pattern (Normal)>

White (by DN) White (by D) Red Green
Defective Board
D Board DN Board (or D board)
Ramp white
on/off Aging
Blue Ramp blue
<How to enter the Test Pattern> 1. Press and hold the Volume/Down button on the front panel of the unit and press the Status button on the remote control three times within two second. The unit enters the CAT Mode. 2. Select IIC mode by pressing the Up/Down button on the remote control, and then press the Action button on the remote control. 3. Select Aging by pressing the UP/Down buttons on the remote control. Then press the Action button on the remote control. 4. Press the Action button to select the different patterns.
5. To exit the Serviceman Mode, To exit the CAT mode, access the ID mode and switch off the main power.
Ramp red
Ramp green
Scroll
A and B zone
Color bar
1% window
<Test Pattern (Abnormal)>

Example Picture
Slide #36
Diagnosis by Removing the DN6 Connector

<Purpose>
Symptom such as No picture, No OSD, Sound OK is mainly caused by a defective DN or D board. The internal pattern generator cannot be accessed due to the loss of OSD. This method makes it possible to determine whether the DN board or the D (SC,SS) is defective.
<Model>
2007 Models ONLY
<Position of DN6 Connector>

DN6 location
<Symptom>
No picture (Sound OK)
<Diagnosis>
Power the unit after disconnecting the DN6 Connector
Pattern
Defective Board
White Picture DN Board (D board) No Picture D board (SC or SS)
<Block Diagram and Explanation>

1. This white pattern is generated by IC9900 on D board. 2. When the unit is powered after disconnecting the connector DN6, it turns on automatically and a white pattern is provided to the panel drive circuit. If the panel drive section of the unit is ok, a white pattern is automatically displayed by the PDP.
DN
IC4201
IC4701 MICRO PROCESSOR
D
LVDS
IC9500 PICTURE OUTPUT
IC9900 PLASMA AI S.F. PROCESSOR DATA DRIVER
VIDEO DATA To C Board
LVDS RX
DSP IC4501
DN6
D 5
LVDS RECEIVER
White Pattern Slide #37
Troubleshooting for Picture Trouble

<How to determine the defective board>
Start
Portion of the screen

Upper half SU Board (or D, or SC) Lower half SD Board (or D, or SC) Both area SS Board (or D) Right half
Where is the symptom displayed? Upper or Lower half

(from front view)
*Note :Panel gas leakage
Left or Right half

(from front view)
D Board (or C1, or Panel) Left half D Board (or C2, or Panel) A very small crack in the panel causes gas leakage. In this picture, gas leakage started at the left top corner. Finally, gas leakage will lead to the symptom No picture with buzz noise.
All over the screen

Other case Are the internal patterns normally displayed? Yes DN Board (or D) No D Board (or SC) Panel (*Note)
Slide #38
Diagnosis for Picture Problem (All Over the Screen)

<Symptom>
Abnormal Color, Vertical Line, Sync Error, Noisy Picture
<Model>
All Models
<Sample Picture>
<Possible Cause>
DN Board, D Board, SC Board, SU Board, SD Board
<Block Diagram>
e.g. TH-42PR9U
SC SU SS
IC4701 DN MICRO PROCESSOR IC4201 LVDS DSP IC4501
SD IC9500 PICTURE OUTPUT IC9900 PLASMA AI
<Back side view>
Buffer IC
Buffer IC
LVDS RX
DN6
D 5
LVDS RECEIVER DISCHARGE CONTROL
S.F. PROCESSOR
DATA DRIVER
Video DATA (R) Video DATA (L)
Scan Control Pulse Sustain Control Pulse
Slide #39

<Diagnosis (1)>
Enter the Internal Test Pattern Generator or Is the screen White, after disconnecting the connector DN6?
<Result>
Test Pattern OK or White Picture displayed
<Result>
Test Pattern NG or White Picture not displayed
<Cause>
DN ( and possibly D) Board defect
<Cause>
D, SC,SU,SD Board defect

Refer to Diagnosis (2) on next page
Test Pattern White Picture

IC4701
SC
SU
SS
SD
<Back side view>
DN
IC9500 PICTURE OUTPUT LVDS LVDS RECEIVER DISCHARGE CONTROL
IC9900 PLASMA AI
MICRO PROCESSOR IC4201
Buffer IC
Buffer IC
LVDS RX
DSP IC4501
A5
D5
S.F. PROCESSOR
DATA DRIVER
Video DATA (R) Video DATA (L)
<Defective Area>
Up to D Board From D Board to Panel Drive Circuit
Slide #40

<Diagnosis (2)>
Confirm the waveform at TPSC1 of the SC board
Sample of NG Waveform
<Result>
Waveform OK
Correct Waveform
<Result>
Waveform NG
Here
<Cause>
D Board defect
<Cause>
SC,SU,SD Board defect

Refer to Diagnosis (3) on next page
TPSC1
SC SU
SS
<Back side view>

IC9500 PICTURE OUTPUT LVDS RECEIVER DISCHARGE CONTROL IC9900 PLASMA AI Video DATA (R) D5 S.F. PROCESSOR DATA DRIVER Video DATA (L)
Buffer IC Buffer IC
SD
<Defective Area>
Up to SC Board Panel Drive Circuit
Slide #41

<Diagnosis (3)>
Confirm the waveform at TPSC1 after removing the SU or SD Board from the SC Board
<Result> Situation
Disconnect SU Board
(Connect SD)
Condition
Waveform OK? Waveform OK? Waveform OK?
Condition 2
Cause
Bottom half of SU Board Picture OK? Upper half of SD Board Picture OK? Screen should SC Board be black
SS
Disconnect SD Board
(Connect SU)
Disconnect the SU and SD Boards

SC
SU
Correct Waveform
TPSC1
SD
<Back side view>
Buffer IC
Buffer IC
Slide #42
Diagnosis of Vertical Line Problem

NG Area (Front view)
Panel case1 case2 case1
Thin vertical line or 1 block not lighting
case2
A number of blocks not lighting
PDP panel (Driver IC) NG ( or D board, or C board )

IC IC IC IC
D board (or C board) NG

2 Blocks
1 Line
1 Block Buffer
Buffer IC C2
Buffer Buffer IC C1 C1
PDP Panel
D-board ( or C-board)
PDP Panel
Driver IC
Drive IC(2) inside
C Board Buffer
Driver IC
FPC
Driver IC
Driver IC
FPC
C Board Buffer
or
D Board D board
Slide #43
Picture Trouble at Upper or Lower half

<Symptom> No Picture, Picture noise, Full Horizontal line, etc. <Models> 50inch (HD Panel), 42 inch (HD Panel) <NG Area> (Front view)
Symptom : Horizontal line (Upper side) Result : D board
<Actual Symptom>
Symptom : Horizontal line (Lower side) Result : SD board
1
SS
SU SC
2
C2 C1
SD
Symptom : Horizontal line (Both area) Result : SS board
<Defective board>
1 Trouble at Upper half : SU-board (SC or D) defect 2 Trouble at Lower half : SD-board (SC or D) defect (*) Full Horizontal line at both area : SS-board (D) defect
Slide #44
Picture Trouble at Right or Left half (50 Inch)

<Symptom> No Picture, Picture noise, etc. <Models> 50inch (HD Panel) <NG Area> (Front view)
SS2 SU SS SS3 C3 C2 C1
<Actual Symptom>
Symptom : Cyan noise (Right side) Result : D board
1
SD
SC
<Defective board>
1 Trouble on the right half : D-board defect 2 Trouble on the left half : D-board defect
Slide #45
Picture Trouble at Right or Left half (42 Inch)

<Symptom> No Picture, Picture noise, Full Vertical line, etc. <Models> 42 inch (HD Panel) <NG Area> (Front view)
SU SS
<Actual Symptom>
Symptom : Vertical line Result : Panel
1
SD
SC
C2 <Defective board>
C1
1 Trouble on the Right half : D or C1 board (Panel) defect 2 Trouble on the Left half : D or C2 board (Panel) defect
Slide #46
Picture Trouble in 50 Inch Models

<Symptom> No Picture, Picture noise, Vertical line, etc. <Models> 50inch (HD Panel) <NG Area> (Front view)
SS2 SU SS SS3 C3 C2 C1
<Defective board>
1 2 3 Trouble on the right : C1 board or Panel defect Trouble in the middle : C2 board or Panel defect Trouble on the left : C3 board or Panel defect
1
SD
SC
Slide #47
Picture Trouble all Over the Screen

<Symptom> Picture noise, Full Vertical line, etc. <Models> 42inch (HD Panel) <NG Area (e.g. 42 inch Panel)> (Front view)
SU SS
Symptom : White balance NG Result : D board
<Actual Symptom>
Symptom : Vertical line (All over screen) : D board Result
1
SD C2 C1
SC D DN
Symptom : Abnormal Picture Result : SC board
<Defective board>
1 Trouble at All area : D or DN or SC board

(SU,SD) defect
Slide #48
Examples of Symptoms and Remedies
Slide #49
Picture Problem (All over the screen)

<Symptom> Noise Picture <Photo of Symptom>
Model : 42 inch (HD panel) Result : D Board Model : 42 inch (HD panel) Result : D Board Model : 42 inch (HD panel) Result : D Board
Model : 42 inch (HD panel) Result : DN Board
Model : 42 inch (HD panel) Result : SC Board
Slide #50

<Symptom> Vertical Line <Photo of Symptom>
Model : 42 inch (HD panel) Result : D Board
Model : 42 inch (HD panel) Result : SD Board
Model : 42 inch (HD panel) Result : SD Board
Slide #51

<Symptom> Abnormal Color, White Balance NG <Photo of Symptom>
Yellow
Magenta
Magenta
Model : 42inch (HD panel) Result : DN Board
Red
Red
Cyan
Model : 42 (HD panel) Result : D Board
Green
Blue
Abnormal Color
Slide #52

<Symptom> Sync Error <Photo of Symptom>
Slide #53
Picture Problem (Right half or Left half)

Model : 50 (HD panel) Result : D Board Model : 42 inch (HD panel) Result : D Board Model : 42 inch (HD panel) Result : D Board
Slide #54
Picture Problem (Upper or Bottom)

Model : 42 inch (HD panel) Result : SU Board
Model : 42 inch (HD panel) Result : SS Board
Model : 42 inch (HD panel) Result : SU Board
Slide #55
Self-check and Reset Procedure

Self-check checks the communication of IIC bus lines and provides a SOS History
1. 2. To get into the Self-check mode, press the VOLUME DOWN button located on the side of the set. At the same time press the OFF-TIMER button on the remote control. An OSD resembling the picture on the right shows up on the screen. If a CCU port is checked and found to be incorrect or not located, then -- (two dashes) appear in place of "OK". 01 in the PTCT line represents the number of blinks emitted by the Power LED after a shutdown (SOS). H09 in the PTCT line is the error code. Note: The PTCT line is present in the first Self-check Screen activation only.
Self-Check Screen
3. 4.
1.
To reset the unit:

Press and hold down the volume down button on the side of the set and at the same time, press and hold down the R button on the remote control. Keep pressing the buttons until a field labeled Shipping appears on the screen. Do nothing further, and wait until the field goes away. Turn off the main power switch to complete the reset procedure.
2. 3.
Slide #56
CAT Mode
To ,,turn Toenter enterthe theComputer ComputerAided AidedTest Test(CAT) (CAT)Mode Mode turnthe theTV TVon onand andwhile while pressing pressingthe theVOLUME VOLUME((--) )button buttonon onthe themain mainunit, unit,press pressthe theStatus Status button buttonof ofthe theremote remotecontrol controlthree threetimes timeswithin within2 2seconds. seconds.The Theunit unitdisplays displays the CAT Mode menu. the CAT Mode menu.
To , ,access ID Toexit exitthe theServiceman ServicemanMode, Mode,To Toexit exitthe theCAT CATmode mode accessthe the ID mode modeand andswitch switchoff offthe themain mainpower. power.
Slide #57
IIC Mode of CAT Menu

How to Enter the IIC Mode of the CAT Menu
Select the IIC mode by pressing the Up/Down button on the remote control from the front page of the CAT menu, and then press the Action button on the remote control.
How to use the IIC mode? 1. Select the alignment subject by pressing the UP/Down buttons on the remote control. 2. Select the alignment item by pressing the Left and Right buttons on the remote control. 3. Adjust the optimum setting by pressing the Volume Up/Down buttons on the remote control. 4. The data is memorized when the R button is pressed on the remote control or the alignment Subject (or item) is changed. To exit the IIC mode, press the R button on the remote control.
Slide #58
Pattern generator
How to Access the pattern generator To access the internal pattern generator, select AGING from the main adjustment item of the IIC mode menu and press the ACTION button of the remote control. Press the ACTION button to navigate through the different patterns.
IIC MODE AGING
RGB WHITE 0 Vset ADJUSTMENT PATTERN 1 WHITE 2 RED 3 GREEN
4 BLUE 6 RAMP_W 7 RAMP_R 8 RAMP_G
9 RAMP_B A 1% WINDOW B COLOR BAR C A/B ZONE
E WHITE BAR SCROLL F 2 DOT OUT LINE 10 BRIGHTNESS MEASUREMENT PATTERN
To Exit the internal pattern generator, press the [R] button of the remote control
Slide #59
CD Mode
How to Enter the CD Mode
Select the CD mode of the CAT menu by using the Up/Down button on the remote control, then press the Mute button on the remote control for more than 3 seconds.
To Exit the internal pattern generator, press the [R] button of the remote control
Slide #60
MS Mode
How to Enter the MS Mode
Select the MS mode of the CAT menu by using the Up/Down button on the remote control, then press the Mute button on the remote control for more than 3 seconds.
Use the Left or Right buttons of the remote control to change the code. Present Number EEPROM Data Version To exit the MS mode, press the R button on the remote control.
Caution: Market Select should be set after exchanging the DN Board.
North Americas Market Code is 1. North Americas Hotel Model Market Code is 9.
Slide #61
Adjustments
Adjustments
Slide #62
Adjustment Volume Location
Slide #63
Adjustment Test Point Location
Slide #64
Adjustment Procedure
Item / Preparation:
1. Access the IIC mode and set the Aging Pattern to 0 (Vset adjustment pattern). 2. Set the picture adjustment controls as follows: Picture menu : Standard Picture : 25 Aspect : Full
Adjustment Voltage
Caution:
1. First perform Vsus voltage adjustment. 2. Confirmation of Vscn voltage should be performed after the adjustment of Vad voltage When Vad = 105V, Vscn Voltage is 40V 4V.
Adjustments
Perform the Driver Setup Adjustments. Check or adjust the voltages with a voltmeter. Note: Refer to the panel label for voltages that are not listed in the table.
TH-37PR10U TH-42PR10U
Slide #65
Initialization Pulse Adjustment

1. Input a white signal to plasma video input. 2. Set the picture controls as follows. Picture menu : Vivid Normal : Set Aspect : Full 3. Connect the oscilloscope to TPSC1 (T2) and adjust VR6602 for19010Sec.
TH-37PR10U TH-42PR10U
Slide #66

Industrial Plasma 10UK Troubleshooting

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Industrial Plasma 10UK Troubleshooting

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Troubleshooting Guide

GPH10D Chassis, 10Th Generation Monitor, PR and PH Series

Panasonic Service and Technology Company National Training

This page is purposely left blank.

Troubleshooting No Power Condition

Troubleshooting (No Power/Dead Unit) Part 1

Replace the DN board

Yes Replace the D board Replace the P board

Go to step A of the next slide

Go to step B of the next slide

Go to step C of the next slide

Troubleshooting (No Power/Dead Unit) Part 2

NO Does the monitor turn on?

Problem solved NO Yes

Does the monitor turn on?

Go to step D of the next slide

Troubleshooting (No Power/Dead Unit) Part 3

Do the power relays click?

Replace the DN board.

Replace the DS board.

Is there a short circuit? NO

Replace the DS board.

Replace the DN board.

Troubleshooting Shutdown Problems

Power LEDs Response to Shutdown Operation

LED blinks 1 time

Warning: Disconnect AC Power prior to making any disconnection or connection.

<How to find the defective boards>

Does the PDP turn on with a white screen?

Replace the D board.

Replace the DN board.

LED blinks 2 times (Page 1)

Defective Board (Possibility)

<How to find the defective boards>

LED blinks 2 times (Page 2)

Defective Board (Possibility)

<How to find the defective boards>

Is there a short circuit?

Is there 15V present?

Is there a short circuit?

Replace the P board.

Go to Step A of the next page

Replace the P board.

Is there a short circuit?

Replace the SS board.

No Go to Step B of the next page

Is there a short circuit?

Is there a short circuit?

Replace the SC board.

Replace the D board.

LED blinks 2 times (Page 3)

Defective Board (Possibility)

Warning: Disconnect AC Power prior to making any disconnection or connection.

<How to find the defective boards>

Replace the D board.

Is there a short circuit?

Replace the shorted terminal board.

Replace the DS board.

LED blinks 3 times

Warning: Disconnect AC Power prior to making any disconnection or connection.

<How to find the defective boards>

Does the PDP turn on with a white screen?

Replace the D board.